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4.1 out of 5

"Great location and professional and friendly staff at a great price.. " More

By a verified traveler on Sun 01 Nov 2020

Hotel Description

Hotel near The Orange Peel in Asheville

In shopping district

You'll find The Orange Peel and Pack Square within 3 miles (5 km) of this Asheville hotel. Asheville Mall and Innsbruck Mall are also within 2 miles (3 km).

Renovated in 2016

An outdoor pool, free self parking, and free newspapers are featured at this hotel. WiFi in public areas is free. A business center, express check-in, and luggage storage are also on offer.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and free newspapers. Other amenities include refrigerators, microwaves, and TVs with satellite channels.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$84* Per night/room Mar 3 - Mar 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Asheville Tunnel Road ratings based on 24 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Asheville Tunnel Road

Everyone (14) Couples (2) Family (6)
4 out of 5

Posted by on Dec 26, 2020

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Comment from Hotel Management

Dec 26, 2020 by cc

Thank you for your review.

5 out of 5
Great location and professional and friendly staff at a great price..

Posted by , from Florida on Nov 1, 2020

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Comment from Hotel Management

Nov 7, 2020 by James

Thanks for the 5-star review -- We hope you have a great day and we hope to welcome you back to Asheville next visit!

4 out of 5

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 5, 2020 by James

Thank you for the great review!

4 out of 5
I liked the accommodations for guests with dogs; We were happy to be out of the way of other guests, liked the flooring and enjoyed the dog play area. We liked the large, movable work table, it was perfect for games and meals. The staff was very helpful and cheery. Our only complaint was that the cold water was not working in the sink tap, so we had to use purchased water for tea, coffee and drinking.

Posted by on Feb 4, 2020

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Comment from Hotel Management

Feb 4, 2020 by James

Thanks for the review -- We're glad that you enjoyed our convenient dog accommodations and friendly staff! We hope to welcome you back again soon.

4 out of 5
The smell of someone smoking weed was the only issue I had.

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 20, 2020 by James

We're sorry that you experienced that during your stay with us -- feel free to let us know if that is going on in the future and we will investigate the incident. We're glad you enjoyed your stay with us other than that and hope to welcome you back again!

4 out of 5

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 1, 2019 by James

Thank you for the review.

5 out of 5
The front desk staff was friendly and helpful. The room was roomy and clean.

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 13, 2019 by James

Thank you for the 5 star review! We're glad that you enjoyed your stay with us.

5 out of 5
Great stay for the price. Clean, updated. Would stay here again.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 14, 2019 by James

Thank you for the 5 star review.

5 out of 5
Upgraded facility. Clean, fresh smelling rooms. Our room was right next to the stairs and in particular at night we could hear the people going up and down the steps.

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 6, 2019 by James

Thank you for the great review -- give us a call ahead of time next time and we can try to get you in a room away from the stairs

5 out of 5
The front desk staff was courteous and very helpful. The room was tastefully appointed, very clean and well supplied. The breakfast was as good as you will find at this class of hotel. I will stay at this hotel again!!

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 13, 2019 by James

Thank you for the 5 star review!

About the Best Western Asheville Tunnel Road

Location 501 Tunnel Rd, Asheville, NC 28805

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. An outdoor pool, tour/ticket assistance, and a vending machine are also featured at Best Western Asheville Tunnel Road. Free self parking is available. A complete renovation of Best Western Asheville Tunnel Road was completed in January 2016. This Asheville hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • 4 buildings
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Asheville Regional Airport (AVL) (21.5 km / 13.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Asheville Tunnel Road offers 95 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Asheville hotel provides complimentary wireless Internet access. Premium satellite television is provided. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 5.0 per night.

Pet Policy

  • Pets: USD 35 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Asheville Biltmore East
  • Best Western Asheville East
  • Best Western Biltmore
  • Best Western Biltmore Hotel
  • Best Western Biltmore Hotel Asheville East
  • Asheville Best Western
  • Best Western Asheville Tunnel Road Hotel
  • Best Western Tunnel Road Hotel
  • Best Western Asheville Tunnel Road
  • Best Western Tunnel Road
  • Best Asheville Tunnel Road
  • Best Western Asheville Tunnel Road Hotel
  • Best Western Asheville Tunnel Road Asheville
  • Best Western Asheville Tunnel Road Hotel Asheville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.