4/10 Poor
Chrissie O.
May 30, 2024
“Not VRBO” This is CasaGo
Upon booking this stay I sent a chat message through the VRBO app and received no reply. That should’ve been my first hint that this wasn’t going to go smoothly. I unknowingly get a non-VRBO email telling me to sign a Casago rental agreement?! I never got a personalized communication within the VRBO app explaining how this rental differs from typical VRBOs. Then I find out I have to meet someone at an office to sign more documents, and get my picture taken?! I never heard back from the chat message. The emails I eventually found were from multiple senders: “helpdesk”, “homes”, and “Casago Rocky Point”. No where in the email body did it say anything about needing to come to this office in order or pick up keys to your rental. It was listed in some attachment that they wanted me to sign?! I’ve always been able to go straight to the rental house and used a key code to get in in Europe and the U.S. THEN to top it off, they charge me a $20 “late check-in fee”. After sitting in stopped traffic for 3 Hours at the border they want to penalize me $20?! Never have I been charged a late CHECK IN. Now, upon arrival to the house we found there were no visible instructions for connecting to the wifi. Then we noticed there was no information to point guests to the nearest grocery/restaurants/hospital/pharmacy/etc. There was no instruction on connecting to the tv/cable/etc. Not enough utensils. The center courtyard smelled like sewer until we covered a grate with a mat. I could go on…
Chrissie O.
Stayed 5 nights in May 2024