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"We will love to come back " More

By a verified traveler on Sat 04 Sep 2021

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Hotel Description

4-star hotel near Lombard Street

Close to the beach

Your stay at this Downtown San Francisco hotel places you within 2 miles (3 km) of Lombard Street and Pier 39. Also, University of San Francisco is within 3 miles (5 km) and Alcatraz Island is within 6 miles (10 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, as well as the business center and free WiFi in public areas. Self parking, express check-in, and express check-out are also offered.

WiFi, Smart TVs

In addition to Smart TVs with satellite channels, the 401 guestrooms offer WiFi and coffee/tea makers. Other amenities include down comforters, free local calls, and hair dryers. Housekeeping is available on request.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$162* Per night/room Dec 20 - Dec 21

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Bay View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

San Francisco Marriott Union Square ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for San Francisco Marriott Union Square

Everyone (11) Couples (2) Family (5)
2 out of 5
Security and efficiency of the hotel was great, the front desk were pleasent and cusomter service representatives were RUDE! I can udersfand if I had attitude, but I asked nicely. I wanted to under what were the mulitple charges on my card that were not on my hotel bill. Simple. For that rudeness alone, I'll never come back to his hotel nor recommend to anyone.

Posted by , from Rialto on Sep 6, 2021

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Comment from Hotel Management

Sep 6, 2021 by Manager on Duty

Thank you for choosing to stay at the San Francisco Marriott Union Square and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

5 out of 5
We will love to come back

Posted by , from Kilauea on Sep 4, 2021

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3 out of 5

Posted by on Aug 14, 2021

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Comment from Hotel Management

Aug 16, 2021 by Nathan W

Thank you for your feedback. I apologize if your stay was less than ideal. Please reach out to us directly if there is anything else we can do to assist you.

5 out of 5

Posted by on Aug 7, 2021

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4 out of 5

Posted by on Feb 12, 2020

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5 out of 5
I LOVE the staff! Excellent at their jobs, friendly, and the main reason I stay at this hotel.

Posted by on Dec 31, 2019

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1 out of 5
I wasn’t able to take the opportunity to arrive and stay ,due to unexpected circumstances ,my mother I’m supposed to bring her around to San Francisco had a bad accident tripped n broke her hips and had surgery was that the reason we cancelled the trip and we’re not happy the outcome we explained the reason and still they charged us the two rooms charge and I don’t understand why I didn’t get the full amount of reunbursement ,pls help us to solve it and to get back the rest amt of refund,I’m already in debt in my moms medical bills unfortunately...thanks...

Posted by on Jul 19, 2019

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5 out of 5

Posted by on May 31, 2019

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5 out of 5

Posted by on Apr 12, 2019

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5 out of 5
A great location. Clean friendly and helpful staff.

Posted by on Mar 3, 2019

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About the San Francisco Marriott Union Square

Location 480 Sutter Street, San Francisco, CA 94108

Renovations + Closures

The following facilities are closed on Friday and Saturday:

  • Bar/lounge

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3276 square feet (304 square meters) and includes conference space. The business-friendly San Francisco Marriott Union Square also features a fitness center, concierge services, and dry cleaning/laundry services. For a fee, parking is available. This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 401 guestrooms or units
  • 30 levels
  • 3276 sq ft of conference space
  • 304 sq m of conference space
  • Built in 1971
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Concierge
  • Wedding services available
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: San Francisco Station (2.2 km / 1.4 mi)
  • Metro station: Powell St & Sutter St Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

San Francisco Marriott Union Square offers 401 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters. 32-inch Smart televisions come with premium satellite channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This San Francisco hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Smart television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

San Francisco Marriott Union Square has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Rock climbing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Rafting nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

A scheduled power outage will take place on January 8, 2022, from 1 AM to 5 AM.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Secured self parking fee: USD 70.68 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel San Francisco Union Square
  • San Francisco Marriott Union Square
  • Marriott San Francisco
  • San Francisco Marriott Union Square Hotel San Francisco
  • San Francisco Marriott Union Square Hotel
  • San Francisco Marriott Union Square Hotel
  • San Francisco Marriott Union Square San Francisco
  • San Francisco Marriott Union Square Hotel San Francisco

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.