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4.3 out of 5

"Staff was incredibly friendly and helpful. Elevators and certain bathrooms were dirty and in need of upgrades. Everything else was great. " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

Family-friendly ski aparthotel with free water park

Near the slopes

You'll find The Highlands Golf Course and The Brute Golf Course within a 15-minute walk of this Lake Geneva aparthotel. Dan Patch Stables and Lake Geneva Balloon Company are also within 2 miles (3 km).

Poolside dining

This smoke-free aparthotel features a golf course, free water park access, and a full-service spa. Take advantage of ski lessons, ski rentals and ski storage on site, and enjoy downhill skiing. Bring the family and enjoy the mini golf, children's pool, and kid-friendly dining.

Fireplaces, free WiFi

Boasting fireplaces and jetted bathtubs, the 223 apartments offer LCD TVs with cable channels, along with kitchens. Other amenities include free WiFi, patios, and pillowtop beds.

1 Bdrm Countryside - 4 waterpark pass

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
$162* Per night/room Jun 21 - Jun 22

2 Bdrm Countryside - 6 waterpark pass

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Timber Ridge Lodge and Waterpark ratings based on 30 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Timber Ridge Lodge and Waterpark

Everyone (22) Family (2)
5 out of 5

Posted by on Jan 5, 2021

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Comment from Hotel Management

Jan 7, 2021 by Jesse Kearns- Resort Manager

Thank you so much for the perfect 5 stars! We appreciate your business and hope to see you again soon!

1 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 9, 2020 by Jesse Kearns

Thank you for taking the time to complete our online guest survey. Your comments are very important to me as they provide the details needed to continually improve our hotel and services. Our guests are our number one priority and ensuring each enjoys a perfect stay is very important to our team. I was very sorry to learn by the scores that we did not exceed your expectations. We appreciate your comments and will work hard in an effort to ensure that this is not a reoccurrence. If you wish to discuss your visit in greater detail or if I can be of any assistance, please feel free to contact me. Thank you once again for your time. We look forward to the opportunity to welcome you back to Timber Ridge Lodge in the near future. Kind regards, Jesse Kearns- Resort Manager

5 out of 5
Staff was incredibly friendly and helpful. Elevators and certain bathrooms were dirty and in need of upgrades. Everything else was great.

Posted by , from Gilberts on Mar 1, 2020

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Comment from Hotel Management

Mar 5, 2020 by Jesse Kearns- Resort Manager

Thank you so much Vicki! We appreciate your review and for being a valued guest!

5 out of 5
We love the waterpark and the suite ❤️ Ski resort is amazing 👍

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 23, 2020 by Jesse Kearns- Resort Manager

Thank you! We are so happy that you enjoyed your time here! Hope to see you again soon!

5 out of 5

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 13, 2020 by Jesse Kearns- Resort Manager

Thank you so much for the perfect score! We appreciate your business and looking forward to your next stay!

1 out of 5
Was dirty table were very nasty sticky and upstairs bathroom around 5 am heard noise like( mouse )

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 8, 2020 by Jesse Kearns- Resort Manager

Hello and thank you for taking the time to post a review. I am very sorry that your experience was not Grand. We strive to be the best and show each and every guest a wonderful experience. If there is anything I can do to better improve your next visit please feel free to let me know directly. Thank you! Jesse Kearns- Resort Manager

4 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 9, 2020 by Jesse Kearns- Resort Manager

Thank you for your review! We appreciate your family visiting us and hope to see you again soon!

4 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Jan 9, 2020 by Jesse Kearns- Resort Manager

Wonderful! Thank you for your review and we look forward to hosting you again soon!

5 out of 5
was well kept staff was friendly and helpful we will be back again for another stay

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 11, 2019 by MarkR

Glad to hear you enjoyed your stay. We are very excited to welcome you back sometime soon.

4 out of 5
Housekeeping needs to set it up a bit. Overall rest of the stay pleasant

Posted by on Aug 26, 2019

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Comment from Hotel Management

Sep 3, 2019 by Jesse Kearns, Resort Manager

Thank you for the great review. I look forward to welcoming you again in the near future.

About the Timber Ridge Lodge and Waterpark

Location 7020 Grand Geneva Way, Lake Geneva, WI 53147

Property Features

Have fun with onsite winter activities, including downhill skiing, snowboarding, and ice skating and in warmer months, enjoy a round of golf at the onsite golf course. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the aparthotel's bar. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. WiFi is free in public spaces. This ski aparthotel also offers an indoor pool, an outdoor pool, and a children's pool. Free self parking is available. This 3.5-star Lake Geneva aparthotel is smoke free.

  • 1 building
  • 223 guestrooms or units
  • 4 levels
  • 325 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis court
  • Indoor tennis court
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: General Mitchell Intl. Airport (MKE) (81.9 km / 50.9 mi)
  • Parking: Free self parking

Room Amenities

Timber Ridge Lodge and Waterpark offers 223 accommodations with fireplaces and DVD players. Rooms open to patios. Accommodations have separate living rooms and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Fireplace
  • Private patio
  • Separate bedroom
  • Dining room
  • Living room
  • Pillowtop beds
  • Jetted tub
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Smokeys Bar-b-que House - This family restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Hungry Moose Food Court - This poolside buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a golf course, an outdoor tennis court, an indoor tennis court, and a water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding on site
  • Snowshoeing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Basketball on site
  • Snow sports gear
  • Kayaking nearby
  • Sailing nearby
  • Golf driving range on site
  • Water skiing nearby
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Snowmobiling nearby
  • Horse riding/rental on site
  • Mountain biking nearby
  • Ice skating on site
  • Cross-country skiing nearby
  • Sledding on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Ski equipment rentals on site
  • Ski lessons on site
  • Downhill skiing on site

Spa Services

WELL Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per stay.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guest stays
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 27.13 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Spa tub access
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Partner property pool access
  • Nearby fitness center access
  • Shuttle service
  • Ski shuttle
  • Internet access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee for check-in between 10:00 PM and 2:00 AM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Timber Lodge
  • Timber Ridge Lodge
  • Timber Ridge Lodge & Waterpark
  • Timber Ridge Lodge & Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark
  • Timber Ridge Waterpark
  • Timber Ridge Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark
  • Timber Ridge Waterpark Geneva
  • Timber Ridge Lodge and Waterpark Aparthotel
  • Timber Ridge Lodge and Waterpark Lake Geneva
  • Timber Ridge Lodge and Waterpark Aparthotel Lake Geneva

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.