Skip to main content
Beginning of main content

"The hotel was not worth the money. I thought it would be an excellent hotel based on pictures and facilities. But a largely cold attitude of staff upo ... " More

By a verified traveler on Tue 22 Dec 2015

Enter dates to see availability

Hotel Description

4.5-star luxury hotel near Powai Lake, connected to a shopping center

Winter getaway

Your stay at this Marol hotel places you within 3 miles (5 km) of MIDC Industrial Estate and Phoenix Market City Mall. Shoppers Stop and Powai Lake are also within 3 miles (5 km).

Poolside dining

This luxury hotel includes 3 restaurants, an outdoor pool, and an indoor tennis court. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Unwind with a drink at one of the 2 bars/lounges and enjoy freebies like WiFi in public areas and a roundtrip airport shuttle.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Boutique Double

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Boutique Single

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Executive Room, 1 Double or 2 Twin Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Waterstones Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waterstones Hotel

Everyone (1)
3 out of 5
Pros: The room was beautiful and although I didn't get much time to spend in clubhouse, it looks mesmerizing.
Cons: The staff needs to be warmer and more friendly to the guests.
Location: Located near metro and international airport.
The hotel was not worth the money. I thought it would be an excellent hotel based on pictures and facilities. But a largely cold attitude of staff upon check-in was highly disappointing. I had to ask them questions to tell me information about the room and hotel. For instance, when I enquired about the presence of gym or pool in hotel they flatly refused. But then when I told them that the photos showed those facilities they said that they are available in the clubhouse and thankfully I had access to those. The people in the clubhouse were equally cold and thought that I was just intruding. The morning breakfast was a slight let down given the type of hotel which had been advertised and again the staff couldn't have been more colder. The room service food (I ordered pasta) was just okay. The wifi rates of ~10$ per day is too expensive especially with <1Mbps speed they offer. I wasted that money. Of course, not all staff was disappointing. The folks at concierge, the gatemen and some of lobby staff were helpful in keeping my luggage overtime and informing me of cab, etc. They escorted me to a staff ATM nearby which was a great help. The room was beautiful and quite unique. The towels especially were the softest I have seen in quite some time.

Posted by , from Portland, Oregon on Dec 22, 2015

Was this review helpful to you?

Property Features

After a day on the snow, enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor swimming pool. For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This Art Deco hotel also offers a children's pool, a complimentary children's club, and an indoor tennis court. Smoking is allowed in designated areas at this 4.5-star Mumbai hotel.

  • 1 building
  • 99 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 29999 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 2005
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Indoor tennis courts - 1
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Mumbai Andheri Station (4.8 km / 3 mi)
  • Metro station: Marol Naka Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle, area shuttle, and ski shuttle

Room Amenities

Waterstones Hotel offers 99 accommodations with DVD players and safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

White Barn - This poolside restaurant specializes in international cuisine. Guests can enjoy drinks at the bar. Open 24 hours.

All Stir Fry - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

On The Rocks - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Van Gogh Bar - This bar is located by the pool and specializes in international cuisine. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an indoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Volleyball on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Waterstones Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Waterstones Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests booked in Boutique rooms are charged a facility fee to access the following Club amenities: Tennis and squash courts, games room, billiard and cards room, library, music and movies lounges. Guests booked in other room categories receive full club access at no charge.

Per property policy, group bookings are not permitted to order outside food.

Portable speakers and playing loud music are not permitted.

Outside alcohol is not permitted.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 10
  • Social distancing measures are in place
  • Guest will receive an email before arrival 24 hours
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1000.0 per night
  • Credit card charges are subject to a surcharge
  • Facilities fee: INR 1250 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Waterstones
  • Waterstones Hotel
  • Waterstones Hotel Mumbai
  • Waterstones Mumbai
  • Waterstones Hotel Hotel
  • Waterstones Hotel Mumbai
  • Waterstones Hotel Hotel Mumbai

You should know

  • Pool access available from 6 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://travel.travelocity.com/Mumbai-Hotels-Waterstones-Hotel.h1787501-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Mumbai-Hotels-Waterstones-Hotel.h1787501-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Mumbai-Hotels-Waterstones-Hotel.h1787501-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.