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"Service was horrible. The staff is not attentive and will not ask if you need anything. They seemed to be only taking care of the European guests. ... " More

By a verified traveler on Tue 27 Jun 2017

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Hotel Description

3.5-star beachfront property near Dominicus Beach

On the beach

A stay at this property places you within half a mile (1 km) of Dominicus Beach and 3 miles (5 km) of Bayahibe Beach.

All-inclusive

A full-service spa, 9 restaurants, and 2 outdoor tennis courts are all featured at this smoke-free property. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a waterslide, and families will appreciate the onsite laundry facilities.

Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$209* Per night/room Oct 18 - Oct 19

Superior Ocean Front - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Ocean Front - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Accessible Room Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Couple Retreat - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Plus - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viva Wyndham Dominicus Palace Resort - All Inclusive ratings based on 15 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Viva Wyndham Dominicus Palace Resort - All Inclusive

Everyone (5) Family (1)
2 out of 5
1/5 stars for this hotel. If you plan to stay on the beach the entire day and don’t need food or drinks this is the place for you. Service everywhere was horrible. Long lines at the ONE bar at the pool and beach, pool side food was hit or miss, buffet food was just okay but good luck getting any drinks. My fiancé and I waited for 20 min before we were given forks and knives so we can eat no matter how many times we asked. Our room was more like a motel room. I understand that they are in the process of remodeling but it was just horrible. Our shower had BLACK MOLD and all the drawers and closets looked like they were on their last leg but just repainted to look fresh. If you have any issues in the room that need maint. to fix, be prepared to not leave your room for that whole day as you will be left waiting with no eta. Practice on your Spanish as almost none of the wait staff understood anything else. Travelocity advertised free WiFi in all rooms and some public areas but that really means you will be running around the lobby looking for the best connection. There is no WiFi in any rooms and it is very spotty all over the rest of the resort. Take all the advertisements and pictures posted with a grain of salt as we never saw half the things we read about or that were posted by these travel agencies. There was also no water park or water slides for children as advertised. When false advertisement was brought up to manag. we were told these agencies come up with their own info

Posted by on Feb 25, 2022

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Comment from Hotel Management

Feb 26, 2022 by Customer care

Dear Raquel Thank you for sharing your comments with us on your recent vacation in Bayahibe. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. We apologize for any inconvenience that you might have experienced during your stay. Again thank you for choosing to stay with us. Kind regards, Customer Care Staff Viva Wyndham Dominicus Beach & Palace

2 out of 5
Beach

Posted by on Feb 24, 2022

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Comment from Hotel Management

Feb 26, 2022 by Customer care

Dear Anna We are very sorry to read that of so many services we offer and despite the beauty of our facilities, nothing has pleased you, but as a service-oriented company we understand that all clients have different perceptions and tastes. Hoping that in the future you will give us a new opportunity and visit us. Sincerely, Customer Care Staff Viva Wyndham Dominicus Beach & Palace

1 out of 5
Where do I start. The rooms are horrible its only meant for 2 people the most 3. There was a lot of false advertisement we booked a superior plus room which they don't even have. If you go with kids and have a boy and girl basically you cant put them together in one bed. The rooms are outdated with mold smell. Had to change rooms. This is not a kids friendly resort. The kids have nothing to eat except pizza and french fries. The food was ok but you have no service. Instead of relaxing you would have to stand on line to get any kind of drinks. On our trip all kids caught a stomach bacteria from the pools which are not cleaned properly. NO ONE SPEAKS ENGLISH which is very hard when you don’t speak Spanish. To explain to someone what you want was vey very hard. There is no internet service. The only good thing there was the beach and entertainment. I would never recommend this place to anyone.More Date of stay: February 2022

Posted by on Feb 24, 2022

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Comment from Hotel Management

Feb 26, 2022 by Customer care

Dear Lina Thank you for sharing your comments with us on your recent vacation in Bayahibe. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. We apologize for any inconvenience that you might have experienced during your stay. Again thank you for choosing to stay with us. Kind regards, Customer Care Staff Viva Wyndham Dominicus Beach & Palace

1 out of 5
This property has rats. There was a rat in the room that crawled on my feet while in the bed. There was rat droppings on the floor in the bathroom. We also saw huge rats outside on the grounds. The ceiling leaked in our bathroom. We tried to complain but didn’t have the time to stand in line for hours to speak to someone in guest services.

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 25, 2021 by Customer Care Staff

Dear Guest, Thank you for having chosen our property for your vacation. We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our general management in order to apply correctives measures. Sincerely, Customer Care Team Viva Wyndham Dominicus Beach & Palace

1 out of 5
no umbrellas on the beach. Lanes at the buffet. Pay for the safe and even for Covid test . I will never go to this resort

Posted by on Aug 29, 2021

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Comment from Hotel Management

Sep 1, 2021 by Customer Care Staff

Dear Helen, Thank you for choosing our property for your vacation. We are sorry that our services have not met your expectations. Our main objective is to achieve the satisfaction of our guests and for this reason we want to thank you for your comments: all the observations that help us improve our services are very valuable to us. Best Regards,

2 out of 5
We booked and payed extra for an ocean front room. But were told when we arrived they didnt have any ocean front rooms available. We would have to take it up with our travel agent. Good news was they did have a room but it was next to the street. About as far from the beach as you could get on the resort. After starting our long awaited vacation out like that we never did feel like it was worth the money we spent and the time it took to travel there. We wont be going back.

Posted by on Feb 1, 2019

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Comment from Hotel Management

Mar 12, 2019 by Jennifer Tavárez

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at Dominican Republic. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Kind Regards Customer Care

2 out of 5

Posted by on Feb 1, 2019

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Comment from Hotel Management

Apr 2, 2019 by Jennifer Tavarez

Dear guest Thank you for the evaluation we regret not having meet your expectations. Our main goal is always our guests satisfaction. Best regards Customer Care

3 out of 5
Pros: The pool area was nice.
Cons: The staff including management. I am in the hospitality industry and the behavior exhibited of this hotel from the staff would never be tolerated.
Service was horrible. The staff is not attentive and will not ask if you need anything. They seemed to be only taking care of the European guests. We are from the US but we are of Dominican nationality. You would think they would want to cater to us because we are of the same nationality, but that was definitely not the case. The Front Desk staff was not engaged and they seem to be bothered when you would ask a question. The food at the buffet restaurants was not good. Not much of a variety and tasted bland. The themed restaurants were nice. We had been to this same hotel on 2 separate occasions years ago and we could honestly say that the hotel has declined in everything.

Posted by on Jun 27, 2017

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Comment from Hotel Management

Jul 5, 2017 by Customer care

Dear customer, Thank you for choosing our Resort as the destination for your recent vacations.All our clients are welcome does not matter the nationality, our main goal is to please all our guest. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards,

4 out of 5

it was fabulous

This was my 10th time at the same resort. the staff and the service it watt make me keep coming back.

Posted by on Nov 24, 2015

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5 out of 5

Beautiful place

2 adults and 2 kids (4 and 7). The place is really nice and while it's not a 5 start village, it is clean, well maintained and with spotless beaches. Dominicus Palace targets specifically italian guests with shows in italian, but that's about it: the rest is international. Plenty of activities for the kids and for adults (sailing on hobie cats cat, beachvolley, soccer, dancing, zumba, etc). Disco every night, if you like. As a family we've been to all inclusive villages in Mexico (Cancun,twice) and Bahamas. This is the best, especially for beach and the color of the sea water: spectacular. If you go to stay in your room, this is not the place : the room is nice, just nothing special. If you go for everything else, including food, this is a great choice: you will not regret it.

Posted by , from Washington D.C., DC on May 20, 2013

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About the Viva Wyndham Dominicus Palace Resort - All Inclusive

Location Playa Dominicus, San Rafael del Yuma, La Altagracia 22000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling
  • Golf
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Bicycling included
  • Golf not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Viva Wyndham Dominicus Palace Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Viva Wyndham Dominicus Palace Resort - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and a waterslide. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. Event space at this property measures 2454 square feet (228 square meters) and includes a conference center. An outdoor pool, a fitness center, and a sauna are also featured at the family-friendly Viva Wyndham Dominicus Palace Resort - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free. This 3.5-star San Rafael del Yuma property is smoke free.

  • 330 guestrooms or units
  • 9 dining venues
  • 2454 sq ft of conference space
  • 228 sq m of conference space
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Wyndham Dominicus Palace Resort - All Inclusive offers 330 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and hair dryers. Rooms open to balconies or patios. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Minibar
  • LCD television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.

La Yuca - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Il Palco - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Bambu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Viva Café - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Palito de Coco - This restaurant specializes in local cuisine and serves dinner only. Reservations are required. Open daily.

Nearby Activities

Recreational amenities at the property include outdoor tennis courts, a waterslide, an outdoor pool, and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Surfing/bodyboarding on site
  • Horse riding/rental on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Motor boating on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scooter/moped rentals on site
  • Scuba diving on site

Spa Services

Metamorphosis Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham Dominicus Palace Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dominicus Palace
  • Viva Dominicus Palace
  • Viva Palace
  • Viva Wyndham Dominicus
  • Viva Wyndham Dominicus Palace Resort
  • Viva Wyndham Dominicus Palace All Inclusive San Rafael Del Yuma
  • Viva Wyndham Palace
  • Viva Wyndham Palace Resort
  • Wyndham Dominicus Palace
  • Wyndham Viva Dominicus Palace
  • Viva Wyndham Dominicus Palace Resort All Inclusive Bayahibe
  • Viva Wyndham Dominicus Palace Bayahibe
  • Viva Wyndham Dominicus Palace Resort All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.