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"Very quiet and relaxing Hospitable Could have more if a menu " More

By a verified traveler on Mon 06 May 2019

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Hotel Description

Enjoy 2 restaurants at this 3-star Waterville hotel

In Waterville

Within 2 miles (3 km) of this Waterville hotel, you'll find Children's Discovery Museum and Kennebec River. Colby College and Waterville Opera House are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$126* Per night/room Dec 2 - Dec 3

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Waterville Grand Hotel ratings based on 11 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Best Western Plus Waterville Grand Hotel

Everyone (5) Couples (1) Family (6)
5 out of 5

Posted by on Aug 7, 2022

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2 out of 5
I was very disappointed the room was very dirty.. It had stuff splattered on the wall and stuff all over the curtains. The bed had black stains on the bedding and my rug in my room was completely soaked on half of the floor due to the AC so I could not walk to other side of bed.. the bathroom also had a dirty cleaning rag lefted on the counter all wet and when my boyfriend took a shower the drain was clogged and the water was up pass his ankles that he had to stand in... my TV remote would work when it wanted to and also the AC control was not working right.. I was not pleased to have to pay $226 for a room like that.

Posted by on Aug 21, 2021

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Comment from Hotel Management

Aug 23, 2021 by Front Desk

Thank you for your comments. We appreciate the feedback.

5 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 11, 2019 by Front Desk

Thank you for your great score of 5. We appreciate your excellent rating! Front Desk

4 out of 5

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 18, 2019 by Front Desk

Thank you

2 out of 5
Had signed up for two queen beds but got only one queen. Promised complementary 2 breakfasts with room but only got vouchers for up to $7.00 per person.

Posted by on Aug 16, 2019

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2 out of 5
Not free breakfast as advertised-14$ voucher which only fed 2 of 4 guests-food was bland and not made to order twice 2 towels in room for 4 people. No towels at pool(even though we were told there were). When asked maid service staff they said I had to get the towels from my room because they wouldn’t give me any (although they were right on their cart) I explained I had 4 people swimming and only 2 towels in room-they didn’t care. Called front desk they said I had to wait until they came out of dryer. Employee yelled at children for jumping off edge into pool (not In Rowdy way) even though not listed as a pool rule. Maid service people rude, bitter, and inappropriately talking about other employees very openly. Left a very non welcoming environment Chair in room disgustingly dirty. Water damage and peeling wallpaper in brothers room. Overall not worth price we paid. Would rate this a 1 star hotel. Had a much better experience at Americans Best Value Inn down the road for less cost in all areas listed above

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jul 11, 2019 by Front Desk

Thank you for sharing your concerns. We take these things seriously and will look into these areas of issue.

4 out of 5
Very quiet and relaxing Hospitable Could have more if a menu

Posted by on May 6, 2019

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Comment from Hotel Management

May 15, 2019 by Front Desk

Thank you for staying with us. We are glad you enjoyed your stay.

2 out of 5

Will not stay again

Our king sized bed was falling apart. There were dogs barking constantly, kids running up and down the halls slamming doors all night, and loud music playing in the middle of the night. Also, it's a nightmare to get into the entrance. Waterville is extremely congested and Best Western is smack dab in the middle of it.

Posted by , from l on Feb 24, 2017

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Comment from Hotel Management

Feb 28, 2017 by kspaulding

Thank you for your feedback. It is very important to us. I would be most interested in knowing which room you were in so we could take a look at the bed. I'm sincerely sorry for the noise, we try to do our best for all our guests! Thanks again!

3 out of 5

Grand Hotel???

Cons: Eliminate smoking, have those rooms and hallways professionally restored. Don't allow housekeeping to be spraying febreeze or whatevery while guests a
While my room was very nice and new looking the hallways smelled of smoke and the elevator smelled of burning oil as well as being very cold. I had dinner the first evening in the hotel, fish and chips or I should say fish nuggets and fries. It was tasty cod but for the price I expected a couple nice fillets not fish nuggets. Breakfast omelet while a generous size was more of an over cooked frittata folded in half and the coffee tasted like it had on the burner since the night before despite the fact I was in the restaurant shortly after it opened for breakfast. That being said, all the staff I encountered and interacted with were incredibly friendly and helpful.

Posted by , from dallas tx on Mar 21, 2016

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4 out of 5

Convenient Hotel to Many Beautiful Lakes

Pros: As stated above, we liked the congeniality, friendliness and competency of the staff.
Cons: If a person "books" for two, three, etc. people and the information says includes: full breakfast, this should mean breakfast for all in group.
Location: The hotel is located right near the highway and there are many, many lakes in the area. Fishing, hiking, etc. are nearby and great!
This was a very clean hotel and staff were very congenial and competent. The location was also a positive. The only negatives are that we paid extra for a third person in our room, but when we went to have breakfast in the a.m., they only allowed us "free" breakfast for two people. So, we had an extra cost for breakfast we did not expect. Additionally, there was no one "manning" the pool area and no towels were available. Someone did eventually come and provide us with towels and in a very happy and positive manner. The biggest surprise was the extra breakfast cost as our information said includes: full breakfast and our itinerary stated 3 adults.

Posted by , from Michigan on Aug 19, 2015

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About the Best Western Plus Waterville Grand Hotel

Location 375 Main Street, Waterville, ME 04901

Property Features

Best Western Plus Waterville Grand Hotel offers its guests an indoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 6000 square feet (557 square meters) and includes conference space. The business-friendly Best Western Plus Waterville Grand Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. You'll have access to the indoor pool at a partner property. Free self parking is available. This 3-star Waterville hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Waterville Grand Hotel offers 138 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

O Briens Irish Restaurant - This family restaurant specializes in American cuisine and serves breakfast and dinner.

O Briens Irish Pub - This pub serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Rafting nearby
  • Golfing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 7.00 for adults and USD 7.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 0.0 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Waterville Grand
  • Best Western Plus Waterville Grand Hotel
  • Best Western Waterville Grand
  • Waterville Grand Hotel
  • Best Plus Waterville Grand
  • BEST WESTERN PLUS Waterville Grand Hotel Maine
  • Best Western Plus Waterville Grand Hotel Hotel
  • Best Western Plus Waterville Grand Hotel Waterville
  • Best Western Plus Waterville Grand Hotel Hotel Waterville

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.