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4.0 out of 5

"Everything went smoothly " More

By a verified traveler on Sat 26 Nov 2022

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Hotel Description

3-star hotel perfect for exploring Norfolk

City center stay

A stay at this Downtown Norfolk hotel places you steps from Douglas MacArthur Memorial and within a 5-minute walk of MacArthur Center. St. Paul's Episcopal Church and Waterside Festival Marketplace are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 4 conference rooms, 24-hour business center, and valet parking. Enjoy the spa tub and perks like free WiFi.

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$104* Per night/room Dec 18 - Dec 19

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing )

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Courtyard by Marriott Norfolk Downtown ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Norfolk Downtown

Everyone (15) Couples (1) Family (6)
5 out of 5
Everything went smoothly

Posted by on Nov 26, 2022

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5 out of 5
Nice location and nice rooms!

Posted by , from Westerville on Oct 21, 2022

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4 out of 5
ice machine did not work on my floor

Posted by , from san diego on Jun 10, 2022

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4 out of 5
It was low key fancy

Posted by on Aug 15, 2021

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4 out of 5

Posted by on Mar 29, 2021

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1 out of 5

Posted by on Mar 23, 2021

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5 out of 5

Posted by on Mar 21, 2021

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3 out of 5
The carpet in the room could use steam cleaning, the facilities are beginning to age, families were clean otherwise. I was disappointed at the customer service/ lack thereof of the front desk receptionists. The first room I was assigned had a strong cigarette smoke smell so I had to change rooms. I called downstairs to ensure I could change rooms and when I came down the receptionist walked away as if she didn’t see me walking up for assistance. The male next to her that switched the room had attitude and in no way a apologized for the inconvenience. On top of that, I paid for a king but was placed in a double queen room. Again no apologies. I do not recommend this location as a result of the multiple issues and lack of customer service

Posted by , from San Antonio on Sep 19, 2020

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5 out of 5

Posted by on Jan 1, 2020

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4 out of 5
Location is fantastic. Disliked that my room was not refreshed despite the fact I was out all day on Sunday December 15. It was disappointing to return after dinner to a still unmade bed and trash in the waste paper baskets.

Posted by on Dec 17, 2019

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About the Courtyard by Marriott Norfolk Downtown

Location 520 Plume street, Norfolk, VA 23510

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:

  • Bar/lounge
  • Dining venue(s)
  • Indoor pool

The following facilities are closed on Wednesday and Thursday:

  • Bar/lounge
  • Dining venue(s)
  • Indoor pool

Property Features

Courtyard by Marriott Norfolk Downtown offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3088 square feet (278 square meters) and includes conference space. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Courtyard by Marriott Norfolk Downtown. Parking is available for a fee. This 3-star Norfolk hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 8 levels
  • 3088 sq ft of conference space
  • 278 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Norfolk Station (1.7 km / 1.1 mi)
  • Metro station: MacArthur Square Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Courtyard by Marriott Norfolk Downtown offers 140 accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Norfolk hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Bistro - This bistro specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 2 and USD 20 for adults, USD 2 and USD 20 for children (approximately)
  • Valet parking fee: USD 25 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Hotel Norfolk Downtown
  • Courtyard Marriott Norfolk Downtown
  • Courtyard Norfolk Downtown
  • Marriott Norfolk Downtown
  • Courtyard Norfolk Downtown Hotel Norfolk
  • Courtyard By Marriott Norfolk
  • Courtyard Marriott Norfolk Downtown Hotel
  • Courtyard by Marriott Norfolk Downtown Hotel
  • Courtyard by Marriott Norfolk Downtown Norfolk
  • Courtyard by Marriott Norfolk Downtown Hotel Norfolk

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.