"The room was cold it took a long time to warm up . No slippers and bathrobes in the room " More
Central Montreal getaway
With a stay at this Ville-Marie hotel, you'll be steps from Complexe Desjardins and Sainte-Catherine Street. Museum of Contemporary Art and Place des Arts are also within half a mile (1 km).
Business services
An indoor pool, self parking, and laundry facilities are featured at this hotel. Families will appreciate the convenience store and in-room childcare. WiFi in public areas is free.
Free WiFi, comfy beds
The 595 soundproofed guestrooms offer free WiFi and comfy beds. Refrigerators and coffee/tea makers provide the conveniences of home, and other amenities include room service and cable TV. Housekeeping is available on request.
Dec 12, 2019 by grhilton
Thank you for taking the time to share your feedback. I am sorry the room was cold. We willl ensure the standard room temperature of 22 degrees is observed by the housekeeping staff. Please note that slippers and bathrobes are provided on the Executive floors only.
Oct 10, 2019 by grhilton
Thank you for taking the time to share your feedback. I am delighted you enjoyed your stay with us. We hope to have the pleasure of welcoming you again soon!
Jul 31, 2019 by ginetter
Thank you for taking the time to share your experience and for the perfect score!, it means a lot to us. I am delighted to see that you enjoyed your stay with us and Chocolats Favoris! We look forward to welcoming you back soon.
Sep 19, 2020 by Katy A
Thank you for taking the time to write a review and for staying with us recently. We take great pride in providing great guest service and especially clean rooms, and we regret that we missed the mark on this occasion. Please allow us the opportunity to make it right by you. You may reach out to me or one of our guest experience associate at 514-285-1450 ext 2289. We look forward to hearing from you soon.
The following facilities or services will be unavailable from January 8 2021 to February 8 2021 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
As a guest of DoubleTree by Hilton Montreal, you'll find an indoor pool, a terrace, and tour/ticket assistance. Event space at this hotel measures 37700 square feet (3502 square meters) and includes conference space. A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and concierge services are also featured at the family-friendly DoubleTree by Hilton Montreal. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Montreal hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
DoubleTree by Hilton Montreal offers 595 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property does not accept Visa/MasterCard debit cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.
Due to COVID-19, daily housekeeping and valet parking are not available until further notice.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.