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4.7 out of 5

"Whereas our overall stay was fine, we were given one dirty towel to dry off with when I booked the hotel under two guests. Also, I felt the room to be ... " More

By a verified traveler on Tue 06 Jul 2021

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Hotel Description

4.5-star luxury hotel near San Francisco Museum of Modern Art

City center retreat

With a stay at this Downtown San Francisco hotel, you'll be steps from San Francisco Museum of Modern Art and Moscone Convention Center. Also, Yerba Buena Gardens is within half a mile (1 km) and Golden Gate Park is within 6 miles (10 km).

Renovated in 2019

This hotel features 2 bars/lounges and a 24-hour gym. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and valet parking. A restaurant, a 24-hour front desk, and a fireplace in the lobby are also provided.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and Egyptian cotton sheets, the 411 guestrooms offer thoughtful touches like pillow menus and bathrobes. Flat-screen TVs come with cable channels, and other amenities include WiFi and MP3 docks.

Wonderful Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$167* Per night/room Nov 19 - Nov 20

Wonderful Room, Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Spectacular Room, City Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fabulous Room, City Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Spectacular Room, City Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Fabulous Room, City Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

W San Francisco ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for W San Francisco

Everyone (6) Couples (1) Family (1)
3 out of 5
Whereas our overall stay was fine, we were given one dirty towel to dry off with when I booked the hotel under two guests. Also, I felt the room to be not be as cleanly as I hoped. There was hair in the shower so I wonder how thoroughly the room was cleaned before our stay. Also, there were pen marks and other stains on the bed which makes me wonder just how clean the sheets were. Lastly, I paid extra for a corner city view and half of the view was of a wall. All in all it was a very cool room, but lacked cleanliness and amenities promised. The phone did not work so we could not ring down to the valet. Decent stay but would not stay again.

Posted by on Jul 6, 2021

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5 out of 5
I love the W. Room's are cool and coffee great Parking was $89 so i parked at metron for $40 instead, however had i paid in advance it would have been $50.. so I say pay in advance..

Posted by on Apr 12, 2021

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Comment from Hotel Management

Jun 10, 2021 by WSF

Hello there, On behalf of the Talent at W San Francisco, thank you for staying with us. We hope your stay was nothing short of wonderful and that your ensuing travels have gone well. We hope to have you back here at W San Francisco again soon! Please feel free to reach out to me directly next time you decide to stay with us in case there is anything I can do to make your experience more comfortable. Again, thank you so much for being one of our valued guests, we truly appreciate your loyalty. I wish you a fabulous day!

5 out of 5
Everyone very cordial . Very pleasant one night stay .

Posted by on Oct 8, 2019

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5 out of 5

Posted by on Sep 23, 2019

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4 out of 5
I liked the location of the hotel and the environment. I wished that when booking the hotel I would’ve been notified that there was an event that would make it traffic in the city

Posted by on May 19, 2019

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5 out of 5
It was outstanding! Great amenities and the room has all the comforts of home.

Posted by on Mar 18, 2019

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5 out of 5

Very convenient to ballpark and SFMOMA

Great location and beautiful, groovy hotel. Our group included 2 teenagers and they really enjoyed it. The room was comfortable and roomy. Staff was very accommodating. Everything was sparkling clean. SFMOMA and really good restaurants right outside the door. Train station is close.

Posted by , from Kansas on Aug 9, 2018

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5 out of 5

Great hotel, centrally located

I've always liked the w, very comfortable, nice staff

Posted by on Dec 31, 2015

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5 out of 5

Unique, In a great part of the city

Pros: The staff, The cleanliness of the room, and the location
Cons: Of course I would like for the price to be lowered, but then would you get that kind of quality
Location: Location is centralized easy access to several stores and restaurants like Starbucks, CVS, Walgreens, Retail shopping
Everyone at the hotel was very friendly from the moment I got out of the car. The views from my room were beautiful. The hotel is close to several restaurants, and coffee shops and retail stores. I was able to catch the trolley that was only a few block away. My daughter was getting engaged, and she did not know I was in town they helped my future son in law with several things that helped make her experience much better. I would definitely stay there the next time I visit.

Posted by , from Houston on Oct 23, 2015

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Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. The luxury W San Francisco also features a 24-hour fitness center, coffee/tea in a common area, and concierge services. Parking is available for a fee. A complete renovation of W San Francisco was completed in September 2019. This Art Deco San Francisco hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 31 levels
  • 2 bars or lounges
  • Built in 1999
  • Dining venue
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: San Francisco Station (1.9 km / 1.2 mi)
  • Metro station: Market St & Kearny St Stop (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

W San Francisco offers 411 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Living Room Bar - This bar serves light fare only. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Noise-free rooms not guaranteed
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 69.00 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet, per night
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • San Francisco W Hotel
  • W Hotel San Francisco
  • W San Francisco
  • w Hotels San Francisco
  • w San Francisco Hotel San Francisco
  • W San Francisco Hotel
  • Hotel W San Francisco
  • W San Francisco Hotel
  • W San Francisco San Francisco
  • W San Francisco Hotel San Francisco

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.