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4.1 out of 5

"Urban Tavern was not good at all....my wife order was awful as well as mine. I had ordered short ribs and the wofe order the Bimbimbap. Both orders we ... " More

By a verified traveler on Sun 16 Feb 2020

Hotel Description

4-star hotel near Westfield San Francisco Centre

Heart of San Francisco

With a stay at this Downtown San Francisco hotel, you'll be within half a mile (1 km) of Westfield San Francisco Centre and 2 miles (3 km) of Ferry Building. Lombard Street and Painted Ladies are also within 2 miles (3 km).

Dining options, 3 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour health club. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and limo/town car service are also offered.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 1921 guestrooms also offer WiFi and flat-screen TVs with satellite channels. Other amenities include wired Internet, hair dryers, and laptop-compatible safes.

Skyline View - 2 Double Beds - Floors 20-44

Bed Count 2 Full Beds Maximum Occupancy 4 Max

1 Bed Mobility/Hearing Access Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, City View (Floors 20-44)

Bed Count 1 King Bed Maximum Occupancy 3 Max

View 2 Beds Mobility/Hearing Access Tub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Skyline View - Junior Suite 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe 2 Bed Mobility/Hearing Access Roll-in Shower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton San Francisco Union Square ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton San Francisco Union Square

Everyone (7) Couples (1) Family (12)
3 out of 5
Urban Tavern was not good at all....my wife order was awful as well as mine. I had ordered short ribs and the wofe order the Bimbimbap. Both orders were horrible...

Posted by , from San Francisco, Ca on Feb 16, 2020

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Comment from Hotel Management

Feb 16, 2020 by Evan S.

We’re very sorry for your disappointment, and would love the opportunity to Make it Right. Please reach out to the hotel directly or though the Message Center with any additional information and one of our leaders will be in touch.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Evan S.

We’re pleased to hear that you had such a positive experience staying with us! We look forward to welcoming you back as our guest soon.

5 out of 5
Great location clean rooms and helpful staff. Concierge recommended excellent restaurant for dinner

Posted by on Feb 9, 2020

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Comment from Hotel Management

Feb 10, 2020 by Evan S.

We’re pleased to hear that you had such a positive experience staying with us! We look forward to welcoming you back as our guest soon.

5 out of 5
The hotel’s location is perfect. It’s within walking distance to all the points of interest the city offers. The staff were very friendly and very helpful. We would definitely stay here again.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 29, 2019 by Evan S.

We’re thrilled that you had an amazing stay and thank you for the 5/5 rating! We look forward to welcoming you back in the future.

4 out of 5
Nice Location in the middle of great restaurants and attractions..

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 29, 2019 by Evan S.

We’re so glad that you enjoyed staying with us. We hope to see you again soon!

4 out of 5
Loved the central location. We got a deluxe queen room, which was very nicely sized for 4 of us. Especially for rooms in the city. I still am not sure if the beds were full sized queens or somewhere between a queen and a full. WIsh the pool was in service, but they did reciprocate with a nearby hotel if we wished to walk. Overall a very nice stay.

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by Evan S.

We’re pleased to hear that you had a positive experience staying with us! We look forward to welcoming you back as our guest soon.

4 out of 5
Can’t adjust room temperature because it’s buildingwide

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by Evan S.

Thank you for your feedback. We are sorry for any inconvenience that you encountered during your stay. We hope to welcome you back in the future for an even better stay.

4 out of 5
I really appreciated how close this was to the cable cars and sights.

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 8, 2019 by Evan S.

We’re happy that you enjoyed your stay, and are happy that you got a change to experience our city's world famous cable cars! We look forward to your next visit!

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by Evan S.

We’re thrilled that you had an amazing stay and thank you for the 5 out of 5 rating! We look forward to welcoming you back in the future.

3 out of 5
The cafe in the lobby was nice and convenient. The towels in the hotel were hard, stained and one towel had hair in it which is disgusting. The room smelled musty.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 5, 2019 by Katie

Thank you for sharing your experience with us: this is certainly not the experience we want our guests to have, and we truly apologize for the issues with the towels. If we haven't had a chance to Make It Right for you, please don't hesitate to reach out the property directly to speak to a member of our management team.

About the Hilton San Francisco Union Square

Location 333 O'Farrell St., San Francisco, CA 94102

Renovations + Closures

This property is closed from April 14 2020 to September 30 2020 (dates subject to change).

Property Features

Hilton San Francisco Union Square offers its guests an outdoor pool and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 160000 square feet (14864 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton San Francisco Union Square. You'll have access to the health club at a partner property. For a fee, parking is available. This 4-star San Francisco hotel is smoke free.

  • 1921 guestrooms or units
  • 46 levels
  • 3 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 160000 sq ft of conference space
  • 14864 sq m of conference space
  • Built in 1964
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (22.5 km / 14 mi)
  • Train station: San Francisco Station (1.9 km / 1.2 mi)
  • Metro station: Powell St & O'Farrell St Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton San Francisco Union Square offers 1921 accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 37-inch flat-screen televisions come with premium satellite channels. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Urban Tavern - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Herb N Kitchen - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Cityscape Bar and Lounge - This rooftop bar serves light fare only. Open daily.

Lobby Bar - Onsite lobby lounge. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer

Contactless check-out is available

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers WiFi in the lobby area only.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 48.66 for adults and USD 18.72 for children (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Self parking fee: USD 66.12 per night
  • Valet parking fee: USD 79.80 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel San Francisco Union Square
  • Hilton San Francisco Union Square
  • San Francisco Union Square Hilton
  • Hilton Hotel San Francisco
  • Hilton San Francisco Union Square Hotel San Francisco
  • San Francisco Hilton
  • Hilton San Francisco Union Square Hotel
  • Hilton Francisco Union Square
  • Hilton San Francisco Union Square Hotel
  • Hilton San Francisco Union Square San Francisco
  • Hilton San Francisco Union Square Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.