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"Friendly & helpful staff. Indoor pool, spa & sauna open till 11 PM which was awesome as we checked in around 8 PM after a 9-hour-drive. Room was clean ... " More

By a verified traveler on Tue 24 Sep 2019

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$104* Per night/room Apr 17 - Apr 18

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Concierge Room, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Salt Lake Marriott Downtown at City Creek ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Salt Lake Marriott Downtown at City Creek

Everyone (5) Couples (1) Family (2)
2 out of 5
The only reason we reserved a room at this hotel was because travelocity said it had an indoor pool. It did but has been under renovation for several months. It was so disappointing. My kids were so upset, it ruined the trip for them. The room was old and in need of repair, the shower curtain was falling off and the shower head was so worn out it either shot one stream straight out or shot 6 streams and dribbled out. The rooms were old and dated and didn’t look anything like Travelocity’s pictures. The beds were clean and comfortable for what it’s worth. I feel very taken advantage of and will not use Travelocity or Marriott at City Creek ever again. If there was rooms available at neighboring hotels I would have gone somewhere else to at least make my kids happy. Be warned.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Jan 2, 2020 by AT

Good day, we sincerely apologize that you were disappointed with some aspects of your stay at our hotel. We appreciate your feedback as we continue to strive towards excellence.

3 out of 5

Posted by on Dec 9, 2019

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5 out of 5
Friendly & helpful staff. Indoor pool, spa & sauna open till 11 PM which was awesome as we checked in around 8 PM after a 9-hour-drive. Room was clean & comfy. We were quoted a lower price for parking than we actually ended up having to pay, but everything else was great. We would definitely consider staying here again next time we are in SLC.

Posted by , from Victorville, CA on Sep 24, 2019

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2 out of 5

Posted by on Dec 30, 2018

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5 out of 5
Great service. Complimentary room upgrade. Near businesses, Temple, State Capital, etc.

Posted by on Jun 13, 2018

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5 out of 5

Quick Trip with Son

Location: City Creek mall is next door with shopping, food, etc., Temple Square is across the street.
My son and I met a friend in SLC for a couple of days. The location was great for shopping, dining, and doing touristy stuff. The staff was helpful and the place was modern and clean. I'd go back again tomorrow.

Posted by on Sep 7, 2015

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3 out of 5
Pros: The views were great. The room was very clean.
Cons: This hotel seems to be a little dated. I was expecting something nicer from a Marriott. The room amenities were sparse.
Location: Great location. Downtown in walking distance to some great shopping and restaurants. Public train was super easy to use and free downtown.
We went here for an anniversary get away. We were a little disappointed by the dated room and lack of amenities. Great location though. The bed was comfy and the room was clean.

Posted by on Apr 1, 2015

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1 out of 5

Horrible service

Did not get the room that I booked, people in restaraunt/bar would not help me after 20 min I had to walk up and get there attention. Service desk was no help. I will never stay at this hotel again and I recommend it to nobody

Posted by on Mar 23, 2015

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5 out of 5

A nice place to stay

Pros: Close restaurants, close shopping
Cons: No free Internet
I liked this hotel. The parking was convenient and not very expensive. The location was wonderful with lots to do nearby. The one thing that bothered me was that they charged for wi-fi.

Posted by on Oct 2, 2012

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5 out of 5

Great Quality Hotel in Heart of Downtown

I was very pleased with this hotel. The room and view of downtown were beautiful. The staff was great and really helpful. I highly recommend staying here if you need to stay downtown.

Posted by , from San Diego, CA, USA on Sep 18, 2012

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