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The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

4.0 star property
4-star beachfront hotel near Cruise Ship Terminal

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2 outdoor pools
Hallway
Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk
4 bars/lounges, poolside bar
Premium bedding, minibar, in-room safe, desk
Reviews
7.8

Good

Popular amenities

  • Pool
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Popular LocationCruise Ship Terminal10 min walk
  • Popular LocationLa Isla11 min walk
  • Popular LocationMalecon5 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)10 min drive

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

7.4/10 Good
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels

Junior Suite Hacienda Terrace

7.3/10 Good
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

8.6/10 Very Good
  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

7.7/10 Good
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

8/10 Very Good
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

8.1/10 Very Good
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

7.9/10 Good
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Puerto Vallarta

Beachside getaway.A stay at this Hotel Zone hotel places you steps from Playa de Oro and within a 5-minute walk of Hotel Zone Beach. Cruise Ship Terminal and Puerto Mágico are also within half a mile (1 km).

What's nearby

  • Puerto Mágico - 8 min walk
  • Cruise Ship Terminal - 10 min walk
  • La Isla - 11 min walk
  • International Convention Center - 4 min drive
  • Malecon - 5 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

Restaurants

  • Porfirio’s - 6 min walk
  • Outback Steakhouse - 5 min walk
  • Seafire Restaurant - 10 min walk
  • Monkey Business Puerto Vallarta - 6 min walk
  • Tacos Mario - 4 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

4-star beachfront hotel near Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business center and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive . For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Outdoor space

  • Furnished balcony

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

How close is The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive to the airport?

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is 3.8 mi (10-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

As of May 28, 2024, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive on May 29, 2024 start from $237.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive have an airport shuttle?

Airport shuttle services are not available at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive .

How close is The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offer free breakfast?

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive does not offer free breakfast.

Is there a casino at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

No, there is no casino at this hotel, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are nearby.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

Check-in begins at 4:00 PM.

Is there free parking at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

Free parking is not available at this hotel. Valet parking is available for MXN 55 per night.

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive have a pool?

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive features 2 outdoor pools.

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive have a restaurant?

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is home to Talvera, which features international cuisine.

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive have a spa?

This hotel doesn't have a spa, but it does offer facials, body scrubs, and massages.

How close is The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive to downtown Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is 1.1 mi away from Puerto Vallarta.

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 284 out of 709 reviews" "
Rating 8 - Good. 199 out of 709 reviews" "
Rating 6 - Okay. 112 out of 709 reviews" "
Rating 4 - Poor. 62 out of 709 reviews" "
Rating 2 - Terrible. 52 out of 709 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

JB

Traveled with family
Disliked: Property conditions & facilities
For example, A lot of the property seemed run down, for example most of the beach umbrellas were broken, beach towels were limited, tattered and torn.
Stayed 4 nights in Feb 2024

10/10 Excellent

Frederick Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 9 nights in Feb 2024

8/10 Good

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive buffets were average at best. The breakfast bacon and sausages were terrible. The French, Mexica Italian, and Steak House specialty restaruants were excellent with many seating times offered. Having to be at one of the pools by 8 AM each day in order to get lounge seating was annoying as guests were "reserving spaces then leaving their chairs for hours. This was unacceptable to us. Fortunately we had a "swim-out" suite with private soaking pool and chaise chairs as an alternative, which was great. Staff were all excellent - courteous and friendly. Bar service and quality was good. Aside from the usual noisy pool guests during the day, the grounds were relatively quiet and quiet after 9 PM. We would recommend this resort hotel to anyone.
Stayed 13 nights in Feb 2024

2/10 Terrible

PATRICK

Traveled with partner
We were robbed in our room (480). We found out the phone was not working when tried to get help. We have not received any follow up and when we asked for the police they advised very strongly that their security will be handling and would make that call. They did a down loads of electric door lock and took pictures and downloaded the camera at our door. Have not received updates and no one answers resort phone.
Stayed 3 nights in Feb 2024

10/10 Excellent

Marlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect specially the adult pool only. The only negative part for us was the people go put the books or towels in the pool chairs and leave for hours. I don’t think people should be allowed to do that.
Stayed 2 nights in Feb 2024

6/10 Okay

Catherine Rita

Traveled with partner
Liked: Staff & service
We just returned from 10 days at this property. Initially we didn’t really like it but it grew on us I think mostly due to the fantastic staff and service. I would say it’s an ok resort. If your looking for no frills it’s fine. The Hacienda pool has no ocean view which we adjusted to because the Krystal side does have the beach but the pool and surroundings were very crowded. We found the dining to be enjoyable but grew tired of the limited options after a couple of visits. A few additional options would help for a longer stay. The biggest issue and most annoying was the lack of chairs and towels. Everyday was a battle to find loungers unless you get up at 5:30 am to save a spot. I finally decided to make that sacrifice to ensure a nice spot. On vacation it’s not ideal and shouldn’t be necessary. There definitely was not enough chairs for the number of people there. Towels were only available in morning or late afternoon and if you didn’t grab the right away out of luck. I met a couple that had been there the year prior and the thought was that there were not as many chairs as the last visit and as they break they are not being replaced. Service at the pool and dining really was fantastic. We enjoyed a couples massage at the spa it was very enjoyable and a pleasant setting. The room was fine nothing special. Overall I would say it was priced accordingly but the chair issue was very aggravating.
Stayed 10 nights in Feb 2024

10/10 Excellent

gabino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is small the adult section which is good. Food was amazing no complain,Daniel the bartender was awesome make you sure visit him and the staff was the best can’t complain make sure you tip then they go out of there way to take care of you
Stayed 6 nights in Feb 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are exceptionally nice, very friendly and efficient. A la cart restaurants have improved since last year. Our only complaint was the horribly loud karaoke events held nightly in the lobby of the Krystal Grand.
Stayed 14 nights in Feb 2024

8/10 Good

liset

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff amazing property the food could be a bit better but overall would stay again
Stayed 3 nights in Feb 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, adult only section of Krystal Grand. Staff were friendly and professional. Our suite was spectacular. Location is convenient at the north end of the hotel zone.Only disappointment was the weather. Can't wait to go back
Stayed 7 nights in Feb 2024