4/10 Poor
Aileen
Business traveler
Feb 15, 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked this place for work; it was well over my limit so work complained, but I very few supposedly good options at the time I booked. This place was almost $200/night but I didn't feel it was worth it. The whole place is old-looking and needs a major facelift. There are many hotels in Guam that charge less and are up to date in accommodations and services. The room I had had dated furniture and lamp/light fixtures. My pillows smelled and all I had was a very thin sheet to cover me at night. I had to turn off the AC because I woke up shivering the first night. The carpet needs to be replaced in the room and the water pressure for the toilet was weak. I had to depress the toilet flush-button for a good 15 seconds before I could let go to ensure the contents were fully flushed. The fridge/freezer was not cold (ice cream melted) and there was no microwave. The curtains couldn't close all the way so I had to use the chair to press against the curtains, which I pulled one over the other to keep them kind of 'closed' for privacy. Other than that, I guess it was ok. I just had to do the curtain-chair thing, keep the AC off at night because no comforter, and keep asking front desk to help with me with spotty internet in the beginning. Oh, and the bed was a bit hard and also the old spring-type. I wanted to move out the first night, but I don't think their refund policy is that good. It's a place to have a roof over your head but that was it. Internet had issues...tv was up to date.
Aileen
Stayed 5 nights in Feb 2024