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4.3 out of 5

"The room was nice and big but the hotel was generally not great. Parking options were inconvenient if you didn’t pay for valet. The downtown location ... " More

By a verified traveler on Mon 09 Mar 2020

Hotel Description

3.5-star hotel near Fourth Street Live!

Heart of Louisville

At this West Main Historic District hotel, you'll be well placed to visit Fourth Street Live! and Kentucky International Convention Center, both within a 5-minute walk. KFC Yum Center and Louisville Palace are also within half a mile (1 km).

Renovated in 2015

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 15 conference rooms, 24-hour business center, and valet parking. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas.

Sofa beds, WiFi

Featuring conveniences like sofa beds and sitting areas, the 304 guestrooms also offer WiFi and flat-screen TVs with cable channels. Refrigerators, microwaves, and room service are also available.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$108* Per night/room May 23 - May 24

Premium Suite, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Queen Beds, Non Smoking (Pure Allergy Free)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites Louisville Downtown ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites Louisville Downtown

Everyone (16)
5 out of 5

Posted by on Mar 26, 2021

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3 out of 5
The room was nice and big but the hotel was generally not great. Parking options were inconvenient if you didn’t pay for valet. The downtown location was sort of inconvenient. The hot water was either scalding or non existent. The sheets kept coming off the bed and were scratchy. The pool had the chemicals off and looked murky. Breakfast was pretty good.

Posted by on Mar 9, 2020

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5 out of 5
The property was great. Everything was nice and clean. The staff was friendly.

Posted by , from Louisville Kentucky on Mar 1, 2020

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Comment from Hotel Management

Mar 1, 2020 by Dan

Thank you Mesha. Come visit us again.

4 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by Dan

Thank you for staying with us.

5 out of 5
I liked it was clean and quiet. I did not like the TV selections.

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 9, 2019 by Dan

Thank you. What TV channels were you missing?

5 out of 5

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jun 2, 2019 by Dan

Thank you

5 out of 5

Posted by on Mar 4, 2019

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Comment from Hotel Management

Apr 1, 2019 by Dan

Thank you.

4 out of 5

Posted by on Mar 3, 2019

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Comment from Hotel Management

Apr 1, 2019 by Dan

Thank you.

5 out of 5
Great Hotel but horrible experience using travelocity. Hotel did not have room or confirmation from travelocity. We had to book a room direct once we got there and I spend 30+ minutes on the phone trying to figure out what went wrong. Again...Great hotel and staff! We appreciate them working with us.

Posted by on Jan 28, 2019

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Comment from Hotel Management

Jan 30, 2019 by Dan

Thank you for staying with us. Glad you enjoyed your stay.

5 out of 5

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jan 29, 2019 by Dan

Thank you.

About the Embassy Suites Louisville Downtown

Location 501 South Fourth Street, Louisville, KY 40202

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Louisville Downtown. Parking is available for a fee. A complete renovation of Embassy Suites Louisville Downtown was completed in 2015. Smoking is allowed in designated areas at this 3.5-star Louisville hotel.

  • 304 guestrooms or units
  • 7 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 2013
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Louisville International Airport (SDF) (10.4 km / 6.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites Louisville Downtown offers 304 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas and include sofa beds. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Embassy Suites Louisville Downtown has a restaurant serving dinner only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Valet parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Louisville Downtown Hotel
  • Embassy Suites Louisville Downtown Hotel
  • Hotel Embassy Suites Louisville Downtown Louisville
  • Louisville Embassy Suites Louisville Downtown Hotel
  • Hotel Embassy Suites Louisville Downtown
  • Embassy Suites Louisville Downtown Louisville
  • Embassy Suites Hotel
  • Embassy Suites
  • Embassy Suites Louisville
  • Embassy Suites Louisville
  • Embassy Suites Louisville Downtown Hotel
  • Embassy Suites Louisville Downtown Louisville
  • Embassy Suites Louisville Downtown Hotel Louisville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.