My experience at the hotel was mixed. Despite our room not being ready at 8:30 PM, the staff offered a $30 restaurant voucher for the inconvenience. After dinner, our room wasn't cleaned, leading to a room change and a late check-out offer. However, the next morning, our request for a 1 pm late check-out was denied, citing the previous voucher and a manager's decision, manager even said it's not personal. Overall, a blend of hospitality and minor hiccups.