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Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic

5-star property
Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 1-855-201-7819
4.6 out of 5
Wonderful!
See all 28 travelocity Reviews

"The staff was very friendly and the food was good. I do wish they had more lunch/snack options. " More

By a verified traveler on Fri 31 Mar 2023

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Hotel Description

Adults-only beachfront resort with 5 outdoor pools

Beachfront retreat

Within 3 miles (5 km) of this Punta Cana resort, you'll find Juanillo Beach and Punta Espada Golf Course. Punta Cana Beach and Caleton Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive resort features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy a meal in one of the 5 restaurants and free perks like valet parking and WiFi in public areas.

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$510* Per night/room Jun 4 - Jun 5

Junior Room (Castle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Castle Junior Suite Swim Out

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Oceanfront (Castle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Jr Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic ratings based on 28 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic

Everyone (9) Couples (13) Family (7)
5 out of 5
The staff was very friendly and the food was good. I do wish they had more lunch/snack options.

Posted by on Mar 31, 2023

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Comment from Hotel Management

Mar 31, 2023 by Social Media Manager

Dear Brianna, Thank you so much for your kind words. We are truly grateful to know that our amazing team exceeds the limits of luxury service in your stay. We are glad to know that you enjoyed this vacation. We hope to see you again soon at Sanctuary Cap Cana. Best regards.Randy Ogando Social Media Manager

3 out of 5
The food was NOT great. I was very d

Posted by on Feb 23, 2023

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Comment from Hotel Management

Feb 25, 2023 by Social Media Manager

Dear makia jeane smith, we have shared your feedback with our operational team, who will take it upon themselves to improve the experience, we ensure you that corrective action will be taken as necessary.Best regards.Randy Ogando Social Media Manager

5 out of 5
Such a beautiful place and the staff are next level. Ricardo took the best care of us from setting up reservations to carting us to the pool! It was a totally unexpected convenience and really made the trip that much more enjoyable. Randy was our favorite waiter. We fell in love with this place and the people. Highly recommend to couples looking to relax and reconnect.

Posted by on Sep 7, 2022

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Comment from Hotel Management

Sep 8, 2022 by Social Media Manager

Dear Mr. Ashley, We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in Cap Cana. It means the world to us to know that we did meet your expectations; it fills us with pride and encourages us to continue providing our valued guests with excellent service.We look forward to providing you with another memorable experience.Best regardsRandy Ogando Social Media Manager.

4 out of 5

Posted by on Aug 15, 2022

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Comment from Hotel Management

Aug 16, 2022 by Social Media Manager

Dear Mr. Mario Anthony, We are happy to know that, overall, your stay with us has been very positive. Guest satisfaction is our number one goal there is nothing better than achieving that. We look forward to providing you with another memorable experience. Best regards. Randy Ogando Social Media Manager.

5 out of 5
We had such a wonderful stay. Everything was so clean and pristine. The staff was the best part of the trip- from our butler Jesús, to the staff at each restaurant, to the entertainment team (we loved Caroline!) They went out of their way to ensure us having the best time possible. We would love to come back!

Posted by on Jun 19, 2022

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Comment from Hotel Management

Jun 28, 2022 by Social Media Manager

Thank you for taking the time to share such a detailed overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels.

5 out of 5
This property was a great place

Posted by on May 21, 2022

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Comment from Hotel Management

Jun 13, 2022 by Sanctuary Cap Cana

Thank you for taking the time to share such a great overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels.

5 out of 5
We had a wonderful time here ,very chill atmosphere, staff was very friendly ,,shout out to our butler Miguel at the beach front villa which we stayed he was on point our entire stay. We would definitely recommend to anyone wanting a nice relaxing vacation,,but if u want to drop it like its hot every nite its probably not for you,,lol

Posted by on May 14, 2022

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Comment from Hotel Management

May 16, 2022 by Sanctuary Cap Cana

Thank you for your pleasant review of our hotel and hope that Sanctuary Cap Cana will continue to provide you with excellent holiday experiences in the future.

5 out of 5
Amazing. If your considering this for a vacation spot…GO! We went for our 20 year anniversary and loved every minute of it.

Posted by on Apr 29, 2022

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Comment from Hotel Management

Apr 29, 2022 by Sanctuary Cap Cana

Hello Dion, Thank you very much for taking the time to share with us your comments, we appreciate it, and we look forward to sharing your words to our amazing team.

5 out of 5
Clean, peaceful, relaxing, and beautiful with great staff

Posted by on Apr 22, 2022

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Comment from Hotel Management

May 9, 2022 by Sanctuary Cap Cana

Dear Vergell, thank you very much for taking the time to share your review after your visit, we appreciate it.

3 out of 5

Posted by on Mar 6, 2022

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About the Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic

Location Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 23302

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

  • Access to onsite nightclubs included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Volleyball included
  • All available beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial resort also offers a 24-hour fitness center, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 324 guestrooms or units
  • 3 levels
  • 2 buildings
  • 5 dining venues
  • 5 bars or lounges
  • 3466 sq ft of conference space
  • 322 sq m of conference space
  • Built in 2007
  • Nightclub
  • Karaoke
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic offers 324 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Blue Marlin - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Casabella - This restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

Wok - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Steakhouse - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.

Capriccio - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

5 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Cave exploring/spelunking nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Horse riding nearby
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Marina nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Sanctuary Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (in select rooms)
  • Well-lit path to entrance
  • Pool access ramp on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cap Cana Sanctuary
  • Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
  • Sanctuary Hotel Cap Cana
  • Sanctuary Cap Cana Hotel Punta Cana
  • Sanctuary Cap Cana Resort
  • Sanctuary Cap Cana Alsol All Inclusive
  • Sanctuary Alsol All Inclusive
  • Sanctuary Cap Cana Alsol
  • Sanctuary Cap Cana AlSol All Inclusive Adults
  • Sanctuary AlSol All Inclusive Adults
  • Sanctuary Cap Cana AlSol Adults
  • Sanctuary AlSol Adults
  • Sanctuary All Inclusive Playa Hotels Resorts
  • Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Hotel Resorts
  • Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
  • Sanctuary Cap Cana Adults Playa Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Resorts
  • Sanctuary Cap Cana by AlSol All Inclusive Adults Only
  • Sanctuary Cap Cana by Alsol Adults Only All Inclusive
  • Sanctuary Cap Cana by Alsol All Inclusive
  • Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
  • Sanctuary Cap Cana
  • Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts
  • Sanctuary Cap Cana All Inclusive Adult Resort

You should know

  • Pool access available from 6 AM to 7 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.