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"I am so happy to have found this elegant and comfortable hotel for our first trip to Tokyo. Excellent, friendly service, quiet spacious rooms, comfort
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A stay at this Shibuya hotel places you within half a mile (1 km) of Shibuya Crossing and 3 miles (5 km) of Tokyo National Olympic Stadium. Also, Tokyo Tower is within 3 miles (5 km) and Tokyo Imperial Palace is within 6 miles (10 km).
Luxury amenities
A full-service spa, 5 restaurants, and an indoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport pick-up service. Enjoy the fitness center and visit the 2 bars/lounges and bar/lounge for drinks.
Free Internet, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 408 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. 24-hour room service, minibars, and premium bedding are also available.
Cerulean Tower Tokyu Hotel ratings based on 2 Verified Reviews
Review Summary
5.0
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Cerulean Tower Tokyu Hotel
Everyone (1)Family (1)
5 out of 5
I am so happy to have found this elegant and comfortable hotel for our first trip to Tokyo. Excellent, friendly service, quiet spacious rooms, comfortable beds, truly the best hotel bathroom I’ve ever experienced. Excellent room service. Perfect location for neighborhoods to walk around, and also near Shibuya Station which places all of Tokyo at your feet by train or subway. After a long day exploring Tokyo, “coming home” to The Cerulean Tower was a delight. The beautiful views of Tokyo never disappointed, and it was a luxury to be high above the hustle and bustle. THe hotel is great value for everything it offers. Highest recommendation! Will return!
Posted by a verified traveler on Apr 23, 2019
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Comment from Hotel Management
Apr 24, 2019
by Customer relation Ayu T.
Dear the guest,
Thank you for staying at the Cerulean Tower Tokyu Hotel and reviewing us.
The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay.
Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Once again, we would like to express our sincere thanks for choosing our place.
Sincerely yours,
5 out of 5
Above and beyond!
The Cerulean - ah, how can I find the words? I'm afraid that if I truly say what I think about this hotel, then no one will believe me. I only write reviews if something is really good or really bad, nothing in the middle. And this hotel is excellent. It is the best hotel I've ever stayed at, inside or outside of Japan. And I've stayed at quite a few 5 star hotels. It has many things other 5 star hotels have - great views (ours was of the Tokyo Tower skyline), nice pool and spa, etc. The difference is in the service. The people here seem to genuinely care about you and do their best to accomodate you. We went to the concierge desk every morning to find out directions. They went out of their way to make sure we had everything we needed, including print outs. Several times, the staff would open the elevators for you, then bow to you when the doors close. We paid for the breakfast, which was really good. One day, it was sunny enough that we could see Mount Fuji from the restaurant. The staff had left binoculars on a stand in case anyone wanted a closer look. Just gorgeous! If you want to be in the Shibuya or Shinjuku area, you should stay at this hotel. It's wonderful and we would stay here again when we come back to Tokyo.
Posted by a verified traveler on Jun 19, 2018
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Comment from Hotel Management
Jun 27, 2018
by Customer Relations/M
Dear the guest,
Thank you for staying at the Cerulean Tower Tokyu Hotel.We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
Cerulean Tower Tokyu Hotel offers its guests a full-service spa, an indoor pool, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 108 square feet (10 square meters). Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury Cerulean Tower Tokyu Hotel. A shuttle from the airport to the hotel (available on request) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.
408 guestrooms or units
40 levels
5 dining venues
2 bars or lounges
108 sq ft of conference space
10 sq m of conference space
Bar or lounge
Coffee shop
Childcare (surcharge)
Business center (24 hours)
1 conference room
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Convenience store
Gift shop
Beauty salon
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Shinsen Station (1 km / 0.6 mi)
Metro station: Shibuya Station (0.4 km / 0.2 mi)
Property shuttles: Airport pick-up
Parking: Self parking available for a surcharge
Room Amenities
Cerulean Tower Tokyu Hotel offers 408 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and toilets with an electronic bidet. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
Television
Cable channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Pillow options
Housekeeping (daily)
Newspapers (free)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Toilet with electronic bidet
Telephone
Iron and ironing board available
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Toothbrush and toothpaste
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
Cerulean Tower Tokyu Hotel has 5 restaurants on site.
Late night fare is available from 24-hour room service.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa, Cerulean Tower Fitness Fitness Club & Spa. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.
The spa is open select days.
Body treatments
Facial treatments
Sauna in spa
Spa tub in spa
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
Wheelchairs available on site
In-room accessibility
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 1:00 AM
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests under 13 years of age are not allowed in the Executive Salon.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place.
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Mobile key entry is not available
Debit cards not accepted
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Parking height restrictions apply
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between JPY 3993 and JPY 3993 for adults, JPY 1996 and JPY 3993 for children (approximately)
Airport shuttle fee: JPY 15000 per vehicle (maximum occupancy 6)
Self parking fee: JPY 4000 per night
Facilities fee: JPY 2200 per person and includes use of: fitness facilities
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cerulean Hotel
Cerulean Hotel Tokyu
Cerulean Tokyu Tower
Cerulean Tower Hotel
Cerulean Tower Tokyu
Cerulean Tower Tokyu Hotel
Cerulean Tower Tokyu Hotel Tokyo
Cerulean Tower Tokyu Tokyo
Hotel Cerulean
Tokyu Cerulean Tower Hotel
Cerulean Tower Tokyu Hotel Shibuya, Tokyo
Cerulean Tower Tokyu
Cerulean Tower Tokyu Hotel Hotel
Cerulean Tower Tokyu Hotel Tokyo
Cerulean Tower Tokyu Hotel Hotel Tokyo
You should know
Cerulean Tower Tokyu Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Pool access available from 10:00 AM to 7:00 PM.
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
The property is a member of Preferred Hotels & Resorts.
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Frequently Asked Questions
Yes, there are 5 restaurants on site.
Free parking is not available at this hotel. Self parking is available for JPY 4000 per night.
Cerulean Tower Tokyu Hotel is 15.2 mi (33-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.
Cerulean Tower Tokyu Hotel features an indoor pool. Guests can enjoy pool access from 10:00 AM to 7:00 PM.
Pamper yourself with a day at Cerulean Tower Fitness Fitness Club & Spa, where you can enjoy body treatments and facials.
Free breakfast isn't offered at Cerulean Tower Tokyu Hotel, but full breakfast is offered for a fee of between JPY 3993 and JPY 3993 for adults, JPY 1996 and JPY 3993 for children. It's available every day from 7 AM to 10 AM.
Check-in is from 2 PM - 1:00 AM.
Cerulean Tower Tokyu Hotel offers a shuttle from the airport to the hotel from 8:00 AM to 8:00 PM, on request, for a charge of JPY 15000 per vehicle.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
