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4.0 out of 5

"Check-in was very slow with half-hour wait to be served. Room was clean and well-appointed. Convenient to restaurants. " More

By a verified traveler on Tue 17 Aug 2021

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Hotel Description

Hotel perfectly located for exploring Cross Lanes

Heart of Cross Lanes

You'll find Mardi Gras Casino and Ridenour Memorial Park within 3 miles (5 km) of this hotel. Nitro City Park and Scarlet Oaks Country Club are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 136 guestrooms also offer free WiFi and LED TVs with cable channels. Other amenities include coffee/tea makers, free long-distance calls, and free local calls.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room Oct 18 - Oct 19

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking (One-Bedroom)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wyndham Garden Cross Lanes Charleston ratings based on 35 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wyndham Garden Cross Lanes Charleston

Everyone (13) Couples (4) Family (17)
2 out of 5
The room toilet was not in working order and it appeared to have been that way for a while, it was not just clogged. After arriving at 1:30am after being in the car for 15 hours all we wanted was a nice, decent place to sleep. We did not have the energy to request and move to another room. A fully functioning toilet is a basic room necessity. We left feeling dirtier than when we arrived.

Posted by on Sep 16, 2021

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Comment from Hotel Management

Sep 20, 2021 by David

I appreciate your information about the toilet. The room issue appears to be corrected.

4 out of 5
Check-in was very slow with half-hour wait to be served. Room was clean and well-appointed. Convenient to restaurants.

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 19, 2021 by David

We apologize for the extended time to check you into the hotel. I am not sure what day or time you were at the hotel due the anonymous.

5 out of 5
pLEASANT STAFF, SPACIOUS ROOM, NICE STAFF-SERVED HOT BREAKFAST. pLEASANT EXPERIENCE.

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 2, 2021 by David

We are glad you enjoyed your time with us.

2 out of 5
The staff was friendly n the breakfast was good. Any questions we had they would try to help.

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 15, 2021 by David

We appreciate you taking time to let us know of your stay. We are interested to find out how we could have received a higher score.

4 out of 5
Very nice stay. Friendly staff

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 28, 2021 by David

Thank you for taking time to give us feedback. We hope to see you again.

5 out of 5

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jul 12, 2021 by David

Thank you for taking time to let us know that you enjoyed your stay at our hotel. Hope to see you again.

4 out of 5

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jul 12, 2021 by David

We are glad you enjoyed your stay at our hotel.

5 out of 5
Fan on bathroom loud.

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jun 17, 2021 by David

We are glad you enjoyed your stay. Thank you for taking time give us feedback.

5 out of 5
The room layout needs to be updated, particularly the bathroom.

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 16, 2021 by David

Thank you for taking time to give us some feedback. We appreciate you staying with our hotel. Hope to see you again soon.

5 out of 5

Posted by on May 28, 2021

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Comment from Hotel Management

Jun 8, 2021 by David

We are glad you enjoyed your stay. Hope to see you again soon.

About the Wyndham Garden Cross Lanes Charleston

Location 102 Racer Dr, Cross Lanes, WV 25313

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wyndham Garden Cross Lanes Charleston offers its guests an indoor pool, a fitness center, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. Barbecue grills, gift shops/newsstands, and a picnic area are also featured at the business-friendly Wyndham Garden Cross Lanes Charleston. Free self parking is available. This Cross Lanes hotel is smoke free.

  • 136 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Wyndham Garden Cross Lanes Charleston offers 136 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 10:30 AM.

Wyndham Garden Cross Lanes Charleston has a restaurant on site.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Comfort Inn Cross Lanes
  • Comfort Inn Hotel Cross Lanes
  • Wyndham Garden Cross Lanes Charleston Hotel
  • Wyndham Cross Lanes Charleston
  • Wyndham Garden Cross Lanes Charleston Hotel
  • Wyndham Garden Cross Lanes Charleston Cross Lanes
  • Wyndham Garden Cross Lanes Charleston Hotel Cross Lanes

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.