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4.6 out of 5

"I am very happy about the personnel friendly courteous and professional " More

By a verified traveler on Tue 22 Dec 2020

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Hotel Description

Luxurious boutique hotel with 2 restaurants

In historical district

You'll be steps from Jade Maya Factory and Museum and within a 10-minute walk of Las Capuchinas Convent. Choco Museum and Church of San Francisco are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$147* Per night/room Jun 28 - Jun 29

Superior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Spa Living

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Museo Spa Casa Santo Domingo ratings based on 7 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Museo Spa Casa Santo Domingo

Everyone (4) Family (3)
4 out of 5
Nice

Posted by on Feb 20, 2022

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5 out of 5
Great!!!

Posted by on Jul 22, 2021

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Comment from Hotel Management

Jul 22, 2021 by Gerardo García - Front Desk Manager

Thank you very much for your comment. We hope to welcome you back!

5 out of 5

Posted by on Mar 24, 2021

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Comment from Hotel Management

Apr 4, 2021 by Gerardo García - Gerente de Recepción

Gracias por elegir Casa Santo Domingo. Esperamos regrese muy pronto.

5 out of 5
I am very happy about the personnel friendly courteous and professional

Posted by on Dec 22, 2020

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Comment from Hotel Management

Feb 11, 2021 by Gerardo García - Front Desk Manager

Thank you very much for staying in our Hotel during your visit to La Antigua, for your review and recommendation. We are pleased to know that you had such a good experience.

3 out of 5
After a long night I needed to sleep, a staff member woke me up, she entered the room while we were still asleep just to see if everything was ok.. what is that nonsense? Food in the restaurant is very expensive and way below average, they even make you wait in line a long time, and you can see they have empty tables... they even charged me for the bottles of water they leave in the bathroom.

Posted by , from Guatemala City on Nov 18, 2019

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Comment from Hotel Management

Nov 29, 2019 by Gerardo García - Front Desk Manager

Dear Vin, We are sorry to know you didn't have a positive experience since we strive to give good service. To ensure our guests rest is priority. A "do not disturb" sign was available in your room to hang it on the door. When the housekeepers see it they know they don't have to go in or interrupt. Please excuse us if this didn't happen. Regarding the bottles of water in your room, I am pleased to tell you that we work with different projects that support the community and with your purchase of these items you contribute to the development of public schools. We hope to serve you again in a near future.

5 out of 5
Beautiful hotel grounds. Rooms are large and well maintained.

Posted by on Mar 18, 2019

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5 out of 5
Excellent Spa and facilities. Great food. Excellent service.

Posted by on Dec 16, 2018

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hotel Museo Spa Casa Santo Domingo offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. There's an onsite business center. A sauna, a terrace, and tour/ticket assistance are also featured at the luxury Hotel Museo Spa Casa Santo Domingo. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4.5-star Antigua Guatemala hotel is smoke free.

  • 1 building
  • 132 guestrooms or units
  • 2 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1989
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Museo Spa Casa Santo Domingo offers 132 air-conditioned accommodations with fireplaces and minibars. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include safes and phones. Housekeeping is provided daily.

  • Fireplace
  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11 AM.

El Refrectorio - Overlooking the garden, this restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

El Tenedor Del Cerro - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 48.8 per day.
  • Cribs (infant beds) are available for USD 9.76 per day.

Pet Policy

  • Pets: USD 61 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property charges a fee of USD 45 per night for use of the sofabed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 20 per person (approximately)
  • Airport shuttle fee: USD 60 per person (one-way)
  • Pet fee: USD 61 per pet, per night
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 9.76 per day
  • Rollaway bed fee: USD 48.8 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Domingo
  • Casa Hotel Santo Domingo
  • Casa Santo Domingo
  • Casa Santo Domingo Antigua Guatemala
  • Casa Santo Domingo Hotel
  • Hotel Casa Domingo
  • Museo Spa Casa Santo Domingo
  • Hotel Casa Santo Domingo Antigua Guatemala
  • Hotel Museo Spa Casa Santo Domingo Hotel
  • Hotel Museo Spa Casa Santo Domingo Antigua Guatemala
  • Hotel Museo Spa Casa Santo Domingo Hotel Antigua Guatemala

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.