"It was set back from the road, which was nice. Lighting on the drive up was not adequate though. Seeing the entry to the property from the main road ... " More
Oct 26, 2021 by General Manager
Dear Kamini, Thank you for staying with us and taking the time to share your thoughts. We're glad you enjoyed the beautiful views. However, we apologize for any concerns about the lighting and beds. Renovations are planned for next year, and we'll keep your comments in mind. If your adventures bring you back to the area, we invite you to stay with us again. Sincerely, Matt Lyman General Manager
Oct 14, 2021 by General Manager
Dear Sherrill, We always appreciate hearing from our guests, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the appearance of the property. Renovations are planned for next year. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. If you're in the area again, please consider coming back to see us. Sincerely, Matt Lyman General Manager
Aug 16, 2021 by General Manager
We appreciate you staying with us and are glad that you enjoyed our clean accommodations and friendly service; however, we regret that you were not completely satisfied. Your constructive comments have been shared with our team as we look at opportunities to improve. Thank you for giving us the chance to host you and we hope you'll consider visiting again so we may have a second chance to deliver an even better experience. Sincerely, Matt Lyman General Manager
Jul 8, 2021 by General Manager
Thank you for choosing to stay with us at Fox Ridge Resort. It is great to hear you liked our private entrance and we trust your room was clean and comfortable. Please come back and see us again in the future. Sincerely, Matt Lyman General Manager
May 13, 2021 by Matt Lyman
We are so glad you enjoyed the mountain views and look forward to having you back in the future.
Nov 23, 2020 by General Manager
Dear Roxanne, It was a pleasure to welcome you to Fox Ridge Resort during your recent visit. We're delighted to hear that you had an enjoyable experience and appreciated our comforting atmosphere. Your feedback regarding the property itself is gratefully received as this enables us to see where we could be doing even better. Thank you for taking the time to share your feedback, and we hope to have the opportunity to welcome you back soon. Sincerely, Lori Deiter General Manager
Aug 25, 2020 by General Manager
Dear Marc, Providing clean accommodations is paramount to us, so it is regrettable that you did not receive a room reflective of our standards. Rest assured that we will speak with housekeeping about your concerns and ensure your feedback is used to improve their performance. It was a pleasure calling you our guest, and we do hope you'll stay with us again. We would love to show you an even better time. Sincerely, Lori Deiter General Manager
Aug 5, 2020 by General Manager
Dear Linda, Thank you for sharing your experience with us. We would like to apologize for our mistake in assigning you an occupied room. We will look into why this error may have occurred and make sure we keep all facilities in tip-top condition. We do have exciting changes coming. We would love another chance to deliver the amazing stay you deserve. Sincerely, Lori Deiter General Manager
Jul 29, 2020 by Tom
Thank you for the excellent review...we look forward to your return visit. Be Safe!!