6/10 Okay
Richard
Traveled with family and small children, Traveled with family
Jan 3, 2024
Disliked: Amenities, property conditions & facilities
I'm a seasoned global traveller.
Expedia messed up my private shuttles twice, I was travelling with young kids.
I booked my own and I'm still waiting for a refund.
I spent 4-hours on their chat and phone calls trying to resolve it, no solutions provided.
I kept a copy of the chat also, for reference.
The flight via Whizz appeared cheap, but isn't, they add £20-£25 to select a seat, normally I wouldn't care but I was travelling with kids, so needed to. Whizz also charged me £90 each way to check-in one bag, scandalous! - book a different flight company.
I booked this particular hotel for the kids as it showed lots of water parks, however they were all closed!!
This should have been advised in advance.
There are 3 or 4 hotels within the same complex and they don't actually tell you the hotel name until you've paid - the photos looked good, which is deliberate mis-selling!
I stayed at the Polynesia hotel, and the hotel itself is fine, nice architecture within, however it's facilities were also very very poor. Only one restaurant open, and although I paid for half-board they charge you for your minerals, beers and wine - one should be free min.
The one tiny paddling pool is surrounded by smokers, ditto the restaurant, this is not ideal for kids.
No other pool for free.
It has one indoor paid pool, its £15 for each adult, £12 for each kid, for one hour, its tiny!
Food was average, lacked taste, boring, we ate out, much better food locally.
You need a car, it's a long way out
Richard
Stayed 4 nights in Dec 2023