2/10 Terrible
Mattia
Jan 21, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as i entered the property and approached the reception, i was told to move aside and wait in a corner where other people were waiting while the receptionists were busy doing something else but welcoming customers. When i was finally called, the person at the desk seemed annoyed by my presence. After getting access to the room i was hit with a very peculiar and pungent smell and decided right away i was not going to stay. While waiting for expedia to talk with the property to bargain a refund, i stayed in the room for about an hour, found hairs on both the little beds and on the towels in the bathroom. Stains are present everywhere on the walls and on the carpet. There is no sound or light isolation. The curtains are about 1 foot from the window and they let light in from the sides. The bed mattress looked very poor and slim. The room i was given faced the street and in the middle of it there are also the rails for the train which goes by every other minute adding to the noise pollution. I was told by expedia that since i checked in i couldn’t have my money back but i decided to check out and lose my money (worth 6 nights) rather than spending even another minute in that room.
Mattia
Stayed 6 nights in Jan 2024