2/10 Terrible
Susan
Traveled with family
Mar 4, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS INN!!!! This was an unbelievably terrible hotel in every aspect possible! We were booked in good faith through Expedia, howere what we recieved was anything but good or faithful. We had no choice but to stay here as the Arnold Expo was on in columbus and almost everything was booked solid in.our price range. To start when we arrived to check in there was a note on reception with a phone number saying to call if we needed something. Once called a lady near the front got off her cell phone and got out of a parked car. She checked us in with littel care as to wh we were
We had pre paid so that was that . Once given our room key we passed through the lobby where I noticed the lobby area bathroom was out of order. Once we arrived at our room , I was shocked by the dirt in the room. Miscellaneous stains and goop on all furniture and garbage on the floor, also garbage in the halls , as well as dirty sheets in front of some doors. We were late at night so we decided to put up with it and get our head down. However, once we tried the toilet we found it broken. So we asked for a new room hoping for better. Tis room at least had a working toilet but no cleaner. My 19 year old son was distraught and cried. We all slept in our clothes to have the least exposure to possible bed bugs. In the morning we attempted to checkout early. We had 2 more nights booked. We were looking to find new accommodation, even if we had to drive a bit. But, no refund.
Susan
Stayed 3 nights in Feb 2024