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Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 star property
Historic hotel near Moscone Convention Center

Choose dates to view prices

Photo gallery for Palace Hotel, a Luxury Collection Hotel, San Francisco

2 bars/lounges, cocktail bar
2 restaurants, breakfast, lunch, dinner served; Californian cuisine
Meeting facility
Indoor pool
Suite, 1 Bedroom, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Free WiFi
  • Pet friendly

Explore the area

Map
2 New Montgomery St, San Francisco, CA, 94105
  • Union Square
    ‪5 min walk‬
  • Moscone Convention Center
    ‪8 min walk‬
  • Oracle Park
    ‪19 min walk‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Hearing Accessible)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Suite, 1 Bedroom, Non Smoking

  • 630 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Studio Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Junior Studio Suite, 1 Bedroom, Non Smoking

  • 405 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Grand Room, 1 King Bed, Non Smoking

  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Suite, 1 Bedroom, Non Smoking

  • 465 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | Living room | 48-inch flat-screen TV with satellite channels, TV

Presidential Suite, 1 Bedroom, Non Smoking

  • 2000 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • 900 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 405 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

San Francisco

Heart of San Francisco.Within a 10-minute walk of this Downtown San Francisco hotel, you'll find San Francisco Museum of Modern Art and Union Square. Oracle Park and San Francisco Bay are also within 2 miles (3 km).

What's nearby

  • Palace Hotel - 2 min walk - 0.1 miles
  • San Francisco Museum of Modern Art - 5 min walk - 0.3 miles
  • Union Square - 5 min walk - 0.3 miles
  • Moscone Convention Center - 8 min walk - 0.5 miles
  • Oracle Park - 19 min walk - 1.0 mile

Getting around

  • Market St & New Montgomery St Stop - 1 min walk
  • San Francisco Station - 2 min drive
  • San Francisco Intl. Airport (SFO) - 28 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Ghirardelli Ice Cream & Chocolate Shop - ‬1 min walk
  • ‪Asha Tea House - ‬3 min walk
  • ‪Uno Dos Tacos - ‬1 min walk
  • ‪Garden Court - ‬1 min walk

About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

Historic hotel near Moscone Convention Center
Palace Hotel, a Luxury Collection Hotel, San Francisco offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 53000 square feet (4924 square meters) and includes a conference center. The business-friendly Palace Hotel, a Luxury Collection Hotel, San Francisco also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee.

This San Francisco hotel is smoke free.

  • 1 building
  • 556 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 53000 sq ft of conference space
  • 4924 sq m of conference space
  • Built in 1875
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 72 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 49 for adults and USD 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (36 inches high)
  • Handrails in stairways (36 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 49 for adults and USD 25 for children
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Frequently asked questions

How close is Palace Hotel, a Luxury Collection Hotel, San Francisco to the airport?

Palace Hotel, a Luxury Collection Hotel, San Francisco is 18.5 mi (25-min drive) away from the Oakland Intl. Airport (OAK) airport, the closest popular airport to the property.

How much does it cost to stay at Palace Hotel, a Luxury Collection Hotel, San Francisco?

As of May 23, 2025, prices found for a 1-night stay for 2 adults at Palace Hotel, a Luxury Collection Hotel, San Francisco on Jun 13, 2025 start from $254.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have an airport shuttle?

Airport shuttle services are not available at Palace Hotel, a Luxury Collection Hotel, San Francisco.

How close is Palace Hotel, a Luxury Collection Hotel, San Francisco to the beach?

This hotel is 6.6 mi (38-min drive) from Ocean Beach and 6.2 mi (12-min drive) from Baker Beach. Don't forget your sunscreen!

Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer free breakfast?

Free breakfast isn’t provided at Palace Hotel, a Luxury Collection Hotel, San Francisco, but buffet breakfast is offered for a fee of USD 49 for adults and USD 25 for children. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a casino at Palace Hotel, a Luxury Collection Hotel, San Francisco?

No, there is no casino at this hotel, but San Pablo Lytton Casino (21-min drive) is nearby.

What time is check-in at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Free parking is not available at this hotel. Valet parking is available for USD 72 per day.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have a pool?

Palace Hotel, a Luxury Collection Hotel, San Francisco features an indoor pool.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have a restaurant?

There are 2 onsite restaurants, offering options like Californian cuisine and light fare.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have a spa?

There are no spa services available at this hotel.

How close is Palace Hotel, a Luxury Collection Hotel, San Francisco to downtown San Francisco?

Palace Hotel, a Luxury Collection Hotel, San Francisco is 1.3 mi away from San Francisco.

Palace Hotel, a Luxury Collection Hotel, San Francisco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 723 out of 1002 reviews
Rating 8 - Good. 150 out of 1002 reviews
Rating 6 - Okay. 62 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 33 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Celia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and comfortable stay

Impressed by the historic hotel with the beautiful garden court. Friendly and efficient staff; I especially enjoyed the warm welcome from Marlon at the door. Comfortable room and bedding; didn't feel cramped for a San Francisco hotel. Would definitely stay here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Belinda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was just exquisite. So beautiful! The staff was so wonderful and kind-from the concierge to the wait staff to housekeeping. The food in the restaurant and bar were delicious. Just a great experience, all the way around.
Stayed 6 nights in Feb 2025

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay. The whole property's aesthetic was very grand, clean, and the staff were inviting as well. We plan on coming back. Thank you for the nice experience!
Stayed 1 night in Feb 2025

10/10 Excellent

Bernard

Stayed 1 night in Feb 2025

10/10 Excellent

israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jungwha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Shannon L, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! Very kind staff!
Stayed 1 night in Feb 2025

8/10 Good

Michael, Dunwoody

Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the people were extremely friendly and polite and I received great service. However, one of the primary reasons my wife and I chose the palace hotel was the beautiful pool and spa area with the vaulted glass ceilings. This area was closed for our entire stay, which was very disappointing and put a major damper on the experience. I don’t know if it was possible but would have been nice to know that would be true ahead of our stay
Stayed 1 night in Jan 2025

10/10 Excellent

Liberty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its my first time to visit sfo and staying @ the Palace for New Years made the experience absolutely magical. Felt like “royal”. The staff were amazing and super friendly esp Jelly. The Garden Court for was my favourite spot in the hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless are getting too aggressive in the area
Stayed 2 nights in Jan 2025

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alfrefo was super great
Stayed 2 nights in Jan 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel Stay Ever

This was our most magical hotel stay in our 10 years of marriage! The hotel set up our room for romance (celebrating 10th anniversary) and included little extras for our year old with extra needs. This stay honestly makes me want to plan more trips out to SF even though we only visit every so often just the be able to stay here again. Every staff we interacted with was so kind and thoughtful, I don’t have a single complaint to highlight across our 3 days there.
A happy anniversary cake from the hotel along with decorative chocolate covered strawberries
So sweet
Chilled cider and card for us from the hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spectacular hotel

One of the most amazing hotel’s we’ve stayed at. Definitely would stay again next time we’re in town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Dec 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

4/10 Poor

Christen

Traveled with family
Liked: Room comfort
Disliked: Staff & service

Not impressed anymore….

We were charged again at the front desk although our rooms were prepaid through Hotel.com. I have been asking for a week now to reverse the charge and it still isn’t done. Hot tub broken AGAIN, I was told it was tested and it was too hot. Ridiculous! Our room was not perfectly clean. Noticed hairs on the sheets, bathroom had rust, water stains on desk, etc.
Stayed 1 night in Jan 2025

10/10 Excellent

REZAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Review of Winter Stay at Palace

Great hotel at a good price. Very conveniently located. Vallet service wasn’t at par with hotel facility and required multiple reminders for car delivery. Other than that, breakfast was good, reminded me of generous Turkish breakfast in Istanbul.
Stayed 2 nights in Dec 2024

2/10 Terrible

cesar

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Check-in may need work

My wife and I had asked for a crib for our 9-month-old at check-in. We asked the 2nd day for a crib… Long story short, we never got what we had asked for.
Stayed 2 nights in Dec 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I had better expectation for 5 start

Stayed 2 nights in Jan 2025