2/10 Terrible
Lauren W.
Apr 28, 2024
Liked: Cleanliness
Don’t stay here if you want running water.
The place itself is completely fine; but I wasn’t told before booking that they are rationing water - I couldn’t wash my hands, or shower, or flush the toilet- there was just no water when you opened the taps. After asking both via text and call, I was informed 12 hours later that Mexico City was limiting water and so I was most likely to get water at 5am and 10pm. The property manager said there is nothing they can do about it, and that no place in Mexico City had water. My cousins down the street had water so I knew that was not true. I get that it isn’t necessarily their fault there isn’t water but it is their fault that when I raised it they told me it was my problem and I could use jars of water from the water closet, no refund, or rebate or help to move to another place with running water. They also implied that i was unreasonable for expecting working plumbing.
I tried calling vrbo to see what options we had and vrbo took over an hour, connected me with more than three people who kept passing me off to someone else, and then finally to the owner of the building (not the man I had been dealing with). The owner told me they only vrbo could reimburse me, screamed at me (admittedly mutual by then) talked over me (I am a woman) and didn’t care that his ad was misleading - if you know there isn’t much water or there is rationing PUT IT IN THE LISTING. so yeah don’t stay here unless you want non working plumbing and people screaming at you.
Lauren W.
Stayed 3 nights in Apr 2024