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4.0 out of 5

"The property is undergoing remodeling cutting off access to some areas. Parking in front of the hotel is tight and directions to the available parkin ... " More

By a verified traveler on Sun 21 Jul 2019

Hotel Description

3.5-star hotel near Charleston Town Center

City center stay

With a stay at this Charleston hotel, you'll be steps from Charleston Town Center and within a 10-minute walk of Charleston Civic Center. Haddad Riverfront Park and Avampato Discovery Museum are also within half a mile (1 km).

Free shuttle, breakfast

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and free cooked-to-order breakfast.

MP3 docks, WiFi

Featuring conveniences like sitting areas and refrigerators, the 253 guestrooms also offer MP3 docks and LCD TVs with cable channels. WiFi, wired Internet, and microwaves are also available.

Suite, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$123* Per night/room Oct 3 - Oct 4

Deluxe Suite, Corner (2 Double Beds with Sofa Bed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Basic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Charleston ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites Charleston

Everyone (8) Couples (1) Family (3)
4 out of 5

Posted by on Aug 1, 2020

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Comment from Hotel Management

Sep 29, 2020 by Joshua Rubio

Thank you very much rating us a 4 out of 5. We are grateful to have you stay with us and are thankful for your feedback.

5 out of 5

Posted by on Jun 19, 2020

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Comment from Hotel Management

Jul 14, 2020 by Management

Thank you for a great review!

2 out of 5
The hotel isn’t in the greatest shape. Our room is not up to my standards for cleanliness. The extra blanket was dirty and they had to bring us clean.

Posted by on Dec 1, 2019

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4 out of 5
The property is undergoing remodeling cutting off access to some areas. Parking in front of the hotel is tight and directions to the available parking garage can be confusion especially with the hotel surrounded by one way streets. Staff was polite and the property clean, but a small mix-up at check-in because they had us listed as registering through Expedia and therefore the incorrect credit card info.

Posted by on Jul 21, 2019

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2 out of 5
Additional fees for parking and pool was closed for renovations

Posted by on Jul 8, 2019

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5 out of 5
Always clean and always great service. The renovations are going to be an excellent addition.

Posted by on Mar 19, 2019

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5 out of 5
Everything was perfect. Best vday ever.will deff be coming back

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 21, 2019 by Richard

Thank you for the 5* review of your stay with us at the Embassy Suites by Hilton Charleston, West Virginia. We hope you will come visit us again soon! Safe Travels

5 out of 5

Posted by on Jan 28, 2019

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Comment from Hotel Management

Feb 21, 2019 by Richard

Thank you for the 5* review of your stay with us at the Embassy Suites by Hilton Charleston, West Virginia. We hope you will come visit us again soon! Safe Travels

4 out of 5
It was definitely not as nice as other Embassy Suites where we have stayed in the past. Hotels decor is older but still functional. The parking garage is expensive at $15/night. It's free at the surrounding hotels. The breakfast was okay. The breakfast was similar to Holiday Inn, Hampton Inn, etc with the exception that they do offer omelettes and cooked to order eggs. Kids loved the indoor pool.

Posted by , from Fuquay-Varina, NC on Nov 22, 2018

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Comment from Hotel Management

Nov 26, 2018 by Micah F.

We will be starting full renovations January 4th. We hope you come back and see us. We appreciate your feedback.

5 out of 5
I did NOT need a handy cap room .. but it was ok except there was no closet space . I only spent one night to attend a funeral and had to remove the ironing board from the closet to hang my suit, two shirts and a tie. Not much of a complainer. I am a flight attendant and spend a hundred nights a year in a hotel . I have had handy cap rooms before , but I have never seen such a small closet with so little space .

Posted by on Jul 1, 2018

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About the Embassy Suites Charleston

Location 300 Court St, Charleston, WV 25301

Property Features

Embassy Suites Charleston offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. You'll find a business center on site. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Embassy Suites Charleston. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. This 3.5-star Charleston hotel is smoke free.

  • 1 building
  • 253 guestrooms or units
  • 9 levels
  • Built in 1997
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Charleston, WV (CRW-Yeager) (7.6 km / 4.8 mi)
  • Train station: Charleston Station (2.6 km / 1.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Charleston offers 253 air-conditioned accommodations with MP3 docking stations and video-game consoles. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Charleston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.

Embassy Suites Charleston has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available from 6:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transportation is offered from 6:00 AM to 11:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Self parking fee: USD 15.00 per night
  • Nearby parking fee: USD 15.00 per night
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charleston Embassy Suites
  • Embassy Suites Charleston
  • Embassy Suites Hotel Charleston
  • Embassy Suites Historic Charleston Hotel Charleston
  • Embassy Suites Charleston Hotel
  • Embassy Suites Charleston Hotel
  • Embassy Suites Charleston Charleston
  • Embassy Suites Charleston Hotel Charleston

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.