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4.3 out of 5

"It was a great expierence, how ever once we checked jn the room wasnt properly cleaned. There was food in fridge from previous guest still, and they d ... " More

By a verified traveler on Sun 20 Mar 2022

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Hotel Description

Family-friendly ski aparthotel with free water park

Near the slopes

Stay at this Lake Geneva aparthotel and you'll be within half a mile (1 km) of Dan Patch Stables and 2 miles (3 km) of The Highlands Golf Course. The Brute Golf Course and Lake Geneva Balloon Company are also within 3 miles (5 km).

Poolside dining

This smoke-free aparthotel features a golf course, free water park access, and a full-service spa. Take advantage of ski lessons, ski rentals and ski storage on site, and enjoy downhill skiing. Bring the family and enjoy the mini golf, children's pool, and kid-friendly dining.

Fireplaces, free WiFi

Boasting fireplaces and jetted bathtubs, the 223 apartments offer LCD TVs with cable channels, along with kitchens. Other amenities include free WiFi, patios, and pillowtop beds.

1 Bdrm Countryside - 4 waterpark pass

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
$148* Per night/room Oct 3 - Oct 4

2 Bdrm Countryside - 6 waterpark pass

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Timber Ridge Lodge and Waterpark ratings based on 33 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Timber Ridge Lodge and Waterpark

Everyone (24) Family (3)
3 out of 5
It was a great expierence, how ever once we checked jn the room wasnt properly cleaned. There was food in fridge from previous guest still, and they didnt have fitted sheets for the beds. The bath tub was also dirty. Overall good time

Posted by on Mar 20, 2022

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Comment from Hotel Management

Apr 5, 2022 by Jesse Kearns- Resort Manager

Thank you very much for taking the time to take our survey. Your feedback is very important to us. I will be discussing the issues during your stay with my staff. We hope you still enjoyed your stay with us and we hope to see you again soon!

5 out of 5

Posted by on Oct 11, 2021

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5 out of 5

Posted by on Aug 2, 2021

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5 out of 5

Posted by on Jan 5, 2021

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Comment from Hotel Management

Jan 7, 2021 by Jesse Kearns- Resort Manager

Thank you so much for the perfect 5 stars! We appreciate your business and hope to see you again soon!

1 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 9, 2020 by Jesse Kearns

Thank you for taking the time to complete our online guest survey. Your comments are very important to me as they provide the details needed to continually improve our hotel and services. Our guests are our number one priority and ensuring each enjoys a perfect stay is very important to our team. I was very sorry to learn by the scores that we did not exceed your expectations. We appreciate your comments and will work hard in an effort to ensure that this is not a reoccurrence. If you wish to discuss your visit in greater detail or if I can be of any assistance, please feel free to contact me. Thank you once again for your time. We look forward to the opportunity to welcome you back to Timber Ridge Lodge in the near future. Kind regards, Jesse Kearns- Resort Manager

5 out of 5
Staff was incredibly friendly and helpful. Elevators and certain bathrooms were dirty and in need of upgrades. Everything else was great.

Posted by , from Gilberts on Mar 1, 2020

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Comment from Hotel Management

Mar 5, 2020 by Jesse Kearns- Resort Manager

Thank you so much Vicki! We appreciate your review and for being a valued guest!

5 out of 5
We love the waterpark and the suite ❤️ Ski resort is amazing 👍

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 23, 2020 by Jesse Kearns- Resort Manager

Thank you! We are so happy that you enjoyed your time here! Hope to see you again soon!

5 out of 5

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 13, 2020 by Jesse Kearns- Resort Manager

Thank you so much for the perfect score! We appreciate your business and looking forward to your next stay!

1 out of 5
Was dirty table were very nasty sticky and upstairs bathroom around 5 am heard noise like( mouse )

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 8, 2020 by Jesse Kearns- Resort Manager

Hello and thank you for taking the time to post a review. I am very sorry that your experience was not Grand. We strive to be the best and show each and every guest a wonderful experience. If there is anything I can do to better improve your next visit please feel free to let me know directly. Thank you! Jesse Kearns- Resort Manager

4 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 9, 2020 by Jesse Kearns- Resort Manager

Thank you for your review! We appreciate your family visiting us and hope to see you again soon!

About the Timber Ridge Lodge and Waterpark

Location 7020 Grand Geneva Way, Lake Geneva, WI 53147

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Have fun with onsite winter activities, including downhill skiing, snowboarding, and ice skating and in warmer months, enjoy a round of golf at the onsite golf course. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the aparthotel's bar. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. WiFi is free in public spaces. This ski aparthotel also offers an indoor pool, an outdoor pool, and a children's pool. Free self parking is available. This 3.5-star Lake Geneva aparthotel is smoke free.

  • 1 building
  • 223 guestrooms or units
  • 4 levels
  • 325 sq m of conference space
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Indoor tennis courts - 1
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Timber Ridge Lodge and Waterpark offers 223 accommodations with fireplaces and DVD players. Rooms open to patios. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Fireplace
  • Private patio
  • Separate bedroom
  • Dining room
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Smokeys Bar-b-que House - This family restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Hungry Moose Food Court - This poolside buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Nearby Activities

A golf course, an outdoor tennis court, an indoor tennis court, and a water park with waterslides are featured at the aparthotel. An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 6 years old are not allowed in the spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding on site
  • Snowshoeing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Basketball on site
  • Snow sports gear
  • Kayaking nearby
  • Sailing nearby
  • Golf driving range on site
  • Water skiing nearby
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Snowmobiling nearby
  • Horse riding/rental on site
  • Mountain biking nearby
  • Ice skating on site
  • Cross-country skiing nearby
  • Sledding on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Ski equipment rentals on site
  • Ski lessons on site
  • Downhill skiing on site

Spa Services

WELL Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision.

  • Sauna in spa
  • Spa tub in spa
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per stay.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 31.47 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Spa tub access
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Partner property pool access
  • Partner property access
  • Nearby fitness center access
  • Shuttle service
  • Ski shuttle
  • Internet access
  • Newspaper
  • Phone calls
  • In-room bottled water
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee for check-in between 10:00 PM and 2:00 AM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Timber Lodge
  • Timber Ridge Lodge
  • Timber Ridge Lodge & Waterpark
  • Timber Ridge Lodge & Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark
  • Timber Ridge Waterpark
  • Timber Ridge Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark
  • Timber Ridge Waterpark Geneva
  • Timber Ridge Lodge and Waterpark Aparthotel
  • Timber Ridge Lodge and Waterpark Lake Geneva
  • Timber Ridge Lodge and Waterpark Aparthotel Lake Geneva

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.