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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5-star property
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 1-855-201-7819
4.4 out of 5
Excellent!
See all 27 travelocity Reviews

"This is one of the best hotel anyone could stay! I don’t usually write reviews but this hotel deserves it. Everything you can imagine is good! Good se ... " More

By a verified traveler on Fri 18 Aug 2023

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Hotel Description

5-star beachfront property near Mahi Golf Course

On the beach

You'll find Cenote Santa Cruz and Xcaret Eco Theme Park within 2 miles (3 km) of this property. Also, Xplor Theme Park is within 2 miles (3 km) and Mahi Golf Course is within 6 miles (10 km).

All-inclusive

A full-service spa, 11 restaurants, and 10 outdoor pools are all featured at this luxury property. There's fun for all ages with a children's pool and a waterslide, and complimentary bicycles are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.

Suite Garden

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$706* Per night/room Oct 4 - Oct 5

Suite River Spa Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Spa Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite Ocean Front Family

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Xcaret Mexico - All Parks / All Fun Inclusive ratings based on 27 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Everyone (15) Couples (4) Family (6)
4 out of 5

Posted by on Aug 29, 2023

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Comment from Hotel Management

Sep 19, 2023 by Guest Service Hotel Xcaret Mexico

Thank you for vacationing with us and making us part of an unforgettable experience! We hope to see you back soon!

5 out of 5
This is one of the best hotel anyone could stay! I don’t usually write reviews but this hotel deserves it. Everything you can imagine is good! Good service, good food, super clean. Free access to parks. Love it! I will be back!

Posted by on Aug 18, 2023

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Comment from Hotel Management

Aug 19, 2023 by Guest Service Hotel Xcaret Mexico

We sincerely appreciate the time you took to share your comments and let us know how marvelous was staying with us! We await already to welcome you back in the near future!

5 out of 5

Posted by on Apr 17, 2023

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Comment from Hotel Management

May 11, 2023 by Guest Service Hotel Xcaret Mexico

Thank you for giving us the opportunity to host you! It will be wonderful to see you back!

5 out of 5
We always have great service when we come to this hotel. This trip Gerardo and Evelio really took care of us when we went to the main pool. The rest of the staff was also excellent anywhere we went. We always feel so welcome. We feel like we are home here.

Posted by on Feb 9, 2023

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Comment from Hotel Management

Feb 12, 2023 by Guest Service Hotel Xcaret Mexico

We gladly receive your kind comments and will share them with our staff to motivate them to keep up the good work! We hope to see you back soon to your home away from home!

5 out of 5
This is a little paradise on earth !

Posted by on Dec 17, 2022

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Comment from Hotel Management

Dec 26, 2022 by Guest Service Hotel Xcaret Mexico

Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable.

5 out of 5

Posted by on Dec 9, 2022

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5 out of 5

Posted by on Nov 26, 2022

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5 out of 5

Posted by on Sep 8, 2022

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1 out of 5
The property is very good but services has spaces for improvement

Posted by on Aug 24, 2022

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Comment from Hotel Management

Aug 24, 2022 by Omar Hernandez Guest Service Manager

Thank you for letting us know, we will do our best to improve, and you could see our results!!!

5 out of 5
The resort was truly 5 star. The food was amazing. The hotel is beautiful and the service was excellent. Last the service and friendliness was amazing!!!

Posted by on Aug 15, 2022

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Comment from Hotel Management

Aug 21, 2022 by Omar Hernandez Guest Service Manager

Thank you for rating us and share those beautiful comments about our most value, our personnel.

About the Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Location Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Kids club

Entertainment

  • Onsite entertainment and activities

Not included

  • Gratuities

  • Kayaking included
  • All available beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Kids club included
  • Gratuities not included
  • All meals included
  • Snorkeling included

Property Features

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily. A business center and meeting rooms are available. A children's pool, a 24-hour fitness center, and a sauna are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 900 guestrooms or units
  • 6 levels
  • 6 buildings
  • 11 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 14 bars or lounges
  • Meeting rooms
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Supervised childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 10
  • Children's pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to noon.

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Surfing/bodyboarding nearby
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.