Travelocity Verified Review
"Terrible service at the property. The room advertised was not the one I received. After speaking to the front desk I was told to contact Travelocity directly , thanks a 5 star property and my complaints were all but ignored. The room was loud and drilling , yes a drill could be heard at 10:30 PM in the room next door. I was told I could move to another room if I paid extra for the actual room I booked and that was in the pictures on the Travelocity site. After spending a night with the heat not working they finally moved me to another room. I was amazed at the lack of customer service for this property. Understaffed and not worth the money to get this level of poor service. Contacted Travelocity directly and was on a continuing hold for over an hour and never could resolve the issue. It was hot potato from hotel to Travelocity for any kind of credit or response. Avoid both "
A verified traveler stayed at The Watergate Hotel