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"Staff seem friendly and willing to help, however the language barrier made service inefficient " More

By a verified traveler on Sun 15 Aug 2021

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Hotel Description

4.5-star beachfront property near Arena Gorda Beach

On the beach

Within 2 miles (3 km) of this well-placed property, you'll find Arena Gorda Beach and Casino Diamante Punta Cana Grand. Cortecito Beach and Iberostar Golf Course are also within 3 miles (5 km).

All-inclusive

A full-service spa, 10 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a children's club and a waterslide, and families will appreciate the onsite laundry facilities.

Free WiFi, flat-screen TVs

The individually decorated guestrooms offer free WiFi and free bottled water. Free minibar items, flat-screen TVs, and separate bathtubs and showers are also available.

Family Club Junior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max
$230* Per night/room Jan 27 - Jan 28

Family Club Junior Suite Swimout

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Club Junior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Princess Family Club Bavaro - All Inclusive ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Princess Family Club Bavaro - All Inclusive

Everyone (3) Family (3)
4 out of 5

Posted by on Aug 31, 2021

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4 out of 5

Posted by on Aug 15, 2021

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4 out of 5
Staff seem friendly and willing to help, however the language barrier made service inefficient

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 16, 2021 by J. De La Vieja

Dear Guest. Thank you for your feedback. We are happy and thankful that you choose Princess Family Club as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. . Hoping to see you very soon. Best wishes, J. De La Vieja. General Manager. Princess Family Club

1 out of 5
There was no entertainment while we stayed at the hotel. The excuse was because of the rain. I would hate to stay in this hotel if it rained all week because they have nothing for guests to do. Very poor planning.

Posted by on Aug 14, 2021

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Comment from Hotel Management

Aug 16, 2021 by J. De La Vieja

Dear Guest. We appreciate you took the time to post the comments of your trip to our hotel. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. Unfortunately when it's raining our activities are limited as most of them are outdoors. However we always have many options to keep our visitors entertained, we regret that having hundreds of options to have a good time, you have not found a single one. We are looking forward to welcome you on your next trip to the Caribbean. Kind regards, J. De La Vieja. General Manager. Princess Family Club

5 out of 5
The Princess Bavaro is a beautiful resort. My family and I will definitely visit Punta Cana again.

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 2, 2021 by J. De La Vieja

Dear Guest. Thank you for rating us. We are glad that you choose Princess Family Club as well as for the compliments regagrding our hotel facilities. It is great to read that you enjoyed everything and you are already planning another trip to stay with us. Please do not hesitate to contact us in advance for your next trip. Cordial greetings, J. De La Vieja General Manager Princess Family Club.

1 out of 5
The staff was horrible in the guess Service no medical staff for ermegecy they was so rude I don’t recommend it

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 26, 2021 by J. De La Vieja

Dear Guest. Thank you for your feedback. We appreciate that you choose our hotel as your tourist destination but we deeply regret that your stay was not as you were expecting because our main goal will be always try to please all our guest. Concerning the rudeness of any member of our staff, we sincerely apologize for it but as you may know our staff is always friendly and helpful people, and thanks to these characteristics, our hotel is considered one of the best in the Punta Cana area because of the sympathy of the people who works here. It is important to mention that we have a medical center inside our hotel and despite it is an independent company that has nothing to do directly with us, they are here always available and more important trying to make thing easier for our visitors. Every point expressed will be considered as an area of improvement and corrective measures are already in action to fix these issues. We hope to have another opportunity to be your host if you return to Dominican Republic as we are sure that we can do it better in the future. Honestly, J De La Vieja. General Manager. Princess Family Club.

5 out of 5

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 19, 2021 by J. De La Vieja

Dear Guest. Thank you for rating us. Cordial greetings, J. De La Vieja General Manager Princess Family Club.

5 out of 5
Staff was exceptionally friendly. All staff. Resort was very clean. Food options were delicious and very diverse.

Posted by on Jul 9, 2021

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5 out of 5

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 15, 2021 by J. De La Vieja

Dear Guest. Thank you for rating us. Cordial greetings, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.

About the Princess Family Club Bavaro - All Inclusive

Location Bávaro, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Not included

  • Surcharge for room service

  • Surcharge for room service

Property Features

Princess Family Club Bavaro - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Princess Family Club Bavaro - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a waterslide, and a sauna. There are 10 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. A fitness center, a terrace, and a children's club are also featured at the luxury Princess Family Club Bavaro - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 159 guestrooms or units
  • 10 dining venues
  • 4 bars or lounges
  • Deli
  • Kid's club
  • Supervised kid's activities
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Princess Family Club Bavaro - All Inclusive offers 159 air-conditioned accommodations with free minibar items and safes. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Separate bedroom
  • Stocked minibar (free)
  • Flat-screen television
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Princess Family Club Bavaro - All Inclusive has 10 restaurants on site.

Nearby Activities

2 outdoor swimming pools are on site along with a waterslide and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach volleyball on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Metamorphosis. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a security system and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Princess Family Club Bavaro
  • Princess Family Club All Inclusive
  • Princess Family Club Bavaro – All Inclusive
  • Princess Family Club Bavaro - All Inclusive Punta Cana

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.