"The bed and pillows were comfortable. We were able to use microwave and fridge. Pool was small and cold. No coffee or snacks for breakfast. " More
Jun 24, 2023 by Hotel Manager
Dear Sophia,Thank you for your review. We're disappointed to hear that your experience at our hotel was not up to your expectations. We apologize for the inconvenience caused by the issues in your initially assigned room and are grateful that you took the time to switch rooms. We're sorry to hear that you faced difficulties with the coffee maker and the cleanliness of the room basin. This is not the level of service that we want to provide our guests, and we'll be discussing this issue with our housekeeping staff to ensure that it doesn't happen again. We hope that you will consider staying with us again in the future so we can provide the hospitality that you truly deserve.Sincerely,Hotel Manager
Jun 24, 2023 by Hotel Manager
Dear Brooke,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification about your claims. Nevertheless, we have reached out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely,Hotel Manager
Nov 15, 2022 by Linda M
I am so sorry about your experience during your stay with us. Unfortunately we do not offer room service while a guest is in the room we do have anything you need at the front desk such as sheets, towels, and trash bags available to you upon request. We also only do a grab and go breakfast with granola bars and coffee as advertised on our website. Sorry again for any confusion.
Sep 30, 2022 by Linda M
We are happy that you were comfortable in our room. The coffee I the lobby is 24/7 I am not sure what happen the day you were on our property but I apologize.
Sep 29, 2022 by Linda M
I am sorry about that I will address the issue with housekeeping immediately so this does not happen to yourself or another guest in the future.
Mar 31, 2022 by management
I do apologize for the inconvenience. I do remember speaking with you an as soon as you brought the issue to our attention we offered you a new room however you declined. I am sorry again we were unable to find a solution.