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4.0 out of 5

"Una propiedad excelente " More

By a verified traveler on Mon 09 Aug 2021

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Hotel Description

4-star beach hotel near Clock Tower

Close to the beach

A stay at this Bocagrande hotel places you steps from Plaza Bocagrande Commercial Center and within a 5-minute walk of Bocagrande Beach. Also, Hospital Naval de Cartagena is within half a mile (1 km) and Clock Tower is within 2 miles (3 km).

Full-service spa, dining

This Beaux Arts hotel features a full-service spa, 3 spa tubs, and a restaurant. Traveling on business? Take advantage of the 4 conference rooms, business center, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, luxe bedding

The 338 soundproofed guestrooms offer free WiFi and room service. Other amenities include sitting areas, premium bedding, and rainfall showerheads.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$132* Per night/room Nov 2 - Nov 3

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Twin Beds, Non Smoking, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Junior Suite, Multiple Beds, Non Smoking, Terrace

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Superior Room, 1 King Bed, Non Smoking, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Estelar Cartagena de Indias Hotel ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Estelar Cartagena de Indias Hotel

Everyone (2) Couples (2) Family (1)
5 out of 5
Una propiedad excelente

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 11, 2021 by Gerente de Servicio

Apreciado Huésped. Reciba un cordial Saludo, Agradecemos su comentario Esperamos recibirle pronto de regreso a nuestro hotel. Sinceramente, Roberto Castello Gerente de Servicio

4 out of 5
Good customer service , i wish more employees understood english.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 29, 2021 by Operations Manager

Dear Guest, Receive a warm greeting, Thanks for your comments It is a pleasure to know that you have enjoyed your stay. We look forward to receive you back soon to our hotel. Sincerelly, Roberto Castello Operations Manager.

2 out of 5

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 23, 2020 by Gerente de Servicio

Apreciado Huesped, Reciba un cordial saludo, Nos agradaría conversar directamente con usted y conocer la causa que origino su calificación. Agradecemos si nos contacta directamente. Estaremos atentos para recibir con gusto sus comentarios y sugerencias. Cordialmente Roberto Castello Gerente de Servicio

2 out of 5
Concierge, front desk and room service unpredictable availability and responsiveness. Hotel unable to exchange or breakdown local currency. Hundreds of rooms but only 21 lounge chairs at poolside. Breakfast buffet: hot items were cold. Despite several complaints, our mini bar and toilet tissue were not replenished. Would not recommend this facility.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 13, 2020 by gerente de servicio

Dear Guest Receive a warm greeting, We welcome your comments and suggestions. We apologize for any inconvenience caused. We would like to toalk to your about your stay in our hotel. Cordially, Roberto Castello Service Manager

5 out of 5
Excellent! I love it beautiful rooms beautiful pool and room view

Posted by on Apr 22, 2019

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Comment from Hotel Management

May 3, 2019 by Gerente de Servicio

Apreciado Huesped Reciba un cordial saludo . Agradecemos y valoramos sus comentarios positivos respecto a nuestro servicio, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerlo de regreso muy pronto a nuestro hotel. Roberto Castello Gerente de Servicio

5 out of 5
Beautiful hotel with friendly staff, while we were there their key system went down for a day so we couldn’t get into our room unless it was with help, the daily clean up is only to make the beds, they don’t clean much more. Also, one of the rooms had leaking issues. But I’m still giving it a good rating because the pool, common areas, breakfast, and staff were amazing.

Posted by on Jan 16, 2019

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Comment from Hotel Management

Jan 21, 2019 by Gerente de Servicio

Dear Guest Yours sincerely. We appreciate and value your comments. We apologize for any inconvenience caused We hope to have you back very soon to our hotel. Thank you for sharing the lovely picture. Sincerely, Roberto Castello Service Manager

5 out of 5
Extremely beautiful hotel. Modern and contemporary. All the staff was very friendly Location was perfect located on the modern Bocagrande Cartagena. And so close to the Historic Cartagena.

Posted by , from Puerto Rico on Jul 11, 2018

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Comment from Hotel Management

Jul 23, 2018 by Gerente de Servicio

Apreciada Willa, Reciba un cordial saludo . Agradecemos y valoramos sus comentarios. Nos complace saber que hemos cumplido con sus expectativas. Esperamos tenerle de regreso muy pronto a nuestro hotel. Cordialmente, Roberto Castello

Property Features

Estelar Cartagena de Indias Hotel offers its guests a full-service spa, 3 spa tubs, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There's an onsite business center. There are 4 meeting rooms available. A children's pool, a fitness center, and a rooftop terrace are also featured at the business-friendly Estelar Cartagena de Indias Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This Beaux Arts Cartagena hotel is smoke free.

  • 1 building
  • 338 guestrooms or units
  • 52 levels
  • 2 bars or lounges
  • Built in 2016
  • Dining venue
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Estelar Cartagena de Indias Hotel offers 338 accommodations with safes and complimentary toiletries. Accommodations offer separate sitting areas. Beds feature premium bedding. This Cartagena hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Restaurante Piso 12 - This theme restaurant serves breakfast, lunch, and dinner.

51SKYBAR - Onsite rooftop bar. Open daily.

Lobby Bar Piso 15 - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sublime SPA. Services include massages. The spa is equipped with a sauna.

The spa is open select days.

  • Sauna in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: COP 95200 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 33 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 56160 for adults and COP 56160 for children (approximately)
  • Airport shuttle fee: COP 70000 per vehicle (roundtrip)
  • Pet fee: COP 95200 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Estelar Cartagena De Indias Hotel Centro De
  • Estelar Cartagena Indias Hotel
  • Estelar Indias Hotel
  • Estelar Cartagena Indias
  • Estelar Indias
  • Estelar Cartagena De Indias
  • Estelar Cartagena de Indias Hotel Hotel
  • Estelar Cartagena de Indias Hotel Cartagena
  • Estelar Cartagena de Indias Hotel Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Estelar Cartagena de Indias Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.