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"Not as clean as pictured. There was mold on in the tub. We had to ask for amenities in the bathroom everyday. " More

By a verified traveler on Thu 20 Oct 2022

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Hotel Description

4-star hotel near Times Square

City center stay

At this Manhattan hotel, you'll be well placed to visit Times Square and Broadway, both within a 5-minute walk. Rockefeller Center and Bryant Park are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel features 2 restaurants and 2 bars/lounges. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and express check-out are also offered.

Superior Room (ADA)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Row NYC ratings based on 77 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Row NYC

Everyone (30) Couples (13) Family (23)
3 out of 5
Not as clean as pictured. There was mold on in the tub. We had to ask for amenities in the bathroom everyday.

Posted by on Oct 20, 2022

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Comment from Hotel Management

Oct 20, 2022 by Maurizio

We appreciate the feedback, Sydney.It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.

3 out of 5
I normally know better than to stay anywhere near Times Square if I have a choice. My main purpose in staying at Row NYC was to have a room within walking distance of an event I was attending, and wasn't unreasonably expensive for the location. That's what I got, with very little else. The room was technically clean, as was the hallway, but it didn't feel clean. Poor lighting, old blotchy paint, dingy colors, all contributed to a sense of grime. The contrast from the shiny (though still dimly lit) lobby was jarring. It was a very small room (though to be fair I didn't need anything bigger), with an awkward layout, one folding chair, and a futon for a mattress. There was a window, if you wanted to climb over the bed to reach it and pull up two separate blackout shades to see what was basically a back alley. No refrigerator. The toilet was wedged uncomfortably up against the tub, and its base leaked. WiFi was the worst I've ever had and still been able to connect -- good enough for checking your email if you're not in a rush, but even YouTube video at 144P is too much for it to handle. I'm so glad this wasn't a business trip -- but a business trip would have been paid for by somebody else, and I'd have stayed in better accommodations. The hotel bar charged ridiculous prices for drinks and bites, even by midtown Manhattan standards. I didn't bother. There was a snacks and sundries shop that was supposed to be open 24/7, but was not, so I can't comment on its prices.

Posted by , from Chicago on Oct 17, 2022

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Comment from Hotel Management

Oct 18, 2022 by Maurizio

Thank you for taking the time to submit this feedback, Marshall.We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

5 out of 5
Is near many amenities rest theaters shopping The service and staff was excellent

Posted by on Sep 13, 2022

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Comment from Hotel Management

Sep 13, 2022 by Maurizio

Thank you for sharing this glowing review, Maria!We are delighted to hear about your experience at ROW NYC and appreciated our ideal location! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding but also encouraging.We'd love to share another positive, fun experience with you in the future.

2 out of 5
the property was dirty and old. my room was full of dust. the door frames were falling apart, there was a small hole on the wall behind the entry door I waited over 40 minutes in line to check in as they only had 2 employees on duty at 4pm when checking is open. I notice that a lot of people were complaining about their key cards not working. It was a mess. will never use this property again

Posted by on Sep 8, 2022

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Comment from Hotel Management

Sep 8, 2022 by Maurizio

Thank you for taking the time to share your feedback, Tania.We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward.We hope you allow us the chance to share a more positive experience with you soon.

4 out of 5

Posted by , from FAIRFAX on Aug 20, 2022

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4 out of 5
The staff was terrific. We had an easy check in but I noticed the next day, check in line was down the hall and out the door :-( The biggest problem was that the two assigned elevators for our floor both malfunctioned leaving guests waiting for hours (literally more than 2 hours) to get to their floor. A kind staff person showed us the staff elevator so we were ok but it still took 15 minutes to arrive. It is not possible to use the stairs because they lock entrance to each floor for security. My fear is what do we do in case of a fire? We did have a fire alarm on the morning we left...luckily we were already on the way to check out. So in summary: great staff, nice room, very unsafe elevator situation.

Posted by , from Brunswick on Aug 19, 2022

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Comment from Hotel Management

Aug 19, 2022 by Maurizio

Thank you for sharing your thoughts with us, Collin.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.

1 out of 5

Posted by on Jul 11, 2022

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2 out of 5
The hotel was nice. We loved our cleaning lady, she absolutely very helpful. What we didn’t like was that we had to go front for 4 nights in a row to get new key card and even those didn’t work. They had to get security to let us in our room. One I informed front desk person that I would be leaving again that same night and he replied “you’re leaving again”. It was such an inconvenience to keep going back to front desk after every outing.

Posted by on Jun 23, 2022

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Comment from Hotel Management

Jun 23, 2022 by Maurizio

Thank you for the feedback, Rebecca. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our housekeeping team and facilities, it's unfortunate service didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our management team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.

3 out of 5

Posted by on Jun 19, 2022

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5 out of 5
Me encanta el cuarto bien acogedor. El Hotel cuenta con maquina de hielo y agua. Seguridad dentro del hotel. varios ascensores. Buenas atenciones y buen precio

Posted by on Jun 16, 2022

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Comment from Hotel Management

Jun 17, 2022 by Maurizio

¡Gracias por la gran reseña, José! ¡Es maravilloso que haya disfrutado tanto de su estadía en ROW NYC! Nos esforzamos por alcanzar la excelencia, por lo que estamos encantados de que haya apreciado no solo nuestras cómodas habitaciones y muchas comodidades, sino también nuestra seguridad, ascensores y servicio. ¡Su elogio nos permite saber que estamos haciendo nuestro trabajo! ¡Estamos ansiosos por recibirlo nuevamente pronto para otra experiencia increíble! ¡Tenga un día fantástico!

Renovations + Closures

This property is closed from November 5 2022 to April 30 2023 (dates subject to change).

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Row NYC. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1331 guestrooms or units
  • 28 levels
  • 2 dining venues
  • 2 bars or lounges
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (1.7 km / 1 mi)
  • Metro station: 49th St. Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Row NYC offers 1331 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and refrigerators can be requested.

  • Pillowtop beds
  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11:00 AM.

District M - This bar serves breakfast and light fare.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75.00 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property will place an authorization 48 hours prior to arrival for the first night's stay for all bookings.

This property has a smoking penalty fee of USD 400 per stay.

Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock.

Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night
  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge service
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Covered self parking fee: USD 45 per night
  • Offsite parking fee: USD 45 per night (0.3 mi away)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NYC Row
  • Row NYC
  • Row NYC Hotel
  • Row NYC Hotel New York
  • Row NYC New York
  • Row NYC Hotel
  • Row NYC New York
  • Row NYC Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.