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4.3 out of 5

"Great room. We were able to check in early Only dislike was the loud a/c unit kept cycling every 5 minutes through the night " More

By a verified traveler on Wed 31 Aug 2022

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Hotel Description

4-star eco-friendly hotel near Canada Place

Oceanside stay

Within a 10-minute walk of this Downtown Vancouver hotel, you'll find Vancouver Waterfront and Canada Place. Canada Place Cruise Ship Terminal and Robson Street are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Room, 2 Double Beds, Patio

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$168* Per night/room Oct 10 - Oct 11

City Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Partial Harbourview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Room, 1 King Bed (Cityside)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pinnacle Hotel Harbourfront ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pinnacle Hotel Harbourfront

Everyone (6) Couples (3) Family (3)
5 out of 5
the Pinnacle Hotel Harbourfront staff is very accommodating and friendly. Our room was comfortable and pleasant. The hotel is conveniently located within a short few blocks from the cruise ship pier. My wife and I enjoyed our stay and were able to walk with our luggage in tow quite easily to the port.

Posted by on Jul 19, 2022

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Comment from Hotel Management

Jul 21, 2022 by Kash

Thank you Thomas for choosing Pinnacle Hotels, and for posting your review of the hotel. We are thrilled that you enjoyed your time with us and found our team to be so accommodating. We look forward to welcoming you back to Pinnacle Hotels in the future. Warmest regards,

5 out of 5
Our room was clean, very quiet, had a great view (Room 1623)

Posted by on Jun 12, 2022

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Comment from Hotel Management

Jun 19, 2022 by Ciara

Dear Sheila, Thank you for choosing Pinnacle Hotels and for your review. We hope to welcome you back in the future. Warm Regards, Ciara Murphy Assistant Front Office Manager

5 out of 5
Fun to watch the harbour. Fabulous staff all around

Posted by on May 16, 2022

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Comment from Hotel Management

May 20, 2022 by Ciara

Dear Adair, Thank you for choosing Pinnacle Hotels and for your review. We appreciate your positive feedback and we hope to welcome you back in the future. Warm Regards, Ciara Murphy Assistant Front Office Manager

5 out of 5
The staff were very friendly and customer service oriented. The check in process was easy. Room was not ready but they stored our bags and we picked up a Hop On Hop Off tour bus right in front of the hotel. Food and bar was amazing. Moods to James and Max. Location was perfect. Close to pier where cruise ship docked.

Posted by on May 15, 2022

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Comment from Hotel Management

May 15, 2022 by Aki

Dear Michele, Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We appreciate your kind words. We look forward to welcoming you back to Pinnacle Hotels in the future. Regards, Ashok Kumar

4 out of 5
Staff was very helpful, very pleased. Wasn’t very pleased with the extra charge for the parking .

Posted by on Jan 8, 2021

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Comment from Hotel Management

Feb 26, 2021 by Director of Front Office

Thank you for posting your review, we are delighted that you enjoyed your stay. We are sorry to learn that you were unhappy with the cost of parking. Unfortunately parking in downtown Vancouver can be quite expensive, we do offer some parking inclusive rates - please don't hesitate to reach out to us to learn more about these rates. We hope that you will consider us for future trips to Vancouver. Warmest regards, Deirdre

4 out of 5

Posted by on Feb 12, 2020

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3 out of 5
Parking arrangements for the coustmer was not at all friendly or money saving , usually a big hotel like Pinnacle Harbour front , should have parking available for the guests

Posted by on Jan 28, 2020

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5 out of 5
Love it... Perfectly situated in walking distance to great hotels and tourist sites. Staff are friendly, accommodating and willing to lend a helping hand. Aside from a singular server in the hotel's restaurant who on more than one occasion attempted to ignore and bypass us to assist fair-skinned guest, the stay was very pleasant.

Posted by , from Seattle on Dec 23, 2019

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5 out of 5
Great room. We were able to check in early Only dislike was the loud a/c unit kept cycling every 5 minutes through the night

Posted by on Aug 31, 2022

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Comment from Hotel Management

Sep 2, 2022 by Michael

Greetings,Thank you for choosing Pinnacle Hotels, and for taking the time to fill out our survey. Your valuable input will be shared with our team, and will help us to continue to improve and provide great service for our guests. We hope to have you back again in the near future.

1 out of 5
The best thing I have to offer this hotel is the shower products which I quite liked. Upon checking in I didn't get the room I booked and no one seemed to care. The room had several unclean conditions and when asked on check out if I enjoyed my stay I relpied, "This was my first stay and it will be my last" They simple responded "Oh I am sorry" and I went on my way. Super unhelpful, poorly managed and cleaned and a waste of money.

Posted by on May 9, 2022

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Comment from Hotel Management

May 11, 2022 by Ciara

Dear Margaet, Thank you for sharing your experience about your stay. We are disappointed that we fell short during your time with us. Please accept our sincerest apologies, and rest assured this is not the level of quality on which we normally pride ourselves. We are sorry that we did not have the opportunity to speak with you before your departure. If you would like to discuss your experience in further detail please do not hesitate to contact us directly. Thank you for choosing Pinnacle Hotels. Warm Regards, Ciara Murphy Assistant Front Office Manager

About the Pinnacle Hotel Harbourfront

Location 1133 Hastings St W, Vancouver, BC V6E3T3

Property Features

Pinnacle Hotel Harbourfront offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 24004 square feet (2230 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Pinnacle Hotel Harbourfront. For a fee, parking is available. This 4-star Vancouver hotel is smoke free.

  • 1 building
  • 442 guestrooms or units
  • 19 levels
  • 24004 sq ft of conference space
  • 2230 sq m of conference space
  • Built in 1975
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (0.8 km / 0.5 mi)
  • Metro station: Burrard Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pinnacle Hotel Harbourfront offers 442 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

P2b bistro and bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: CAD 35.00 per accommodation, per stay
  • Maximum 2 per room
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 14 and CAD 35 per person (approximately)
  • Self parking fee: CAD 37.76 per night
  • Pet fee: CAD 35.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Harbourside Hotel Vancouver
  • Renaissance Harbourside
  • Renaissance Harbourside Hotel
  • Renaissance Harbourside Hotel Vancouver
  • Renaissance Hotel Harbourside
  • Renaissance Vancouver Harbourside
  • Pinnacle Hotel Harbourfront Vancouver
  • Renaissance Vancouver Hotel Harbourside
  • Vancouver Harbourside
  • Vancouver Hotel Harbourside
  • Pinnacle Hotel Vancouver Harbourfront
  • Pinnacle Hotel Harbourfront
  • Pinnacle Vancouver Harbourfront
  • Pinnacle Harbourfront
  • Renaissance Vancouver
  • Vancouver Renaissance
  • Pinnacle Harbourfront Vancouver
  • Pinnacle Harbourfront
  • Pinnacle Hotel Harbourfront Hotel
  • Pinnacle Hotel Harbourfront Vancouver
  • Pinnacle Hotel Harbourfront Hotel Vancouver

You should know

  • Pool access available from 5:00 AM to 11:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.