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"I liked it was clean and quiet.
I did not like the TV selections.
"
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By a verified traveler on Tue 08 Oct 2019
Hotel Description
3.5-star hotel near KFC Yum Center
Heart of Louisville
At this West Main Historic District hotel, you'll be well placed to visit Fourth Street Live! and Kentucky International Convention Center, both within a 5-minute walk. KFC Yum Center and Louisville Palace are also within half a mile (1 km).
Renovated in 2015
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and free full breakfast each morning.
Sofa beds, WiFi
Featuring conveniences like sofa beds and sitting areas, the 304 guestrooms also offer WiFi and flat-screen TVs with cable channels. Refrigerators, microwaves, and room service are also available.
from $129
Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)
Embassy Suites Louisville Downtown ratings based on 26 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Embassy Suites Louisville Downtown
Everyone (24)Business (1)Couples (1)
4 out of 5
Posted by a verified traveler on Feb 17, 2020
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Comment from Hotel Management
Feb 18, 2020
by Dan
Thank you for staying with us.
5 out of 5
I liked it was clean and quiet.
I did not like the TV selections.
Posted by a verified traveler on Oct 8, 2019
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Comment from Hotel Management
Oct 9, 2019
by Dan
Thank you. What TV channels were you missing?
5 out of 5
Posted by a verified traveler on Jun 1, 2019
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Comment from Hotel Management
Jun 2, 2019
by Dan
Thank you
5 out of 5
Posted by a verified traveler on Mar 4, 2019
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Comment from Hotel Management
Apr 1, 2019
by Dan
Thank you.
4 out of 5
Posted by a verified traveler on Mar 3, 2019
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Comment from Hotel Management
Apr 1, 2019
by Dan
Thank you.
5 out of 5
Great Hotel but horrible experience using travelocity. Hotel did not have room or confirmation from travelocity. We had to book a room direct once we got there and I spend 30+ minutes on the phone trying to figure out what went wrong. Again...Great hotel and staff! We appreciate them working with us.
Posted by a verified traveler on Jan 28, 2019
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Comment from Hotel Management
Jan 30, 2019
by Dan
Thank you for staying with us. Glad you enjoyed your stay.
5 out of 5
Posted by a verified traveler on Jan 27, 2019
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Comment from Hotel Management
Jan 29, 2019
by Dan
Thank you.
3 out of 5
It was an o.k. experience but the bed was hard and the valet was a mess. One of the valet drivers were rude to my fiance. It was a good location and I really like the happy hour option. The breakfast was o.k. I do not recommend the scrambled eggs. The pool advertises as heated it most definetely is not heated. The game room was a joke. The kids were pretty upset that it would not actually allow them to play an actual game just demos. We paid for a suite but our room had only one tiny closet, no coat rack or dresser space. It was definetely not worth the 400 bucks we paid to stay one night. The front desk staff were very nice and I did like the attached drugstore. Overall I would say our stay was just o.k. Not worth the money though.
Posted by a verified traveler on Dec 9, 2018
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Comment from Hotel Management
Dec 11, 2018
by Dan
Thank you for your review on your stay as we read all of these to learn more about our guests’ stay. We do apologize that the issues you experienced were not resolved during your stay. I can assure you that is not typical as we try our best to accommodate all guests and resolve all issues accordingly. While we are disappointed to read your review, we appreciate your feedback. I ask that when your travel plans bring you back to Louisville, that you consider giving us the opportunity to serve you.
We realize that every guest has a choice when traveling and we thank you for making Embassy Suites Louisville Downtown your choice. We look forward to the opportunity to serve your future travel needs. Best regards
5 out of 5
We frequently stay at Embassy Suites hotels because we have three boys and it gives us some extra space. This was BY FAR THE NICEST Embassy Suites hotel we have stayed at. The standard room was like a Presidential Suite. It had high ceilings, marble floors, large mini bar, large desk, extra large sitting area, dressing table and very large bathroom. The breakfast/cocktail reception room was large and well appointed. The quality and variety of the food rivaled any restaurant we could have pad to eat at. It included made to order omelets and oatmeal bar, in addition to the standard hot breakfast that you see at hotel breakfasts. They had a freestyle machine for sodas that the kids loved. Each morning at breakfast the staff greeted us good morning, asked if we needed anything that wasn't already accessible. My son asked for a milk alternative and Josephine brought us chocolate soy milk, He was thrilled. We chatted with Josephine about what there was to do around the area and we followed here suggestions and had a great day. We stayed for 3 nights and Josephine greeted us each morning at breakfast, she told the kids about the FREE game room and offered to get us a late check out. She was truly delightful and made our already great stay seem even more personal. My husband said we should come back to Louisville just to stay at this hotel!
Posted by Nicole on Apr 8, 2018
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Comment from Hotel Management
Apr 9, 2018
by Dan
Thank you. Very glad to hear about your stay with us.
2 out of 5
All kinds of problems with our stay
We went to check in after driving 4 hrs with 3 kids at 730pm kids hungry ready to get checked in to get something to eat. Well room is not ready they said it would be a least 30 minutes . We could wait in lobby or maybe give us a room with a king bed till our room was ready we did not want to be changing rooms with kids . Then as checking in they said we have a smaller room for us . Went up to room maid was still cleaning it we had to wait in the hall with a 2 yr 6 yr 7 yr and 3 adults for 25 minutes. No crib no sheets in the room for pull out bed .I think thee should have been some compensation. When we checked out lots of people in check out line.
Posted by Jan, from Birmingham on Apr 1, 2018
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Comment from Hotel Management
Apr 4, 2018
by Dan
Thank you for your review on your stay as we read all of these to learn more about our guests’ stay. We do apologize that the issues you experienced were not resolved during your stay. I can assure you that is not typical as we try our best to accommodate all guests and resolve all issues accordingly. While we are disappointed to read your review, we appreciate your feedback. I ask that when your travel plans bring you back to Louisville, that you consider giving us the opportunity to serve you.
Embassy Suites Louisville Downtown offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites Louisville Downtown. Parking is available for a fee. A complete renovation of Embassy Suites Louisville Downtown was completed in 2015. Smoking is allowed in designated areas at this 3.5-star Louisville hotel.
304 guestrooms or units
7 levels
Built in 2013
Full breakfast (free)
Dining venue
Bar or lounge
Manager's reception (free)
Business center (24 hours)
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Tour and ticket information
Convenience store
Gift shop
Newspapers in lobby (free)
Bellhop
Smoking in designated areas
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Grocery/convenience store
Laundry facilities
Sofa bed
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: Louisville, KY (SDF-Louisville Intl.) (10.4 km / 6.4 mi)
Property shuttles: Free airport shuttle
Parking: Valet parking available for a surcharge
Room Amenities
Embassy Suites Louisville Downtown offers 304 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and phones. Housekeeping is provided daily.
Sitting area
Pull-out sofa bed
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free full breakfast daily. The hotel hosts a free manager's reception on select days.
Embassy Suites Louisville Downtown has a restaurant serving dinner only.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair accessible parking
In-room accessibility
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11:00 PM
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 9.95 (rates may vary)
Valet parking fee: USD 30 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Embassy Suites Louisville Downtown Hotel
Embassy Suites Louisville Downtown Hotel
Hotel Embassy Suites Louisville Downtown Louisville
Louisville Embassy Suites Louisville Downtown Hotel
Hotel Embassy Suites Louisville Downtown
Embassy Suites Louisville Downtown Louisville
Embassy Suites Hotel
Embassy Suites
Embassy Suites Louisville
Embassy Suites Louisville
Embassy Suites Louisville Downtown Hotel
Embassy Suites Louisville Downtown Louisville
Embassy Suites Louisville Downtown Hotel Louisville
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
