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"The staff was very friendly and try to accommodate our needs. However, the room was not well cleaned (personal products left behind from previous gues ... " More

By a verified traveler on Sun 21 Mar 2021

Hotel Description

Hotel near Settlers' Green Outlet Village in North Conway

In shopping district

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Settlers' Green Outlet Village and within 2 miles (3 km) of Kahuna Laguna. M&D Playhouse and Northway Plaza Shopping Center are also within half a mile (1 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's an indoor pool on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 78 guestrooms also offer free WiFi and TVs with cable channels. Pillowtop beds, free newspapers, and free local calls are also available.

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$78* Per night/room Apr 22 - Apr 23

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible, Non Smoking (Hearing)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express North Conway, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express North Conway, an IHG Hotel

Everyone (3) Couples (5) Family (2)
3 out of 5
The staff was very friendly and try to accommodate our needs. However, the room was not well cleaned (personal products left behind from previous guest), Not enough towel (two towels for four registered guests). The second bed as advertised was a fold out couch which was in very poor shape and would not in anyway serve for two full adults.

Posted by on Mar 21, 2021

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1 out of 5
Made the reservation 3 weeks before the date and reserved a king bed. We arrived at 3pm and checked in. Was given two full size beds instead, went and checked with staff to get the room I reserved. Was told all rooms were taken and there’s nothing they could do, had to sleep in separate beds. Do not recommend, will not be going back.

Posted by on Mar 16, 2021

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2 out of 5
No microwave , no hairdryers in some rooms , would not advertise free breakfast, grab and go not even a decent choice , pool not that nice, piece of something in elevator still in it . I would not go again especially for over $150.00 a night .

Posted by on Feb 1, 2021

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3 out of 5
Room was clean but carpet needs to be replaced. Cable tv was out and tvs aren't "smart" so we could at least stream our own hulu or netflix. Disappointing especially when you have kids wanting cartoons. Could hear footsteps above us almost all night. Hot tub out of service and empty. Definitely not worth the price we paid.

Posted by on Oct 25, 2020

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2 out of 5
This was the most disappointing stay I've ever had at a HIE. At first glance, the outside of the property looks fairly maintained. The young man who checked us in was very pleasant. We traveled in a large group and he handled the check-in process with ease. Now... The room.... The rooms are old, smell musty and just 'felt' dirty. I put my head on my pillow and got the scent/aroma of dirty hair. Yes, like someone who hadn't washed their hair in days decided to rest their head on my pillow. This was mild compared to others. Since we traveled in a group, there were other horror stories. One couple arrived at their room to find no bedding. Just a bare mattress. Another couple had an ant infested bathroom. And last but definitely not least, another couple found a thong in their bed. When she brought this to the attention of a manager, she was met with attitude and told she, herself inspected that room! As if my friend was lying. We had a total of about 20 rooms for 2 nights. This place should've gone above and beyond! So.. To sum it up, there are plenty of places to stay in North Conway. Go elsewhere!

Posted by , from East Haven, CT on Oct 5, 2020

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1 out of 5
DO NOT STAY HERE! We found a pair of dirty underwear in our bed AFTER we slept in it! I went down to the desk to complain and when I asked to speak to a manager the girl at the desk said "I'm the closest thing to a manager your going to get". I proceeded to show her the picture I took of the dirty underwear. She then asked me what room I was in and after I told her she she had the audacity to say to me "I find that hard to believe as i personally checked that room myself" I told her that's because it was in the bed and she just kept sayng she checked the room herself pretty much calling me a liar. I told her I wanted the room cleaned and the linen changed on the bed. She said ok. She then said to me "because you booked through a third party it makes it really difficult to give you any kind of credit but I'll give you $100 off. First off all I didn't pay through a third party I paid them directly when we arrived. Because we had to stay another night I said ok but knew I would be taking it up with Holiday Inn Corporate when I left. So we go out for the day and return 9 HOURS later and go up the room and it is EXACTLY HOW WE LEFT IT. SHE DID NOTHING ABOUT IT!. I go back to the front desk where there was a very nice gentleman who then had to hear about it. By the time I was done speaking with him he was already putting his gloves on and had called someone to go up with clean linens. He was very apolgetic and handled himself professionally and took care of the matter asap.

Posted by on Oct 5, 2020

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2 out of 5
The hotel was conveniently located near the Saco river and the shopping center.

Posted by , from New Bedford, ma on Jul 20, 2020

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3 out of 5
The location was great but the hotel and grounds are starting to show age.

Posted by on Jul 12, 2020

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4 out of 5
I loved how clean our room was and the staff was very friendly and accomodating.

Posted by on Feb 16, 2020

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5 out of 5
Room had no microwave oven, only a Keurig coffeemaker, and I really wanted to make tea for myself. Otherwise, all was good. Pool was indoors, and clean.... I would go back.

Posted by on Aug 31, 2019

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About the Holiday Inn Express North Conway, an IHG Hotel

Location 1732 White Mountain Hwy, North Conway, NH 03860

Property Features

There's a snack bar/deli on site. Free breakfast is served on weekdays. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. An indoor pool, ski storage, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express North Conway, an IHG Hotel. Free self parking is available. Smoking is allowed in designated areas at this North Conway hotel.

  • 1 building
  • 78 guestrooms or units
  • 3 levels
  • Built in 1999
  • Buffet breakfast (free)
  • Deli
  • Ski equipment storage
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Portland Intl. Jetport Airport (PWM) (92 km / 57.1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express North Conway, an IHG Hotel offers 78 accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This North Conway hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hunting nearby
  • Snowboarding nearby
  • Golfing nearby
  • Mountain climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Express North Conway
  • Holiday Inn Express North Conway
  • Holiday Inn Express North Conway Hotel North Conway
  • Holiday Inn North Conway
  • North Conway Holiday Inn
  • Holiday Inn Express North Conway Hotel
  • Holiday Express Conway, An Ihg
  • Holiday Inn Express North Conway
  • Holiday Inn Express North Conway, an IHG Hotel Hotel
  • Holiday Inn Express North Conway, an IHG Hotel North Conway

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.