Tru By Hilton Albany Crossgates Mall

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Credit card pre-authorization
• Cashless transactions are available
• Masks are not compulsory at the property
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Contactless food service / room service is not available
• Commonly-touched surfaces are cleaned with disinfectant
• Reservation is not required for facilities onsite
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Property is cleaned with disinfectant
• Property follows sanitization practices of Ecolab (3rd party expert - Global)
• Property follows sanitization practices of SafeStay (AHLA - USA)
• Mobile key entry is not available
• Food service has been amended for enhanced safety
• No shield between guests and staff in main contact areas
• Guests are provided with free hand sanitizer
• Staffed front desk
• Events/parties not allowed
• Social distancing measures are not in place
• Contactless check-in is available
• No rollaway/extra beds available
• Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
• LGBTQ friendly
• Property confirms they are implementing enhanced cleaning measures
• Smoke detector
• Debit cards