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Arrow on Swanston

3.5 star property
Family-friendly 3.5-star aparthotel near Melbourne Museum

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Photo gallery for Arrow on Swanston

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board
Outdoor pool
Exterior
Premium Penthouse Apartment | Living area | LCD TV
Premium Penthouse Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
Reviews
6.8

Popular amenities

  • PoolPoolPool
  • KitchenKitchenKitchen
  • Outdoor SpaceOutdoor SpaceOutdoor Space
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • GymGymGym

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Popular LocationQueen Victoria Market7 min walk
  • Popular LocationMelbourne Museum14 min walk
  • Popular LocationMelbourne Cricket Ground4 min drive
  • AirportMelbourne, VIC (MEL-Tullamarine)25 min drive

Room options

View all photos for Studio Apartment

Studio Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

8.3/10 Very Good
  • 291 sq ft
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | LCD TV

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single Beds Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior
Great Southern Hotel Melbourne
Free WiFi
Restaurant
Air conditioning
Breakfast available
4.1 out of 5, Very Good, (1228)
The price is $91
per night
$100 total
includes taxes & fees
Jun 7 - Jun 8
Great Southern Hotel Melbourne

About the neighborhood

Melbourne

Carlton stay.Within a 10-minute walk of this Carlton aparthotel, you'll find Lygon Street and Queen Victoria Market. Royal Exhibition Building and Melbourne Museum are also within 2 miles (3 km).
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Queen Victoria Market - 7 min walk
  • Melbourne Museum - 14 min walk
  • Marvel Stadium - 3 min drive
  • Rod Laver Arena - 3 min drive
  • Melbourne Cricket Ground - 4 min drive

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • Captain Melville - 4 min walk
  • Hareruya Pantry - 4 min walk
  • Soul Soul Cafe - 2 min walk
  • The Curtin - 5 min walk
  • Loch & Key - 4 min walk

About this property

Entire place

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 2003
  • Deli
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower only
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-out is available.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Frequently asked questions

How close is Arrow on Swanston to the airport?

Arrow on Swanston is 9.1 mi (21-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

How much does it cost to stay at Arrow on Swanston?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at Arrow on Swanston on May 30, 2024 start from $58.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Arrow on Swanston have an airport shuttle?

Airport shuttle services are not available at Arrow on Swanston.

How close is Arrow on Swanston to the beach?

This aparthotel is 5.8 mi (22-min drive) from St Kilda Beach and 9.7 mi (29-min drive) from Brighton Beach. Don't forget your sunscreen!

Does Arrow on Swanston offer free breakfast?

Arrow on Swanston does not offer free breakfast.

Is there a casino at Arrow on Swanston?

No, there is no casino at this aparthotel, but Crown Casino (4-min drive) is nearby.

What time is check-in at Arrow on Swanston?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Arrow on Swanston?

Free parking is not available at this aparthotel. Self parking is available for AUD 25 per night.

Does Arrow on Swanston have a pool?

Arrow on Swanston features an outdoor pool.

Does Arrow on Swanston have a restaurant?

Arrow on Swanston is home to Cafe Crema, which features local cuisine and light fare.

Does Arrow on Swanston have a spa?

There are no spa services available at this aparthotel.

How close is Arrow on Swanston to downtown Melbourne?

Arrow on Swanston is 0.7 mi away from Melbourne.

Arrow on Swanston Reviews

Reviews

6.8
Rating 10 - Excellent. 396 out of 1959 reviews" "
Rating 8 - Good. 686 out of 1959 reviews" "
Rating 6 - Okay. 393 out of 1959 reviews" "
Rating 4 - Poor. 252 out of 1959 reviews" "
Rating 2 - Terrible. 232 out of 1959 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ben

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Limited laundry, not as advertised, poor condition of rooms. Would not recommend.
Stayed 3 nights in Feb 2024

8/10 Good

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Room was comfortable. Extra bed was made up when we arrived which was fantastic
Stayed 3 nights in Feb 2024

8/10 Good

Brad

Traveled with family
We stayed two nights in two different rooms and for what we paid we were overall really happy with what we got. The first room was small but adequate, the sofa bed one of us slept on wasn’t overly pleasant but once fresh sheets were on it was fine. Second room, a king deluxe (ironically cheaper than the smaller one) was great, slight shower mould aside. Checking in and out was problematic but mainly because of the hordes in for Taylor Swift, many of whom seemed to be complaining Karens, asking to see the manager etc. From our perspective we thought it was really good value and would stay again - hopefully the Swanston St trams will be back in action by then!
Stayed 1 night in Feb 2024

4/10 Poor

Mel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is nothing like the pictures, it very old and dated. The cleanliness is very poor in room with mould and hair in bathroom, rubbish overflowing in all bin areas in hotel
Stayed 3 nights in Feb 2024

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Julian

Traveled with family
Liked: Cleanliness
Really affordable, great location and clean
Stayed 1 night in Feb 2024

4/10 Poor

David

Traveled with family
Disliked: Room comfort
Phots deceptive, tiny apartment
Online photos very deceiving. Apartment was tiny! Requested to change rooms as kitchen benches were wet with fresh paint! Issues with keys activating. Wouldn’t stay there again.
Stayed 1 night in Feb 2024

4/10 Poor

Maegen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon check-in we were asked to go to a building outside and two down. This lobby area looked under construction but left. Arriving to our room was NOTHING like the images online. The furniture was old and scratched and had marker graffiti on it. There were bugs, the bathroom was extremely small and moldy. Thankfully we were moved to another room the following day in the main building, but this was still not the best.
Stayed 3 nights in Feb 2024

2/10 Terrible

Tessa

Traveled with group
Disliked: Cleanliness
If I could give zero or negative stars I would. DO NOT STAY HERE. Nothing but issues from start to finish. Too long of a story to type properly, but they told us we hadn’t booked a room when I clearly had the confirmation email and had booked six months ago. They then tried to put us (three adults) in a room with one double bed, although we had booked a two bedroom apartment. Also tried to make us pay the same amount as we had originally booked for. We got up to the room and it had blood splatters on the bathroom wall. After 5 hours they told us they had our original room for us. It was two bedrooms, but not as described. There was blood on the wall of the second apartment too. Honestly scary. The staff were rude and unhelpful. Did nothing to assuage our inconvenience. Avoid this place at all costs. The positive reviews are clearly fake - there was a line of people out the door at reception when we were trying to check in who were all having similar issues. Not impressed.
Stayed 2 nights in Feb 2024

2/10 Terrible

Daniela

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
By far the worst property we've stayed at in melb. We did not get the room adertised and paid for, instead shoved us in a disability room with filthy outdoor area, screaming, bikes reving late at night in capark racing, parking was in building across as was the pool, it was dirty, no signage and not recommended for kids. Do not waste your money!