2/10 Terrible
Kareece
Feb 25, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Drive Past This Hotel
The room smelled terrible when we entered so I had some air freshener spray in my bag and used it. It helped for a little while but by morning the room had a funky smell again. The bathroom was not clean and the coffee pot still had the used coffee from the person that had stayed there before us which was extremely gross! The toilet backed up and the person at the front said they could not help because sobering ride had the only plunger they had already. It was only when we asked for a full refund so that we could go someplace else that she offered to try to find a solution. A working toilet really is a bare minimum requirement of a hotel stay and as a guest you should not have to feel like you are being too demanding requesting a solution to a backed up toilet. There is a Walmart located maybe a 3 minute drive away with all the plungers needed to fix that. It was an interesting experience. We chose the La Quinta because we have never had a bad experience with one but……I guess there is a first for everything. My husband and I did get a comical story to tell….a 3 floor hotel, 1 plunger and no maintenance person hahaha….. but not funny really. Ohhhh and the bathroom on the main floor had no paper towel and no soap and no sanitizer….. cleanliness here left a LOT to be desired! One last comment my husband would like to add is the overall attitude of “customers…. It is too much to bother with you! Can’t you see I’m trying to surf my phone in peace?!”
Kareece
Stayed 1 night in Feb 2024