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"This property is very big, which provided opportunities to just walk around and explore. Six different pools were nice to have. Guest Services (Elai ... " More

By a verified traveler on Wed 27 Apr 2022

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Hotel Description

4-star all-inclusive property near Cortecito Beach, connected to a shopping center

Beachside getaway

At this Punta Cana property, you'll be within half a mile (1 km) of Cortecito Beach and 3 miles (5 km) of Palma Real Shopping Village. Macao Beach is 11 mi (17.6 km) away.

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Superior Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$165* Per night/room Aug 22 - Aug 23

Suite (Connecting)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Superior Junior Suite (Family Kit)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Romance Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Romance Suite Beachside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Everyone (13) Couples (3) Family (8)
4 out of 5
This property is very big, which provided opportunities to just walk around and explore. Six different pools were nice to have. Guest Services (Elaine) and Bell Staff (Luis) were extraordinarily helpful and very friendly. Unfortunately, the internet and WiFi connection in our room was non-existent. We were seldom able to connect or have a consistent connection on iPhone or iPad. This may have also contributed to the fact that we had no TV access for six of the seven nights were were there. Maintenance came at least five times, but did not resolve the issue. In addition, we had no minibar for the first 24 hours of our stay. The bathroom was horrible for what is rated as a 5-star property. The mirror and fixtures were corroded. One sink leaked - and had obvious signs (stains on the wall) of long-term problems. Whenever we turned on the faucet to that sink, the smell was terrible; the other sink was fine. Dining was very nice - except for terribly long wait time, terrible service, and disappointing cuisine at El Dorado. Entertainment was fun. We unfortunately had to take advantage of the on-site medical clinic during our stay, but Dr. Solis was wonderful. She possibly saved my husband's life, as she insisted he go to the hospital immediately for what turned out to be staph infection from surgery performed in the U.S. prior to our vacation. For that I am very grateful.

Posted by , from Steamboat Springs on Apr 27, 2022

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Comment from Hotel Management

Apr 30, 2022 by Sachenca

Dear Loretta, Receive a warm greeting from Grand Palladium Bavaro Suites Resort & Spa. Thank you very much for having chosen us as the ideal hotel for the delight of your vacation in the Caribbean. Before continuning, we hope your husband is completely restored. We greatly appreciate that you have helped us identify those areas of opportunities where we have to continue working hard to achieve the full satisfaction of our guests, your opinion is well received, so you can be sure that we will do our best to enhance these points. We appeal to a second opportunity to show you that our team is capable of doing everything possible to guarantee an unforgettable stay as you deserve. Best regards! Sachenca Núñez Hospitality Manager

1 out of 5
Nothing please don't stay here

Posted by on Apr 15, 2022

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Comment from Hotel Management

Apr 16, 2022 by Sachenca

Dear Talikia, Thank you for sharing your experience at Grand Palladium Bavaro Resort & Spa to contribute to the constant improvement of our service. As a customer-oriented company, our main goal is to provide you with a quality service that meets the expectations of our guests, so we are very saddened by not having achieved it with you as we have done with many others. It is a pity that you have not pointed out to us the details on which we must focus to optimize your experience and our future visitors' one. We sincerely hope that you will give us a second chance to change your perception and make your stay a memorable vacation. Best regards! Sachenca Núñez Hospitality Manager

3 out of 5
The property was good the food needed more variation. They served the same food in buffet restaurant throughout our stay. I felt harassed by workers who insist you get into buying their time shares. That’s a turn off for me if I’m on vacation I want to relax not get stressed by hotel staff. The vendors on the beach also harassed you to buy their products. Upon check in we upgraded to room with rooftop jacuzzi and I was promised to get decorations and drink for my birthday celebration and hotel staff never kept their promise. I never got the room decoration that was a turn off. I will not go back. Stayed from February 3-6, 2021.

Posted by on Feb 22, 2022

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Comment from Hotel Management

Feb 23, 2022 by Guest Satisfaction Lead

Dear Jaqueline, Thank you very much for sharing a great review of our Grand Palladium Bavaro Suites Resort & Spa, it pleased us greatly that it has been overall positive. Thank you for offering us the opportunity to learn from this experience through your comments shared. We are definitely committed to improving the details that you brought to our attention. It’s very unfortunate we weren’t able to meet your expectations during this visit. However, we would love to have another opportunity in order to see the improvements. I am sure you will love Palladium hotels and you will become a Palladium fan. With kind regards!

5 out of 5
The perdónelas were very attentive and nice to teach for anything you need

Posted by on Jan 31, 2022

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Comment from Hotel Management

Jan 31, 2022 by Guest Satisfaction Lead

Dear Blanca, Receive warm greetings from Grand Palladium Bavaro Suites Resort & Spa. Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us. We wish to give you a warm welcome again in this Caribbean paradise. Best regards! M. Victoria Vargas

4 out of 5
missing towels, bed linens, make the first night hard. Beach is nearby walk. After you know how to move from place to place, it is easy to get what you need. A 24-hour snack bar is far away, and you need to use a vehicle. No 24-hour bar.

Posted by on Jan 24, 2022

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Comment from Hotel Management

Jan 25, 2022 by Sachenca

Dear Jose, Thank you very much for sharing a great review of our Grand Palladium Bavao Suites Resort & Spa, it pleased us greatly that it has been overall positive. We'll keep doing our best efforts aiming to get your full satisfaction. It’s our hope to be able to exceed all your expectations on your next visit. Receive warm greetings from Paradise! Sachenca Núñez Hospitality Manager

5 out of 5
Love the property go with comfy shoes is super big an you could visit 2 or 3 more hotels that they are right there i had a really good fun time

Posted by on Dec 15, 2021

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Comment from Hotel Management

Dec 15, 2021 by Guest Satisfaction Lead

Dear Yenitza, Receive warm greetings from Grand Palladium Bavaro Suites Resort & Spa. Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us. We wish to give you a warm welcome again in this Caribbean paradise. Best regards! M. Victoria Vargas

4 out of 5
Resort was great but room conditions are not the best. The AC did not properly cool the room and the fridge did not properly cool drinks. Other than that everything was great. The serving staff is pretty slow so be prepared to probably eat without a drink but it’s understandable because there is a lot of people to serve. They try their best.

Posted by on Nov 29, 2021

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Comment from Hotel Management

Nov 29, 2021 by Sachenca

Dear Jaime, We appreciate your comments regarding your second stay at Grand Palladium Bavaro Suites Resort & Spa. We are delighted to know that you have enjoyed our Hotel. On the other hand, we have taken a good note of your observations and hope to have overcome to these details on your next visit. Thank you again for your preference. We will look forward to hosting your future visits to Punta Cana. Sincerely yours, Sachenca Núñez Hospitality Manager

2 out of 5

Posted by on Sep 16, 2021

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Comment from Hotel Management

Jan 30, 2022 by Sachenca

Dear Liz, We are pleased to have had your preference for the enjoyment of your recent vacation, it is a pity that you have not pointed out to us the details on which we must focus to optimize your experience and our future visitors' one. We sincerely hope that you will give us a second chance to change your perception and make your stay a memorable vacation. Best regards! Sachenca Núñez Hospitality Manager

5 out of 5
Our stay was magical. The food was diverse and delicious and always looked beautiful. The staff work very hard to make sure you are always taken care of and having a great time. They smiled and joked and laughed with all of us making us feel welcome and at home. The language barrier wasn’t an issue! The shows were beautiful and different every night. They got to know us and included us by name. Our safety and comfort were always taken care of. I could not have been more happy and our three teenage daughters were always busy and enjoying themselves and full. I would highly recommend!!

Posted by on Aug 14, 2021

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Comment from Hotel Management

Aug 16, 2021 by Sachenca

Dear Guest, You don't know how happy we are that we can confirm you had a wonderful time while on holidays with us, all the effort of our team is gratefully rewarded knowing that your family took very good memories of your stay in Punta Cana. Thank you for your appreciation comments to our staff, we reiterate that the pleasure has been all ours to be able to attend such a beautiful family. We hope your flight back home has been pleasant, and please do not hesitate to contact us when you decide to return, so we can provide the best attentions from start to finish. Receive warm regards from all our team! Sachenca Núñez Hospitality Manager

5 out of 5
Everything was excellent. My very attentive staff, kindness. They made us feel at home

Posted by , from Villalba Puerto Rico on Jan 21, 2020

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Comment from Hotel Management

Jan 21, 2020 by Gelson

Dear Pedro, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager

About the Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Location Avda. Francia s/n, Punta Cana, La Altagracia 23000

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Entertainment

  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Bávaro Suites Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 13 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 6 swim-up bars, and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 672 guestrooms or units
  • 2 levels
  • 66 buildings
  • 13 dining venues
  • 2 bars on the beach
  • 6 swim-up bars
  • 20 bars or lounges
  • 605 sq ft of conference space
  • 54 sq m of conference space
  • Built in 1992
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 6
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers 672 accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

La Catedral - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.

La Paisana - This theme restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

Bambu - Overlooking the garden, this theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.

La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach, 6 outdoor tennis courts, and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Rafting on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Water sports equipment
  • Skydiving on site

Spa Services

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Bávaro Suites Resort
  • Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
  • Grand Palladium Suites All Inclusive
  • Grand Palladium Bávaro Suites All Inclusive Punta Cana
  • Grand Palladium Bavaro Resort Spa
  • Pallaum Bávaro Suites Inclusi

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.