6/10 Okay
Neil
Feb 27, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived I was directed to the wrong location. This is because the place is listed twice on Google Maps. I have submitted a change regarding this. There is a one way system in place for vehicles that I liked and there was plenty of parking. The hotel part directed you to check in at the desk to the right of the main entrance. However, it wasn't clear where this was. There was a pedestrian walkway that lead to a door into the bar/restaurant area so naturally I assumed that was the main entrance they were referring to. However, when I went inside and waited at the bar to be seen I was told it was round the corner and I had to check in there. I feel this needs to be clearer to guests to save them time. I was given an accessible room (not the venues fault, it was what was assigned when I booked) but the layout was not great. For instance, the light switch for the bathroom was behind the bathroom door when opened. Not an issue for me but if a guest in a wheelchair was using this room I can see them finding that a little frustrating. The hand soap provided was awful so I ended up using my own and the toilet paper was so thin you had to use much more than you should need. That, to me, needs to be addressed. The shower unit had a lever to switch the water on and off. It was quite stiff. Again, not an issue for me but a disabled guest may find this difficult. I could mention more but ran out of space.
Neil
Stayed 2 nights in Feb 2024