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"Bed wasn’t like the picture at all. Pillows were very old and had to ask for more. Got locked out out the hotel and had to get the key cards reset. Th ... " More

By a verified traveler on Mon 20 Sep 2021

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Hotel Description

Enjoy free breakfast at this 3-star Akron hotel

In Akron

Within 3 miles (5 km) of this Akron hotel, you'll find Rosemont Country Club and The Golf Improvement Center. Summit Mall and Shisler's Cheese House are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Business travelers can take advantage of the 24-hour business center. Guests will appreciate freebies like self-serve breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Dec 4 - Dec 5

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Inn & Suites Copley Akron ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn & Suites Copley Akron

Everyone (6) Couples (5) Family (4)
2 out of 5
Hello, I stayed at your hotel 8/2. The reason I booked this hotel was because it had a pool and "free self serve breakfast". My 8 year old was very excited to use the pool. She was crushed to learn the pool was closed because the water was bad. The breakfast was a brown bag. There were no remotes in the room for the TVs. The room smelled like cigarette smoke and other things (ice/vending) were OUT of order in the hallway. You can't advertise you have a pool if it's not open. Please contact me. I would like some money back. Thank you.

Posted by , from COLUMBUS on Aug 5, 2022

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Comment from Hotel Management

Aug 18, 2022 by Management

Thank you for sharing your thoughts regarding your recent stay. I apologize you were not completely satisfied.

3 out of 5
Bed wasn’t like the picture at all. Pillows were very old and had to ask for more. Got locked out out the hotel and had to get the key cards reset. The ice machine was out of order. The vending machines were out of order as well. And the office chair was broke in our room. The furniture in our room was old and drawers were hard to close properly. And everything wasn’t dusted properly. No bible in the room. Hot tub in pool area was out of service but didn’t get to swim neither cause their were too many kids in the pool and didn’t get out till a few hours later. I will say the king size bed was comfortable and slept good. And the front desk lady was very nice and attentive. And it was in a good location.

Posted by on Sep 20, 2021

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5 out of 5
Clean, staff friendly and helpful

Posted by on Sep 16, 2021

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2 out of 5
We picked this hotel because we thought we were going to have a hot breakfast but we didn’t They need to put on their website no hot breakfast due to covid

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 28, 2021 by Management

Sorry you did not enjoy your stay

1 out of 5
I would not recommend this Best Western and urge you to stay elsewhere. I stay in hotels fairly regularly. I always book my rooms to pay when we arrive. It's not unusual for me to have last minute changes of schedule so it is easier that way. When I arrived on Friday I was informed that my room had to be paid in cash. I couldn't use the card I used to reserve the room. They refused to accept both Visa and Mastercard. In addition to paying cash up front for my room they required a $150 cash deposit. I don't ever carry large amounts of cash. They have an atm in the lobby with a $6 fee for every $200 withdrawn. When I asked them to explain this policy they claimed it was because I was "local". I live an hour away from the property in a different county. My daughter had a early event to attend Saturday morning so we were staying closer to the venue for convenience. I wouldn't call an hour away local and even if it were how does a cash only policy make sense?! I expect some changes due to social distancing like the elimination of hot breakfast. I was given a hostess cake and mandarin orange as a substitute. The elevator was filthy. The floor was wet and there was trash all over. The entire building smelled like cigarettes and weed despite being a no smoking building. There were limitations on how many people could be in the pool area but they didn't offer a waiting list or reserved time. There were no toiletries, even hand soap, in my room. Front desk didn't care if we were happy.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 22, 2021 by Management

Sorry you were not satisfied with your stay

2 out of 5
they were not very forthcoming with information. when i checked in they only accepted cash payment for room and $150 deposit. That info was not given when I made the reservation so I had to go to an atm. The limited access to the pool was not explained when making the reservation eventhough I specifically asked about the pool when I called. Was only told that the pool was open. I stayed for 2 nights and my room was not attended to or restocked (towels, soap, TOILET PAPER) in between. I reserved a jacuzzi room expecting a jacuzzi for 2. It was very disappointing to walk in to find a regular size bathtub with jets. My 6ft husband couldnt even fit in it.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by Management

Sorry you were not satisfied with your stay

1 out of 5
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Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 20, 2021 by Management

We would love to hear your thoughts regarding the 1 out of 5 rating but unfortunately we can't take this seriously when there's zero effort of even writing a complete sentence.

4 out of 5
When checking in there was a pretty insane kids birthday party going on in the lobby at 7:00pm. Staff said it would be over and quiet by 10:00pm and it was. It was just odd entering a lobby to find a wild party with 15+ kids and 20+ parents at 7:00pm. We have a 5 & 3 year old and we were not with them. It was a wilder scene than expected.

Posted by on Oct 26, 2019

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Comment from Hotel Management

Oct 28, 2019 by Brittany

Thank you for staying with us, we hope to see you again soon

4 out of 5
Shower wasn't working properly but everything else was excellent

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 21, 2019 by Brittany

Dear Guest, Thank you for taking the time to leave this review and bringing the shower issue to our attention so maintenance can fix the issue. We hope to see you again the next time you are in the area.

5 out of 5

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 11, 2019 by GM

Thank you for your 5 star rating!

About the Comfort Inn & Suites Copley Akron

Location 160 Montrose West Ave, Akron, OH 44321

Property Features

Comfort Inn & Suites Copley Akron offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. There's an onsite 24-hour business center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn & Suites Copley Akron. Free self parking is available. This 3-star Akron hotel is smoke free.

  • 51 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Internet access in public areas - high speed

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites Copley Akron offers 51 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with single sofa beds. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Desk chair

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are available for USD 15.0 per night.

Pet Policy

  • Pets: USD 25 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Events/parties not allowed
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus West Akron Inn Suites
  • Best Western Plus West Akron
  • Best Western Plus West Akron Inn

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.