2/10 Terrible
D'Lynn
Feb 17, 2024
Disliked: Amenities, property conditions & facilities
Save yourself. Don’t come here. The room we were assigned had a couch with slashes and a disgusting white stain. (Yes read between the lines). We alerted the facility’s and it took hours for them to change the couch. They acknowledged it was unacceptable. But, for the subsequent days we still spent way too much time negotiating compensation with the manager on site for which they asked us to sign what read as a non disclosure agreement. We refused and they rescinded the commitment of complementary points and another perk. The people, the land, the water of Antigua are awesome but this property and the management is not. I can share much more but this is a simple warning of the horrid service at this resort. I have filed a formal complaint with Marriott corporate and hope this is addressed.
D'Lynn
Stayed 6 nights in Feb 2024