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4.1 out of 5

"I have stayed here many times and have kept coming back because of the social hour from 5-7 and the fantastic breakfasts. But this trip was not up to ... " More

By a verified traveler on Sun 17 Apr 2022

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Hotel Description

3.5-star hotel near Holland Performing Arts Center

Downtown Omaha stay

Within a 15-minute walk of this Downtown Omaha hotel, you'll find Holland Performing Arts Center and Orpheum Theater. Omaha Children's Museum and Charles Schwab Field Omaha are also within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the gym and free continental breakfast each morning. Valet parking, a 24-hour business center, and a coffee shop are also offered.

Suite, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$127* Per night/room Dec 18 - Dec 19

Premium Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Omaha Downtown Old Market ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Omaha Downtown Old Market

Everyone (10) Couples (3) Family (4)
5 out of 5

Posted by on Aug 28, 2022

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3 out of 5
I have stayed here many times and have kept coming back because of the social hour from 5-7 and the fantastic breakfasts. But this trip was not up to par. Our rooms were not ready at check in time. 2 were available after 45 minutes and the 3rd wasn’t ready for 2 more hours. The time for free food and drinks was not 5-7 as advertised. It was 5:30 to 7. The breakfast was a huge disappointment. There was no made to order breakfast. No omelets! The scrambled eggs were pre-fab. The pastries frozen. My memories of glorious breakfasts were shattered. My bill for 3 rooms was about $700. I expect much more when I pay that much.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 18, 2022 by GM

Dear Jill, I’m sorry that you did not find us to be a good value and that our guest offerings were not to your liking during your most recent stay with us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and for your continued patronage. We hope to WOW you on a return trip. Sincerely, Melanie Maes General Manager

5 out of 5
Very clean and friendly staff. I have no complaints.

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 25, 2021 by GM

Dear Quinn, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review and we look forward to seeing you again on a return visit. Best, Melanie Maes General Manager

5 out of 5
M

Posted by on Aug 3, 2021

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Comment from Hotel Management

Sep 17, 2021 by GM

Dear Sarah, We love hearing that your stay was enjoyable. Thank you for choosing us and please visit again. Best, Melanie Maes General Manager

5 out of 5

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 26, 2021 by Rob N

Thank you for taking a moment to share your experience. We are glad you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Best regards,

4 out of 5

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 22, 2021 by Rob N

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best regards,

5 out of 5
The location was close to the event we were attending. Really liked the morning brunch.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 5, 2021 by GM

Dear Anonymous, Thank you for taking the time to share your feedback. I’m pleased to hear our morning brunch and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Melanie Maes General Manager

4 out of 5

Posted by on May 22, 2021

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Comment from Hotel Management

Jun 2, 2021 by Rob N

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best regards,

1 out of 5
The waiting line for breakfast was over 40 min and the food horrible. What a disappointment!! Also, no social distancing measures are enforced. The added chargesare basically gouging, numerous and expensive. This property will NOT ser me again!

Posted by , from Omaha on Oct 5, 2020

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Comment from Hotel Management

Oct 8, 2020 by Rob N.

Please accept our apologies for your experience at our property. We hope you will consider staying with us again. Best regards.

5 out of 5
Great hotel in a great location. I'd stay here again in a heartbeat.

Posted by , from Omaha on Oct 4, 2020

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Comment from Hotel Management

Oct 8, 2020 by Rob N.

Thank you so much for your kind words. We are glad you enjoyed your stay. We hope to see you back soon!

About the Embassy Suites Omaha - Downtown/Old Market

Location 555 S 10th St, Omaha, NE 68102

Property Features

Embassy Suites by Hilton Omaha Downtown Old Market offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. Embassy Suites by Hilton Omaha Downtown Old Market also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3.5-star Omaha hotel is smoke free.

  • 1 building
  • 249 guestrooms or units
  • 7 levels
  • 10000 sq m of conference space
  • Built in 1997
  • Continental breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Omaha Station (0.9 km / 0.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Omaha Downtown Old Market offers 249 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. This Omaha hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

  • In-room kitchenette
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Falling Water Grille - This restaurant specializes in American cuisine and serves lunch and dinner.

Water's Edge Bar - Onsite bar. Open daily.

Starbucks - Onsite coffee shop. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 10.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.00 per 24-hour period (rates may vary)
  • Self parking fee: USD 21.00 per day
  • Valet parking fee: USD 27.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Market Hotel Omaha Downtown/Old
  • Embassy Suites Omaha Downtown/Old Market
  • Embassy Suites Omaha Downtown/Old Market Hotel
  • Embassy Suites Downtown/Old Market Hotel
  • Embassy Suites Omaha Downtown/Old Market Hotel
  • Hotel Embassy Suites Omaha - Downtown/Old Market Omaha
  • Omaha Embassy Suites Omaha - Downtown/Old Market Hotel
  • Hotel Embassy Suites Omaha - Downtown/Old Market
  • Embassy Suites Omaha - Downtown/Old Market Omaha
  • Embassy Suites Downtown/Old Hotel
  • Embassy Suites Omaha Downtown/Old Market
  • Embassy Suites Downtown/Old
  • Embassy Suites Downtown Old
  • Embassy Suites Omaha Downtown/Old Market
  • Embassy Suites by Hilton Omaha Downtown Old Market Hotel
  • Embassy Suites by Hilton Omaha Downtown Old Market Omaha
  • Embassy Suites by Hilton Omaha Downtown Old Market Hotel Omaha

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.