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"Food on Restaurant on 1st floor was not as good as advertised. " More

By a verified traveler on Sat 12 May 2018

Hotel Description

Family-friendly 4.5-star hotel with 4 restaurants

Close to airport

A stay at this Dayuan District hotel places you within 6 miles (10 km) of Gloria Outlets and 9 miles (15 km) of Taoyuan International Baseball Stadium. Zhuwei Fishing Port is within 9 miles (15 km) and Jungli Night Market is within 16 miles (25 km).

Luxury amenities

A full-service spa, 4 restaurants, and an indoor pool are all featured at this luxury hotel. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Unwind with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and a roundtrip airport shuttle.

Free Internet, LCD TVs

The 516 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and thoughtful touches like pillow menus and slippers. Other amenities include 24-hour room service, refrigerators, and down comforters.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Suite, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Novotel Taipei Taoyuan International Airport ratings based on 3 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Taipei Taoyuan International Airport

Everyone (2) Family (1)
2 out of 5
I called a day before from Japan to remind them my husband is very allergic to down feathers and to please remove everything in the room that is down. They assured me not to worry and housekeeping will change everything out. We were transiting in Taipei and connecting flight the next morning . We arrived at hotel 11pm as we had to wait 30 mins for the hotel shuttle. Check in was pleasant enough. I asked again at check in if room is feather free. The girl assured me it was. When we arrived in the room, every pillow and the comforter were all down . Could not get anyone to answer phone, so had to go back downstairs. The front desk was very apologetic and said they will switch us to another room. We waited another 45 mins to get the new room. By then, it was way past midnight. When we arrived new room, ( which was on executive floor) the blankets were very thin and the size of the airline blanket. I tried calling housekeeping, but phone did not work. So I had to make another trip downstairs. Waited another 15 mins before addition airline blanket came. When we finally cleaned up, we discovered there were no face cloth. By then we were exhausted. Decided to just crash in bed as we had to catch the airport shuttle at 630am. The hotel itself is very nice and the front desk staff all very courteous. Just follow through system from front desk to housekeeping is not working .

Posted by on Dec 30, 2019

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1 out of 5

Posted by on Dec 24, 2019

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5 out of 5

Good

Food on Restaurant on 1st floor was not as good as advertised.

Posted by , from WA on May 12, 2018

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About the Novotel Taipei Taoyuan International Airport

Location No. 1-1, Hangzhan South Road, Taoyuan City, 33758

Property Features

Novotel Taipei Taoyuan International Airport offers its guests a full-service spa, an indoor pool, and a steam room. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 7201 square feet (669 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Novotel Taipei Taoyuan International Airport. A roundtrip airport shuttle is free at scheduled times. Limited free parking is available on a first-come, first-served basis. This 4.5-star Taoyuan City hotel is smoke free.

  • 516 guestrooms or units
  • 9 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 7201 sq ft of conference space
  • 669 sq m of conference space
  • Built in 2009
  • Coffee shop
  • Kid's club (free)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Taoyuan Intl. Airport (TPE) (6.9 km / 4.3 mi)
  • Metro station: Airport Hotel Station (0.1 km / 0.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Taipei Taoyuan International Airport offers 516 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 5:30 AM to 10:30 AM and on weekends from 5:30 AM to 11:00 AM.

The Square, South wing - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Wei Fang - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

QBar - This lobby lounge specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Open daily.

Premier Lounge - Onsite bar. Happy hour is offered. Reservations are required. Open daily.

Deli Shop - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a steam room and a 24-hour fitness center.

Spa Services

In Balance SPA has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

  • Reflexology
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 20

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available at scheduled times from 5:30 AM to 1:30 AM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered at scheduled times from 5:30 AM to 1:30 AM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for TWD 1200.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

One child under 16 years of age may stay free of charge in an extra bed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Cash Deposit Required
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: TWD 1500 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: TWD 605 for adults and TWD 303 for children (approximately)
  • Rollaway bed fee: TWD 1200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Taipei
  • Novotel Taipei Hotel
  • Novotel Taipei Hotel Taoyuan International Airport
  • Novotel Taipei Taoyuan International Airport
  • Novotel Taoyuan International Airport
  • Novotel Taoyuan International Airport Taipei
  • Taipei Novotel
  • Taipei Taoyuan International Airport
  • Taoyuan International Airport Taipei
  • Novotel Taipei Taoyuan International Airport Hotel Dayuan
  • Novotel Taipei Taoyuan International Airport Hotel
  • Novotel Taipei Taoyuan International Airport Dayuan
  • Novotel Taipei Taoyuan Dayuan
  • Novotel Taipei Taoyuan Airport
  • Novotel Taipei Taoyuan International Airport Hotel
  • Novotel Taipei Taoyuan International Airport Taoyuan City
  • Novotel Taipei Taoyuan International Airport Hotel Taoyuan City

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.