6/10 Okay
Sabrina
Traveled with family
Apr 22, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I'll start off with the positives for this hotel. The grounds are beautiful, feels like a luxurious hotel for sure. Lots of bars and food options. There is plenty to do, and my kids enjoyed the shows, activities, and water park. Loved that the beach was right there and they do a good job of cleaning the sea weed each morning. Location was nice as well since it was only 20 min from the airport.
We really enjoyed the activities at the pool, especially the foam party and paddle board yoga. The entertainment staff was excellent!
Now the things that could use some improvement: the food quality is lacking, restaurants are hit or miss. Not consistent at all. La boheme and Yolo were our favorites.
The hotel app needs more details. Several activities were listed at the wrong times and didn't have descriptions of where they actually were.
The biggest issue we had and the thing that could have made our stay 5-star worthy, was the service and friendliness of staff. Nobody was kind or went out of their way to be friendly with our kids either. It was my son's 6th birthday and we mentioned it several times and nobody did anything special for him. I finally had to ask for a candle at one of the restaurants several times because they kept forgetting. Everyone just stared at us when we asked for something, no smiles or courtesy at all. Staff in general in need of hospitality training. This is coming from someone who worked in hospitality for many years.
Sabrina
Stayed 4 nights in Apr 2025