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"We loved the location. The size of the room was small but perfect for an overnight trip. I am unsure if all the floors are the same but the 18th floor ... " More

By a verified traveler on Mon 27 Sep 2021

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Hotel Description

4-star hotel perfect for exploring New York

City center stay

With a stay at this Midtown hotel, you'll be steps from St. James Theatre and Shubert Theatre. Richard Rodgers Theatre and Minskoff Theater are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and gym are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and express check-in are also offered.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 1331 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. IPod docks, free international calls, and free long-distance calls are also available. Housekeeping is available on request.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$86* Per night/room Nov 4 - Nov 5

Superior Room (ADA)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room (Two Twin)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Row NYC ratings based on 42 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Row NYC

Everyone (16) Couples (7) Family (17)
5 out of 5
Everything was good

Posted by on Sep 29, 2021

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Comment from Hotel Management

Sep 29, 2021 by Maurizio

Thank you for sharing, Alexandre Marconi! At ROW NYC, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day!

3 out of 5
We loved the location. The size of the room was small but perfect for an overnight trip. I am unsure if all the floors are the same but the 18th floor smelled like cigarette smoke and if we closed the window in our room then so did the room. It wasn't a little smell. It was overwhelmingly smelling of cigarettes and weed.

Posted by on Sep 27, 2021

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Comment from Hotel Management

Sep 27, 2021 by Maurizio

Thank you for sharing your review, Kathleen. We're glad to hear you enjoyed your recent stay with us. It's pleasing to hear you enjoyed our prime location. We truly value your feedback regarding our accommodations. We'll take this into consideration as we move forward to improve for the future. We look forward to hosting you again next time you're in town. Have a wonderful day.

5 out of 5
I loved this hotel! It was better than I expected! Perfect for my trip and the location was amazing too! Will definitely come back!

Posted by on Sep 22, 2021

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Comment from Hotel Management

Sep 22, 2021 by Maurizio

Thank you for sharing the wonderful review with us, Amanda Faria de! We're happy to hear that you had such a pleasant stay at ROW NYC! It was our pleasure hosting you. It's great to know that our hotel and accommodations had such a positive impact on your stay. We love providing our guests with great amenities and services and we're happy that you had all that you needed. Thanks again for sharing, and have a lovely day!

5 out of 5
Location is perfect for me

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 21, 2021 by Maurizio

Thank you for this wonderful review, Adailton Guimaraes de! We're excited to know your time at ROW NYC was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Have a fabulous day!

4 out of 5
Across the street from subway. Clean, sleek, modern. No fru-fru idiocy. On the first night we went looking for towels & found them. We had to ask for towels again twice (on two separate days). After the first day we were there, our room was not cleaned, but that might have been lack of communication between staff. We would have OK'd cleaning every other day, as long as we got towels, but were not given the option.l

Posted by , from NORWALK on Sep 20, 2021

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Comment from Hotel Management

Sep 20, 2021 by Maurizio

Thank you for sharing your thoughts with us, KATHERINE. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

1 out of 5

Posted by on Jan 22, 2020

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Comment from Hotel Management

Feb 21, 2020 by Maurizio

We appreciate the feedback. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

3 out of 5
Location was excellent but the hotel was not overall clean. Elevators were not clean nor the common areas. Rooms were ok

Posted by on Jan 20, 2020

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Comment from Hotel Management

Feb 21, 2020 by Maurizio

We appreciate the feedback. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

3 out of 5
Liked the location, but old and outdated hotel. Security asking to see hotel key card upon entry was annoying!

Posted by on Jan 6, 2020

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5 out of 5

Posted by on Jan 3, 2020

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2 out of 5
Never got there. Had and still have a medical problem. They gave me no refund, at all

Posted by on Dec 27, 2019

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Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Row NYC. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1331 guestrooms or units
  • 28 levels
  • 2 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Penn Station (1.9 km / 1.2 mi)
  • Metro station: 49th St. Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Row NYC offers 1331 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and refrigerators can be requested.

  • Pillowtop beds
  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11:30 AM.

District M - This bar serves breakfast, dinner, and light fare.

City Kitchen - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property will place an authorization 48 hours prior to arrival for the first night's stay for all bookings.

This property has a smoking penalty fee of USD 400 per stay.

Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock.

Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply.

To take advantage of Row NYC's new mobile check-in option, please contact the property in advance.

This hotel will place an authorization for USD 50 per night on the guest credit card at check-in for incidentals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Resort fee: USD 33.85 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • Concierge service
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 40 per night
  • Refrigerator fee: USD 35.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NYC Row
  • Row NYC
  • Row NYC Hotel
  • Row NYC Hotel New York
  • Row NYC New York
  • Row NYC Hotel
  • Row NYC New York
  • Row NYC Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.