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4.5 out of 5

"I cannot remember the receptionists name, but she had this amazing octopus sweater on. And pronounced my name correctly!! Anyway, she is super friendl ... " More

By a verified traveler on Thu 08 Feb 2024

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Hotel Description

3-star hotel near Henry Doorly Zoo

City center stay

Your stay at this Downtown Omaha hotel places you within 3 miles (5 km) of CHI Health Center Omaha and Henry Doorly Zoo. Bemis Center for Contemporary Arts and Gene Leahy Mall are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and free buffet breakfast.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$102* Per night/room Mar 31 - Apr 1

Room, 1 King Bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds (Specialty)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Hyatt Place Omaha Downtown Old Market ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Omaha Downtown Old Market

Everyone (10) Couples (9) Family (5)
5 out of 5
I cannot remember the receptionists name, but she had this amazing octopus sweater on. And pronounced my name correctly!! Anyway, she is super friendly, very helpful. Loved it!

Posted by on Feb 8, 2024

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Comment from Hotel Management

Feb 9, 2024 by Customer Service

Rhiannon, thank you for highlighting how our team member in the distinctive sweater made your experience at Hyatt Place Omaha Downtown Old Market memorable. We will definitely share your kind words with her. We're glad she was able to provide helpful service and that you enjoyed your visit. We look forward to welcoming you back to experience more of our friendly assistance.

5 out of 5
The area is awesome and plenty to go do!

Posted by on Aug 6, 2023

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Comment from Hotel Management

Aug 6, 2023 by Customer Service

Thanks for the perfect rating, Jessica!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Omaha Downtown Old Market, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Best Regards,Gabbie Hervey - AGM

2 out of 5
Booked a King room for 2 nights when we arrived she said we booked 2 queens. The "restaurant" was closed, their fryer was broke. The "bar" was out of Bud Light. We asked if we could get our money back we were moving to the Hilton Garden Inn where there was a functioning restaurant and bar. They said they could not do a thing for us. We ate $200 for the 2nd night and stayed at the HGI down the road.

Posted by on Jun 11, 2023

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Comment from Hotel Management

Jun 13, 2023 by Customer Service

Anthony,We are genuinely disheartened to learn about your experience during your stay. It is disappointing to hear there were issues regarding the room type you booked, as we strive to ensure all our guests' preferences and reservations are accurately reflected and accommodated.We apologize for the inconvenience caused by the temporary closure of our restaurant and the unavailability of certain beverages at our bar. Your dissatisfaction is understandable, and we assure you that this is not the standard of service and convenience we usually provide to our guests.Regarding the refund request, we regret that we were unable to assist you in that matter. Our refund policies can sometimes be limiting, and we apologize for any inconvenience this might have caused you. Please know that we value your feedback, and it helps us recognize areas where improvements are needed to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets and exceeds your expectations, showcasing the true quality of service and hospitality that we are known for. On your next visit to Omaha, we would be grateful for the chance to demonstrate the improvements made based on your feedback, and ensure you have a more enjoyable stay.

5 out of 5

Posted by on Jun 9, 2023

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Comment from Hotel Management

Jun 29, 2023 by Customer Service

Thanks, Karlie! It's outstanding your time at Hyatt Place Omaha Downtown Old Market was fantastic. We can't wait until your next visit!Best Regards,Gabbie Hervey - AGM

5 out of 5
This was our second or third visit to this hotel. We wouldn't stay anywhere else when we come to Omaha. Staff are always helpful and friendly, there's plenty to do and it's all within walking distance.

Posted by , from Basehor on Jun 9, 2023

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Comment from Hotel Management

Jun 10, 2023 by Customer Service

Thanks for the splendid review, James, and for your continued patronage!It's fantastic you had such an excellent experience at Hyatt Place Omaha Downtown Old Market and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.Best Regards,Gabbie Hervey - AGM

5 out of 5

Posted by on Apr 4, 2023

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Comment from Hotel Management

Apr 25, 2023 by Customer Service

Thank you for taking the time to leave this wonderful rating, Mark! We hope to see you again soon at Hyatt Place Omaha Downtown Old Market so we can share yet another amazing experience!

5 out of 5

Posted by on Mar 5, 2023

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Comment from Hotel Management

Mar 26, 2023 by Customer Service

Thanks for the fantastic rating, Ryan!It's outstanding we could exceed your expectations during your stay at Hyatt Place Omaha Downtown Old Market. We're all looking forward to your next stay with us.Best Regards,Gabbie Hervey - AGM

5 out of 5

Posted by on Mar 5, 2023

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Comment from Hotel Management

Mar 25, 2023 by Customer Service

Thank you for sharing, James!At Hyatt Place Omaha Downtown Old Market, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.Best Regards,Gabbie Hervey - AGM

3 out of 5
our shower temperature control knob would not stay in the proper place and would fall into the hottest setting. we also where woke up by an alarm for freezing pipes. besides that it is a nice place downtown.

Posted by on Jan 22, 2023

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Comment from Hotel Management

Jan 22, 2023 by Customer Service

We appreciate the feedback, Cody.We're happy you had a pleasant stay with us despite our accommodations not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward.We do hope to host you again soon for a more positive experience.Best Regards,Gabbie Hervey - AGM

5 out of 5
This is our go-to hotel in Old Market

Posted by , from Stillwater on Jan 9, 2023

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Comment from Hotel Management

Jan 10, 2023 by Customer Service

Thank you for the amazing rating, Mark, and for your continued patronage!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Omaha Downtown Old Market soon!Thanks again for leaving your feedback!

About the Hyatt Place Omaha Downtown Old Market

Location 540 S 12th St, Omaha, NE 68102

Property Features

Hyatt Place Omaha Downtown Old Market offers its guests an indoor pool and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business center and 3 meeting rooms. Event space at this hotel measures 1662 square feet (154 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and concierge services are also featured at the business-friendly Hyatt Place Omaha Downtown Old Market. Parking is available for a fee. This 3-star Omaha hotel is smoke free.

  • 159 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 1662 sq ft of conference space
  • 154 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: Omaha Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Omaha Downtown Old Market offers 159 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM.

Gallery Kitchen - This café serves lunch and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Car recommended
  • Staffed front desk
  • No rollaway/extra beds available
  • Smoke detector

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Old Market
  • Hyatt Place Old Market Hotel
  • Hyatt Place Old Market Hotel Omaha Downtown
  • Hyatt Place Omaha Downtown
  • Hyatt Place Omaha Downtown Old Market
  • Omaha Downtown Old Market
  • Hyatt Place Omaha Downtown Old Market Hotel
  • Hyatt Omaha Old ket Hotel
  • Hyatt Omaha Old Market Omaha
  • Hyatt Place Omaha Downtown Old Market Hotel
  • Hyatt Place Omaha Downtown Old Market Omaha
  • Hyatt Place Omaha Downtown Old Market Hotel Omaha

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.