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4.2 out of 5

"Only 4 handicap spaces in front had to walk to the end of lot to park. Lighting bright over the bed no dimmer. No way to soften. No hot water in room ... " More

By a verified traveler on Mon 13 May 2019

Hotel Description

Hotel near University at Albany SUNY, connected to a shopping center in Albany

In shopping district

You'll find Crossgates Mall and University at Albany SUNY within 3 miles (5 km) of this Albany hotel. Albany NanoTech Complex and Albany Pine Bush Preserve are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Free perks include daily breakfast, free self parking, and a roundtrip airport shuttle. A 24-hour business center, free WiFi in public areas, and a lobby fireplace are also on offer.

Free Internet, microwaves

The 96 guestrooms offer free WiFi and free wired Internet, Smart TVs with digital channels, and microwaves. Other amenities include premium bedding, free local calls, and hair dryers. Weekly housekeeping is available.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$78* Per night/room Nov 1 - Nov 2

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru By Hilton Albany Crossgates Mall ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tru By Hilton Albany Crossgates Mall

Everyone (4) Family (2)
5 out of 5

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 14, 2019 by Adam G

Thank you!

5 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 1, 2019 by Adam G

Thank you!

4 out of 5
Only 4 handicap spaces in front had to walk to the end of lot to park. Lighting bright over the bed no dimmer. No way to soften. No hot water in room for tea or coffee In the room tile baseboard loose coming off the wall. Observation

Posted by on May 13, 2019

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Comment from Hotel Management

May 22, 2019 by Adam G

We’re terribly sorry to read of your experience, and please be assured we will follow up with our Loss Prevention team. This type of situation is not typical and we hope you will one day give us an opportunity to regain your confidence.

4 out of 5
Great rooms, nice lobby, breakfast taste simple, eggs and sausage was not good, we liked the waffles and the stuff wasnt 5 stars but ok

Posted by on Mar 16, 2019

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Comment from Hotel Management

Apr 15, 2019 by Adam G

We appreciate you taking the time to let us know of your visit. I am happy to see we met your expectations. We thank you for your patronage and hope to welcome you back soon!

2 out of 5
The mattress in this new hotel made not only my back hurt, but also my 16 year old’s! We tried to buy Advil at the desk and they were already out of stock. The heater in our room made a clanging noise intermittently. The side table between the beds had a sticky substance on it. The breakfast selection was not a typical Hilton spread-green bananas, stale bagels. One of the 2 elevators in the large dual-hotel was broken. Overall, the stay was a disappointment, especially considering we specifically chose this hotel for the “teen” amenities.

Posted by , from New York on Dec 29, 2018

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Comment from Hotel Management

Jan 6, 2019 by Adam G

Dear M, I am so sorry you were disappointed in your stay with us. It is our goal to make sure you have the most exceptional guest experience possible. Please consider staying with us again. I am confident we can make your stay one of the best you’ve ever experienced.

5 out of 5
Best place to stay in Albany, the only thing I’d request to change is that they give you more than three pillows. Besides that, absolutely great!

Posted by on Dec 15, 2018

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Comment from Hotel Management

Dec 19, 2018 by Adam G

Thank your for taking time to review your recent stay with us. We love to hear that the staff made you feel welcome and hope to have you back again! PS. We changed our pillow count to four!

About the Tru By Hilton Albany Crossgates Mall

Location 1651 Western Avenue, Albany, NY 12203

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A roundtrip airport shuttle is free (available on request). Barbecue grills, gift shops/newsstands, and a fireplace in the lobby are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free. This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Built in 2018
  • Breakfast available (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Albany Intl. Airport (ALB) (10.2 km / 6.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. 55-inch Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers. This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.

  • Smart television
  • Digital channels
  • Premium channels
  • Microwave
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Snowboarding nearby
  • Bicycle rentals nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines and the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Events/parties not allowed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Tru Hilton Albany Crossgates Mall Hotel
  • Tru Hilton Crossgates Mall Hotel
  • Tru Hilton Albany Crossgates Mall
  • Tru Hilton Crossgates Mall
  • Tru By Hilton Albany Crossgates Mall Hotel
  • Tru By Hilton Albany Crossgates Mall Albany
  • Tru By Hilton Albany Crossgates Mall Hotel Albany

You should know

  • Tru By Hilton Albany Crossgates Mall offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 11:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.