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"The first room had a broken AC unit. The second was the most humid room in the world. My clothes were wet from being in the room. The hotel allows peo ... " More

By a verified traveler on Wed 30 May 2018

Hotel Description

Hotel near Biltmore Village in Asheville

In shopping district

Your stay at this Haw Creek hotel places you within 3 miles (5 km) of Biltmore Village and The Orange Peel. Asheville Mall and Innsbruck Mall are also within 2 miles (3 km).

Renovated in 2016

This hotel features free WiFi in public areas, free newspapers, and free self parking. Enjoy the free buffet breakfast each morning. A business center, express check-in, and luggage storage are also on offer.

Free WiFi, refrigerators

Boasting conveniences like refrigerators and microwaves, guestrooms offer free WiFi and satellite TV. Other amenities include pillow menus, free newspapers, and free local calls.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$74* Per night/room Jan 1 - Jan 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Asheville Tunnel Road ratings based on 71 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Asheville Tunnel Road

Everyone (33) Couples (2) Family (4)
4 out of 5

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 1, 2019 by James

Thank you for the review.

5 out of 5
The front desk staff was friendly and helpful. The room was roomy and clean.

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 13, 2019 by James

Thank you for the 5 star review! We're glad that you enjoyed your stay with us.

5 out of 5
Great stay for the price. Clean, updated. Would stay here again.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 14, 2019 by James

Thank you for the 5 star review.

5 out of 5
Upgraded facility. Clean, fresh smelling rooms. Our room was right next to the stairs and in particular at night we could hear the people going up and down the steps.

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 6, 2019 by James

Thank you for the great review -- give us a call ahead of time next time and we can try to get you in a room away from the stairs

5 out of 5
The front desk staff was courteous and very helpful. The room was tastefully appointed, very clean and well supplied. The breakfast was as good as you will find at this class of hotel. I will stay at this hotel again!!

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 13, 2019 by James

Thank you for the 5 star review!

5 out of 5
My husband fell on the steps near our room. The staff was extremely helpful in getting him upright and making sure he was okay.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 6, 2019 by James

First of all we're glad that your husband is okay; secondly, thank you for the 5 star review! Please come back and see us again soon!

2 out of 5

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 27, 2019 by James

Thank you for leaving us a review!

4 out of 5

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 20, 2019 by James

Thank you for the lovely review!

5 out of 5
Very large rooms in excellent condition. Mattresses were comfortable. 2 queen bed room with plenty of space. Microwave and small fridge. The neighbors got a little loud fir about 20 min, but the rest of thenight was quiet.

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 12, 2019 by James

Thank you for the 5 star review!

4 out of 5
Affordable and convenient. A little noisy at night, but overall a nice stay.

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 27, 2019 by Kortnee W.

Thank you for your review! I’m so happy to hear that you had a nice stay with us and enjoyed our convenient location. We hope to have the opportunity of welcoming you back soon!

About the Best Western Asheville Tunnel Road

Location 501 Tunnel Rd, Asheville, NC 28805

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is available daily. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at Best Western Asheville Tunnel Road. Self parking is free. A complete renovation of Best Western Asheville Tunnel Road was completed in January 2016. This Asheville hotel is smoke free.

  • 2 levels
  • 4 buildings
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Asheville, NC (AVL-Asheville Regional) (21.5 km / 13.3 mi)
  • Parking: Free self parking

Room Amenities

Guest accommodations at Best Western Asheville Tunnel Road offer safes and complimentary newspapers. A pillow menu is available. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Asheville hotel provides complimentary wireless Internet access. Televisions come with premium satellite channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Pillow options
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 5.0 per night.

Pets

  • Pets: USD 35 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No elevators
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per day
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Asheville Biltmore East
  • Best Western Asheville East
  • Best Western Biltmore
  • Best Western Biltmore Hotel
  • Best Western Biltmore Hotel Asheville East
  • Asheville Best Western
  • Best Western Asheville Tunnel Road Hotel
  • Best Western Tunnel Road Hotel
  • Best Western Asheville Tunnel Road
  • Best Western Tunnel Road
  • Best Asheville Tunnel Road
  • Best Western Asheville Tunnel Road Hotel
  • Best Western Asheville Tunnel Road Asheville
  • Best Western Asheville Tunnel Road Hotel Asheville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.