We were given our code to our roomvia text and email went to our room, and there was someone else in the room! That person (same FIRST name) had went to desk, said their name and the desk agent didn't check id just "ohb your already checked in, here's your code again" and sent them to my room., They then had to send us to a different room, which smelled awful, sewage back up and mold, they said please stay in the room maintenance will be up to fix it, we said we have plans, they said they can't fix it with us in the room, so we waited and waited 4 hours calling and waiting NO MAINTENANCE, 9pm feeling sick and nauseous went down and demanded a new room, (rude FDrsk lady) smurkeds thought it funny, but had no rings or type at this point and had to downgrade us! At 9pm missing our plans already we just wanted to get unpacked, we moved yet again. This next room was dirty, the sheets were clean that's about all...... next morning i went back to desk, sweet lady Joy worked magic and was able to get us the right room later that day.... switch yet again, mind you still no manager had called me or talked to me yet as they don't come in on weekends..... this room was great though thank you joy! 4th room and wasted an entire evening of our trip ......... MONDAY MORNING i was finally able to talk to a manager, who did her best to make a crummy and avoidable situation better, had the person just checked id for safety! There was more but that's the snapshot