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"Old facility, dirty hallway, but inside the room is clean, new and room service is excellent " More

By a verified traveler on Tue 20 Jul 2021

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Hotel Description

Hotel perfectly located for exploring Salt Lake City

Heart of Salt Lake City

Within a 10-minute walk of this Downtown Salt Lake City hotel, you'll find Eagle Gate College and The Leonardo. Off Broadway Theatre and Salt Lake City Public Library are also within half a mile (1 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Dry cleaning, luggage storage, and laundry facilities are also on offer.

Free WiFi, comfy beds

The 60 guestrooms feature comforts like Tempur-Pedic beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, 24-hour room service, and TVs with cable channels.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$69* Per night/room Oct 24 - Oct 25

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Handicap King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Metropolitan Inn ratings based on 13 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Metropolitan Inn

Everyone (9) Couples (2) Family (3)
1 out of 5
The room which we booked through Travelocity was wheelchair accessible. At check-in, this room was not available as it had been reserved BEFORE our reservation. The other rooms were not handicap accessible. Trying to find a special needs room at 11pm is impossible! The Metropolitan staff called other hotels to try and help us & were unable to locate a wheelchair accessible room in the city. They were unable to refund our $ as it was booked through you,Travelocity. The manager contacted Travelocity regarding the refund. You refused to refund our $ and stated it had to be done through the hotel even though you booked & gladly took our $ for a room which was not available! We will never use Travelocity again as you clearly do not care if your customers even have a room to stay in, let alone try to correct your mistake & have some integrity and refund our $

Posted by on Oct 6, 2021

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Comment from Hotel Management

Oct 6, 2021 by Harshy

Dear Guest, Thank you for staying with us, and we're sorry about the inconvenience with the reservation. We have already processed the refund regarding this issue contact travelocity for current status of the refund process.

1 out of 5
The door was opened when i got to the room. It was dirty and had no TP. Did NOT complete check in. Went somewhere else.

Posted by on Oct 2, 2021

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Comment from Hotel Management

Oct 3, 2021 by Harshy

Dear Guest, Thank you for staying with us, and we're sorry to hear that your stay wasn't up to your expectation.

4 out of 5
Old facility, dirty hallway, but inside the room is clean, new and room service is excellent

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 22, 2021 by Harshy

Dear Guest, Thank you for staying with us, and we appreciate your positive review.

2 out of 5
The property was listed as a 2 or 2.5 star. But i give it a 1.5 and only because the inside of the room wasnt AS bad as the outside. The whole property is not just run down but DIRTY. Walls are paper thin and the room saound like it would explode everytime, what i assumed was, someone used hot water.

Posted by on Feb 5, 2021

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Comment from Hotel Management

Feb 8, 2021 by Harshy

Dear Guest, Thank you for staying with us, and we're sorry to hear that you weren't satisfied with your stay.

1 out of 5

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by Harshy

Dear Guest, Thank you for staying with us, and we appreciate your business.

4 out of 5

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jun 29, 2019 by Harshy

Dear Guest, Thank you for staying with us, and we appreciate your positive feedback.

1 out of 5
They didn’t have our reservation and we’re sold out!!

Posted by on May 31, 2019

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Comment from Hotel Management

Jun 1, 2019 by Harshy

Dear Guest, We're sorry about the inconvenience that you experienced.

3 out of 5

Posted by on Apr 29, 2019

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Comment from Hotel Management

Apr 30, 2019 by Harshy

Dear Guest, Thank you for staying with us, and we appreciate your feedback.

4 out of 5
Location is great when wanting to be downtown Salt Lake City. The rooms were clean, bed was comfortable and interaction with staff was very good.

Posted by on Feb 7, 2019

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Comment from Hotel Management

Feb 7, 2019 by Harshy

Dear Guest, Thank you for staying with us, and we're thankful for your positive feedback and your experience.

2 out of 5
The water was cold and the shower heads are crappy. My partner and I noticed a blond/light hair (not ours) in the bed on the second night of our stay, implying the sheets were not changed. Also, most hotels accomodate checking in early (at least the Hilton does) and these people wanted to charge $25 extra dollars to check in early. Pretty crappy.

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 18, 2019 by Harshy

Dear Guest, Thank you for staying with us, and we're sorry to hear about the inconvenience, also the early check-in fee is only charged for check in that far exceeds the normal check-in time(normal check in time is 3:00 pm, and we allow check-in without fee up to 1:00 pm.)

Property Features

WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. The business-friendly The Metropolitan Inn also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Free self parking is available. This Salt Lake City hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Salt Lake Central Station (2.9 km / 1.8 mi)
  • Metro station: Courthouse Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

The Metropolitan Inn offers 60 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Tempur-Pedic beds
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 20

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per stay.
  • Cribs (infant beds) are available for USD 10 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. A shield is in place between staff and guests in main contact areas and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 10 per stay
  • Rollaway bed fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metropolitan Inn
  • Metropolitan Inn Salt Lake City
  • Metropolitan Salt Lake City
  • Metropolitan Hotel Salt Lake City
  • Metropolitan Inn Salt Lake City, Utah
  • The Metropolitan Inn Hotel
  • The Metropolitan Inn Salt Lake City
  • The Metropolitan Inn Hotel Salt Lake City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.