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4.0 out of 5

"Overall the place is very nice. There are somethings that could of been better. For example the elevators are too small. The all inclusive is not that ... " More

By a verified traveler on Tue 13 Apr 2021

Hotel Description

3.5-star beachfront property near Witches Beach

On the beach

A stay at this Cerritos property places you within half a mile (1 km) of Witches Beach and 2 miles (3 km) of Cerritos Beach. Also, Mazagua Aquatic Park is within half a mile (1 km) and Marina Mazatlan Golf Course is within 2 miles (3 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach windsurfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and supervised childcare is an added bonus.

Free WiFi, flat-screen TVs

The 1028 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Minibars, free bottled water, and ceiling fans are also available.

Junior Suite, Jetted Tub, Ocean View (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, 2 Bedrooms (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Superior Room (M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Jetted Tub, Ocean View (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Garden View (M)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Riu Emerald Bay All Inclusive ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Emerald Bay All Inclusive

Everyone (7) Couples (4) Family (2)
4 out of 5
Overall the place is very nice. There are somethings that could of been better. For example the elevators are too small. The all inclusive is not that good for me because the food and beverages are low quality. But like I said overall it’s very nice. The room was very nice and big and everything was clean. They are doing good with following all the COVID 19 rules.

Posted by on Apr 13, 2021

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1 out of 5

Posted by on Mar 14, 2021

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5 out of 5
The staff makes this resort, plus it is big and many pools and a beautiful beach. Clean clean and clean place. It’s a 8 minute ride to the main city shopping but it is cheap to easy to get a ride. Recommend this side odd Mazatlan over zona de Eldorado

Posted by on Mar 5, 2021

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4 out of 5
Very beautiful property, the times for all of the good places were incorrect from the brochure they gave us. So we had to walk around and find food.

Posted by , from Chicago,IL on Feb 15, 2020

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5 out of 5
Staff was friendly. Had more swimming pools and restaurants

Posted by on Jan 6, 2020

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5 out of 5

Posted by on Dec 1, 2019

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5 out of 5

Posted by on Sep 17, 2019

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3 out of 5
The checking process was long, staff at the counter were rude. The buffet was so overcrowded that people were eating outside standing up.

Posted by on Sep 16, 2019

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5 out of 5

Posted by on Sep 5, 2019

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5 out of 5
This is the 4th Riu we’ve stayed at and it was just as great as the others. The staff go out of their way to make sure you are taken care of.

Posted by , from missouri on Jan 9, 2018

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About the Riu Emerald Bay All Inclusive

Location Calzada Camaron Sabalo, Mazatlan, SIN 82110

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Volleyball included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Minibar (all beverages included)
  • Use of golf equipment not included
  • Use of golf cart not included
  • In-room liquor dispensers
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Riu Emerald Bay All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Emerald Bay All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 7 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Event space at this property measures 5167 square feet (480 square meters) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the family-friendly Riu Emerald Bay All Inclusive. Free self parking is available. A complete renovation of Riu Emerald Bay All Inclusive was completed in September 2019. Smoking is allowed in designated areas at this Art Deco Mazatlan property.

  • 1028 guestrooms or units
  • 20 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 7 bars or lounges
  • 5167 sq ft of conference space
  • 480 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: General Rafael Buelna Intl. Airport (MZT) (36.9 km / 22.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Emerald Bay All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlan property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Las Tres Islas - This buffet restaurant serves breakfast and dinner.

Bamboo - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Tabasco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Las Gaviotas - This poolside buffet restaurant serves lunch and dinner. Open daily.

Sports Bar - Onsite sports bar. Open 24 hours. Open daily.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a health club, a spa tub, and a sauna.

Guests under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach volleyball on site
  • Golfing nearby
  • Windsurfing on site
  • Fitness classes on site

Spa Services

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Massages on beach
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Riu Emerald Bay All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Emerald Bay Riu
  • Riu Emerald
  • Riu Emerald Bay
  • Riu Emerald Bay All Inclusive
  • Riu Emerald Bay All Inclusive Mazatlan
  • Riu Emerald Bay Mazatlan
  • Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
  • Riu Emerald Bay All Inclusive All-inclusive property
  • Riu Emerald Inclusive inclusi
  • Riu Emerald Inclusive Mazatlan
  • Riu Emerald Bay All Inclusive Mazatlan
  • Riu Emerald Bay All Inclusive All-inclusive property
  • Riu Emerald Bay All Inclusive All-inclusive property Mazatlan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions