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Hilton Astana

5.0 star property
Family-friendly 5-star hotel with outdoor pool

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Photo gallery for Hilton Astana

Ballroom
Indoor pool, outdoor pool
Front of property
Presidential Suite, 1 King Bed | Living area | 40-inch Smart TV with digital channels, TV, MP3 dock
2 bars/lounges, rooftop bar, lobby lounge
Reviews
9.0

Wonderful

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Heydar Aliyev Street 14, Astana, 010000
  • Popular LocationEXPO 20178 min walk
  • Popular LocationAstana Arena4 min drive
  • Popular LocationThe US Embassy and the Consulate in Kazakhstan10 min drive
  • AirportAstana (NQZ-Nursultan Nazarbayev Intl.)15 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed

10/10 Exceptional
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (Expo View)

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds (Expo View)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, memory foam beds, minibar, in-room safe

Room, 1 King Bed, Accessible

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | Premium bedding, memory foam beds, minibar, in-room safe

Family Room, 2 Bedrooms

  • 753 sq ft
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room, 1 King Bed (Expo View)

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Expo View)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Living area | 40-inch Smart TV with digital channels, TV, MP3 dock

Deluxe Suite, 1 Bedroom

  • 915 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, memory foam beds, minibar, in-room safe

Executive Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

Premium bedding, memory foam beds, minibar, in-room safe

Executive Room, 2 Twin Beds

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Premium bedding, memory foam beds, minibar, in-room safe

Suite, 1 Bedroom

10/10 Exceptional
  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, memory foam beds, minibar, in-room safe

Presidential Suite, 1 King Bed

  • 2260 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

40-inch Smart TV with digital channels, TV, MP3 dock

Executive Suite, 1 King Bed

  • 1044 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, memory foam beds, minibar, in-room safe

Executive Room, 1 King Bed

10/10 Exceptional
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds

10/10 Exceptional
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, memory foam beds, minibar, in-room safe

Suite, 1 Bedroom

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

Premium bedding, memory foam beds, minibar, in-room safe

Executive Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Astana

Yesil District stay.Within a 10-minute walk of this Yesil District hotel, you'll find EXPO 2017 and MEGA Silk Way. Saryarka Velodrome and Astana Arena are also within 3 miles (5 km).

What's nearby

  • EXPO 2017 - 8 min walk
  • Astana Arena - 4 min drive
  • Kazakhstan Ministry of Foreign Affairs - 6 min drive
  • Bayterek Tower - 7 min drive
  • The US Embassy and the Consulate in Kazakhstan - 10 min drive

Getting around

  • Astana Railway Station - 38 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 15 min drive

Restaurants

  • Dark Side - 19 min walk
  • Starbucks - 10 min walk
  • SHASHLYK PUB - 19 min walk
  • Meat & Beer - 3 min drive
  • Starbucks - 4 min walk

About this property

Hilton Astana

Family-friendly 5-star hotel with outdoor pool
Hilton Astana offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business center and 9 meeting rooms. Event space at this hotel measures 7535 square feet (700 square meters) and includes conference space. A children's pool, a spa tub, and a fitness center are also featured at the luxury Hilton Astana. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Astana hotel.

  • 253 guestrooms or units
  • 2 bars or lounges
  • Meeting rooms
  • 7535 sq ft of conference space
  • 700 sq m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Dining venue
Hilton Astana offers 253 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. 40-inch Smart televisions come with premium digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Eforea spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Russian, Turkish

Property amenities

Family friendly

  • Children's pool
  • Free crib
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: KZT 10,000 to 10,000 per person
  • 2 bars/lounges
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch Smart TV with premium digital channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • 2 bathrooms
  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Wednesday, Thursday, and Friday:
  • Spa tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 5000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately KZT 10000–10000 per person
  • Airport shuttle fee: KZT 11000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: KZT 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel Nur-Sultan
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel
Hilton Astana Astana
Hilton Astana Hotel Astana

Frequently asked questions

How close is Hilton Astana to the airport?

Hilton Astana is 6.3 mi (15-min drive) away from the Astana (NQZ-Nursultan Nazarbayev Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Astana?

As of May 27, 2024, prices found for a 1-night stay for 2 adults at Hilton Astana on Jun 14, 2024 start from $144.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Astana have an airport shuttle?

Hilton Astana offers an airport shuttle 24 hours a day, for a charge of KZT 11000 per vehicle, one-way.

Does Hilton Astana offer free breakfast?

Free breakfast isn’t provided at Hilton Astana, but continental breakfast is offered for a fee of between KZT 10000 and 10000 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Hilton Astana?

No, there is no casino at this hotel.

What time is check-in at Hilton Astana?

Check-in start time: 2 PM; Check-in end time: 5:30 AM.

Is there free parking at Hilton Astana?

This hotel offers free self parking.

Does Hilton Astana have a pool?

Hilton Astana features an indoor pool, an outdoor pool, and a children's pool.

Does Hilton Astana have a restaurant?

Yes, there is a restaurant on site.

Does Hilton Astana have a spa?

Pamper yourself with a day at eforea spa, where you can enjoy massages, body wraps, and body treatments.

How close is Hilton Astana to downtown Astana?

Hilton Astana is 5.5 mi away from Astana.

Hilton Astana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 56 out of 79 reviews" "
Rating 8 - Good. 12 out of 79 reviews" "
Rating 6 - Okay. 4 out of 79 reviews" "
Rating 4 - Poor. 6 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool sauna; breakfast is also good; staff is great
Stayed 1 night in Dec 2023

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023

10/10 Excellent

yevgeniya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always choose this hotel ! The best option you can have ,everything is close ,shopping ,dining etc.We enjoyed weekend with my family .Spa is just perfect ,staff is amazing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga, Toronto

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pkace to stay. Staff speaks good English
Stayed 2 nights in Sep 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Valentina

Traveled with family and small children
Overview We have a good time. However, it is not five stars hotel. UnfoUnfortunately, we were disappointed by the pool and SPA services. The steam room does not have steam at all. The pool has so much chlorine, and the towel is limited. One remarkable thing is breakfast. Don`t pay extra money for Longe Club. It is not worth it at all.
Stayed 5 nights in Jun 2023

2/10 Terrible

ersen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too many unfortunate incidents happened, Staff managed to add more to our already ruined staying in Hilton Astana , But as i stay more i learned that i should blame the staff The Hotel Manger lady needs to learn her self first how to do her job then try to train staff ! Our last day we are checking out when we look at the bill we were charged for mini bar that we never used anything from it we were charged for interest that supposed to be Free Still didn’t receive any refund for these charges! Lost all my trust to the Hotel ! All this things happened to us can’t be coincidence! They managed to ruin everyday of our stay and the Manager lady offered us Free taxi to Airport about 15min drive . I wish she didn’t even offer that made us even more upset! I spend fairly good enough money for my stay food drinks massage i would not mind to spending more but not worth to spend there , The manager lost us forever we would be keep coming back to the Hotel unfortunately we won’t! Everyday something is happening to us not supposed to happen She didn’t even bother to come to apologize her self instead offered taxi ride thank you great way of running business.Congratulations you lost potential future regular customers i would do my company meetings there too but now i ll take my business somewhere else. Thank you again you could not ruin more that some guests stay!
Stayed 3 nights in Jun 2023

6/10 Okay

Ronald, Chapel Hill

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
This hotel is reasonably new with clean spacious rooms but, judging from our experience, must still be in the "break-in" stage. Many problems, some dealing with safety. 1. The area around the pool is very slippery and dangerous for falls. I was walking slowly and cautiously, but still almost fell. My 4-year-old fell and hurt his knee. 2. Same issue with the shower. The floor tiles were same as the wall tiles, instead of non-slip. 3. The "do not disturb" lights are totally ignored by the staff. 4. The air conditioning is totally under-powered. In the morning with the sun hitting the windows in the summer, the room temperature rises to 28, with the thermostat set at 22. Keeping the drapes drawn helps, keeps it at 27. 5. Twice I needed my room key replaced, and the staff at the front desk never asked for any identification. This is a serious security issue. I asked the second time if my photo was on the staff member's computer screen, but was told "no" so the issue is real. 6. The sink in one bathroom had a defective stopper, which when closed would not open, unless pried up with a knife. The same sink had a slow dripping leak under the sink, but these were fixed within 24 hours. 7. The lower-level staff, delivering items to the room (other than room service) do not have a command of English. Typical example, one young man knocked on the door to deliver two ball-point pens to the room. We had not ordered them, so I tried to hand them back while saying we ...sorry, out of space

10/10 Excellent

Hong

Stayed 4 nights in Apr 2023